Business ProfileforAcura Financial Services

Failure to protect their customers & accept their fair share of the risks associated with a lease and an auto accident. They will ding you for excessive wear and tear, despite you being 100% not at fault for the accident. They fail to provide instructions to protect you against this - you cant find information anywhere on their website! Uneducated representatives who could not tell me what to do, after THREE phone calls- all of which I waited ***** mins on HOLD! They dont even have a callback feature. How outdated is that?Unethical sales representatives who LIE directly to the customers face- FAILING to mention that the customer will LOSE all money down if a leased car is in an accident, seconds off driving it off the lot (regardless if its their fault). That should be a REQUIRED disclaimer by law. I will be writing legislators to propose new laws. Apparently, Acura feels as if they ***** all auto insurance laws for they require their vehicles to be repaired by an Acura shop, yet they dont write that anywhere, but they will charge you when you turn the car back in for excessive wear and tear. The shop I brought my car to her repairs has logo of Acura and ***** on it but apparently oh after the fact, theyre only a ***** certified.not okay. Their policies are unethically and whomever is in charge of them sincerely needs to be fired. My brand new Acura MDX was hit by a drunk driver while parked in front of my house and now Im going to be blamed and penalized when I go to turn in that vehicle after my lease is done, for excessive wear & tear - please tell me how is that ethical? Their customer service representative confirmed this will occur claiming that both ***** and Acura are extremely strict with their evaluation process. Its recorded. Please feel free to listen to that recording. Disgusted. If you want to keep a customer for a lifetime, come up with better practices.

********************************** (AHFC) is responding to a complaint received via the BBB from *********************************** dated February 17, ****. AHFC spoke with the customer and advised them of what would be required to accommodate their request. At this point, AHFC considers this complaint to be closed.