Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I book with the company oct 30 to move my furniture fr Atl to Nyc and these ppl have been robbing me, I get harassed by the employees, the the price has been double fr what I was given and they refused to give me my furniture. My stuff is being kept hostage and the price keep going up. I would like to know how can I go about getting my this issue resolved.

  Business Response

  Date: 02/20/2025

  To whom it may concern,

      We appreciate your feedback and are sorry to hear about your concerns. Our company is committed to providing transparent and professional service to all our customers, and we would like to clarify the situation.
  

       Regarding your storage balance, our records show that no payments have been made since November. Despite this, we have continued to pay for your storage in good faith to ensure your belongings are kept safe and secure. We understand that receiving multiple invoices can be frustrating, but our intention was only to keep you informed of the outstanding balance.
  

       The increase in storage cost is due to the volume of items that needed to be stored. When you initially booked the job, the quoted price was based on the list of items you provided. However, upon arrival, our team found an additional 265 cubic feet of furniture, which required a larger storage unit than originally planned. This change was necessary to accommodate all your belongings safely, resulting in a higher storage cost.
  

       We want to clarify that your furniture is not being held hostage. We are fully prepared to release and ship your items as soon as the outstanding storage balance is settled. Additionally, our policy requires 50% of the remaining moving balance to be paid before shipment, with the remaining 50% due upon delivery to the driver.
  

       We value your business and want to resolve this matter as smoothly as possible. Please contact our office at ************ / ************ Or ************ to arrange payment, and we will promptly proceed with the shipment of your furniture.

• Initial Complaint

  Date:07/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to have my belongings picked up for a move from ******* to ******** on Saturday 7/20/24. When the movers arrived, they told me that the original estimate was for 300 cubic feet and I had 450 cubic feet worth of belongings - so I left 150 cubic feet worth of belongings behind in order to stay within the estimate of around $1600. On Monday 7/22/24, we received a call that we owed an additional $300 or my belongings would not be delivered to ********. They are charging a "long carry" fee of $200 and $125 split/delivery and extra stop fee. The distance from my door to the parking lot is approximately ***** feet and the belongings are going straight to their destination in ******** - any stops are by the choice of the movers, not me (none of my things have to be dropped off anywhere other than the one location in ********). When I went to double check the original estimate and contract through the link which I had been provided and which the mover, *****, assured me that I would be able to access, it had been deleted so that I could not access it. Precise Moving and Storage is now refusing to deliver my belongings to the destination in ********.

  Business Response

  Date: 07/23/2024

  To whom it may concern, 

     We are writing in response to your recent complaint filed with the Better Business Bureau regarding charges you believe were unfairly applied to your account. After reviewing our records and the details of your complaint, we want to clarify the situation.
  Firstly, we would like to emphasize that our company prides itself on transparency and fair business practices. Upon reviewing the documentation related to your account, we confirm that you were not charged $300 or $125 for a delivery stop, as you mentioned in your complaint.
     The charge that was applied pertained to an additional fee due to the long distance our delivery truck had to travel to reach your residence. Unfortunately, on the day of delivery, the parking spot in front of your house was occupied, and as you are aware, the parking situation in front of your building is not reserved. Consequently, our driver had to circle around to find suitable parking, which resulted in the additional charge you incurred.

     We understand that unexpected fees can be frustrating, and we apologize for any inconvenience this may have caused. However, we assure you that the charge was legitimate and directly related to the circumstances encountered during the delivery process. Please feel free to review the documents we have provided to the Better Business Bureau, which detail the breakdown of charges and the reasons for each.

    The Customer also had a small overload that she was not charged for since it was not significant, we have done everything in our power to maintain the customer updated and satisfied.

• Initial Complaint

  Date:07/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a call from the Business Manager at Precise Moving and Storage as she was irate because of the claim to BBB.  I expressed my disappointment regarding her lack of professionalism speaking on the phone and frustration during the whole process of the move with not receiving answers as per my belongings.  I understand that there is a written contract but a verbal contract is just as valid as ********************* expressed they were NOT a broker and I would definitely receive my belongings on the date it was promised.  It took writing to the BBB to receive responses from **************, *****, *********************** and the driver finally called me yesterday to let me know my belongings are arriving in two days.  I cannot close this case until I actually receive all of my boxes and furniture since I requested pictures and they sent pictures of other boxes and furniture which were not mine.  I will inform the BBB of the result in a couple of days when the movers arrive.d an enormous amount of anxiety as well as depleting my credit card and savings as my entire apartment and personal items were in that move. I am desperately seeking help. The company is PRECISE MOVING AND STORAGE. I have spoken with ************** (owner of the company) and he has made it clear that what the truckers do with my boxes or furniture is NOT his problem. In every phone conversation he says he will get back to me and never does. I have spoken to Mr. ******************* which is the trucker only to be told to speak to his associate ***********************. ****** has told me time again that she does not know when my delivery date will be and does not know anything about my boxes (which have been broken into since my SMART products are being used). I spoke with *** TOIGENDER today and texted with *********************** as well. They both have said they do not know anything about my boxes or furniture. I am in desperate need of help

  Business Response

  Date: 07/09/2024

  To whom it may concern, 

   We appreciate the opportunity to address the concerns raised by ****************************** We deeply apologize about the slight delay on your move due to an unforeseen emergency with our originally assigned driver, we immediately arranged for an alternative driver to expedite the delivery to ******. Despite our efforts to rectify the situation swiftly, there was a delay of a few days in the delivery process. Throughout this period, we maintained open communication with Ms ****************************** However, there were instances where Ms ******* expressed frustration and dissatisfaction with the situation. We understand the stress associated with moving and empathize with their concerns, but we must clarify that, as stated in our contract terms and as communicated to Ms ******** delivery dates are estimated and not guaranteed due to various factors inherent in long-distance transportation.

   It is important to note that our contracts are transparent and explicitly outline the terms and conditions of our services. We make every effort to ensure that our customers understand these terms before signing. We have recordings of our staff explaining the nature of estimated delivery times and the variability involved. Our Sales manager (*********************) Have shared her recording phone call with customer stating that Delivery dates are not guaranteed. 

  In conclusion, we have made every effort to address Ms ********* concerns promptly and professionally. 

• Initial Complaint

  Date:05/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21701791
  
  I am rejecting this response because: ************ refuses to reimburse me for items they destroyed unless I sign an NDA. I do not want to sign an NDA. They have the responsibility to pay for the items they broke and I have the right to review their service. ************ is attempting to silence me through extortion. They owe me the money for breaking my belongings, there is no reason they should not pay.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 05/13/2024

    To whom it may concern, you have been in contact with our office many times and our in home claim offer was sent to you for the exact amount you requested, you also have the option to contact the third party claim department which is .60 cents per pound so the offer would be much less due to the all items being light weight. Out of the good faith of the company we tried giving you compensation for what you asked, However you refused to sign the release form so we can pay for the in home claim. We apologize for any inconvenience, please let us know how you would like to proceed 

  Business Response

  Date: 05/14/2024

    To whom it may concern, we prioritize transparency and accountability in our operations, including our reimbursement process. As part of this commitment, we require a signed release form to initiate any reimbursement procedures.
   However If the customer prefers to pursue your claim through a third-party, we highlight that our reimbursement policy is designed to ensure fair and accurate assessments of damages. Evaluating claims solely based on weight may not accurately reflect the value or condition of lightweight items, such as dishes.
    We understand your reluctance to sign the release form, but without it, we are unable to proceed with the reimbursement process. 

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21701791
  
  I am rejecting this response because:

  Precise Moving did not mention the requirement for a signed NDA until after I told them I would report them to authorities. This leads me to believe that this policy did not exist prior to my notification. I will not allow them to use extortion and threats to ***** their responsibility. Furthermore, as to the threat to pay a lesser amount if I do not sign the **** the amount of compensation has already been agreed upon in writing. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 05/23/2024

  To whom it may concern,

  we prioritize transparency and accountability in our operations, including our reimbursement process. As part of this commitment, we require a signed release form to initiate any reimbursement procedures. However If the customer prefers to pursue her claim through a third-party, we highlight that our reimbursement policy is designed to ensure fair and accurate assessments of damages. Evaluating claims solely based on weight may not accurately reflect the value or condition of lightweight items, such as dishes. We adhere to legal requirements that necessitate a signed release form to initiate any reimbursement procedures. While we fully acknowledge your reluctance to sign the release form, we want to reassure you that our goal is to address your concerns in a fair and equitable manner. Without the completion of this form, we are unfortunately unable to proceed with the reimbursement process as mandated by law.

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21701791
  
  I am rejecting this response because the release form required is not a standard release for acknowledging repayment. This company attempts to force me to give up my first amendment rights in order to be reimbursed for the property they damaged. This is neither Fair nor Just. If the document simply asked me to acknowledge a repayment, I would  have signed it. However, the form specifies that I may not review or discuss my experience in any form of media. This is the problem. If a more appropriate release were sent to me, that did not infringe upon my rights. I would happily sign.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21677162
  
  I am rejecting this response because it was the the driver of the moving truck that hit and damaged our rock wall while leaving the drive way.  It is the delivering companies responsibility to file a claim to get this fixed.  It is not our responsibility as the homeowners to fix the wall out of our pocket since it was your companies driver that hit the wall and possibly did damage to his own truck. We have already spoken to the customer service manager at the other ********************** company originating in ***** and she was the one that gave us your information to call.  We initially spoke to **** at Relocation ********* who said he would take care of filing the claim and asked for photos which we did send.  So he lied?
  
  Sincerely,
  
  ***********************lled at the driver STOP! You hit the wall. The end of the rock wall was hit and damaged. The driver and his cousin were aware of this because they attempted to put the rocks back. They couldnt do this due to the weight of the rocks and cement. *****, the driver, stated that his company would take care of any repairs and he asked us if we would send him a picture to his cell phone which I did the next day, January 24. He would not return any of my texts past that point. We originally filed the initial claim with MovingClaims.net on February 8 and on April 22 we received an email from ***************************** with ******* stating to contact **** @ ************ with Relocation *** ********** about the rock wall that the driver damaged. Our Dispatch manager spoke with him about it, and he said for you guys to call him directly about it. We immediately called ****, sent him the quote for the repair, and he said he would take care of filing the claim. We have not heard back from him and have called and left multiple messages with him.

  Business Response

  Date: 05/13/2024

  We appreciate your feedback and understand your concern regarding the complaint you've submitted to the Better Business Bureau (BBB). Upon review, it has come to our attention that the pickup operation falls under the responsibility of another contractor. While we facilitated the delivery and ensured the safe arrival of the goods, we advise the concerned party to directly engage with their contractor regarding any issues or concerns or claims related to the pickup process.
  Direct communication with the contractor responsible for the pickup operation will enable a more efficient and targeted resolution process, allowing for a thorough investigation and appropriate action as necessary.

  Business Response

  Date: 05/13/2024

    To whom it may concern, the claim has to go through insurance of the company if you can please call the company at ************ we can give you the insurance information to proceed with you claim however the office claims department is for goods only because this is involving the truck insurance, you will need to contact the truck insurance to open a claim. Thank you for contacting us regarding this matter. 

• Initial Complaint

  Date:04/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deposit paid/estimate given: 7Aug2023 Pickup date: 17Aug2023 Drop off date: 28Sept2023 Estimate: $5,250 Actual: $11,455.80 Agreement made to provide moving services for one person, unmarried/no dependents. Services included supplying packing material, pack up household goods, move household goods, and provide weight tickets.Estimate vs actual price varied drastically. Did not provide weight tickets and wasn't able to get reimbursed by company because of it. If non-binding contract, the *** requires the mover to provide weight tickets. If a binding contract was used, the estimate was not honored. Poor business practices and unprofessional. The move was contracted out to another company without notification. Unable to advance schedule an accurate day/time for pickup and delivery. Both pickup and delivery fell outside of window given. Actions intentionally taken to take up more space in the truck ultimately adding to the total cost. Weight tickets never generated. Tried resolving by calling the owner. Owner mentioned investigating the poor business practices but never resolved. Owner refused to believe weight tickets were requested because there was no charge for them. The paperwork provided by the company has writing requesting weight tickets on them. A recording was recovered saying a call back was required to verify weight tickets were needed for reimbursement, but the company does not have the recording of the second call. The recording was requested, but the company said the file was too large to send. No resolution was made.Multiple phone calls were made to attempt to schedule delivery and request for information on weight tickets. Days missing work because ****** didn't show up on the scheduled day. Had to pay the total cost of the move out of pocket without reimbursement from my company because weight tickets weren't provided. Pick up driver made me order food for workers and ate while on the job. Took a month to find out weight tickets did not exist.

  Business Response

  Date: 05/06/2024

  To whom it may concern This client reserved with our reservation office for a total of 772 cubic feet when we showed up to the job to service the move we found 1300 cubic ft. that needed to get completed as well as a lot of additional packing and bulky items before we began moving the client knew the total price as we did a revised estimate with the ****** on site .  we delivered the items to Nebraska everything was delivered and completed as the client requested. The customer did request tickets however that was already after the pick up was completed. They were not asked for ahead of time and there was no option to do weight tickets after the pick up was already completed because the items were on the truck , unfortunately, weight tickets cannot be provided since they were requested at last minute however, we did service the pick up and the delivery and the customer was only charged for the items and space that were shipped. His total price was known before we began the move and unfortunately, they will not be reimbursed as all charged were signed and agreed to for the service provided. 

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21568614
  
  I am rejecting this response because:

   

  at no time did I ever tell the moving company that there were only three bulky items. Regardless of this, the quote was to be binding at $9995. Hes absolutely correct and saying that we were not going to move forward by paying the extra $5000 or so for work that he already guaranteed. He also, at no time, offered $150 towards the damages. There is absolutely zero documentation of that, I would like reimbursement for the extra funds that we had to use on our own. 
  
  Sincerely,
  
  *********************

  all, creating 3 wall gouges and chipped flooring. I sent the pictures to ******* and he said he would take care of right away. I sent him another message the next day because I hadnt heard back and told him we needed this fixed ASAP in order to sell our current home. Still no response. We had to rent a moving truck for the rest of the items, load everything into it and rent a vehicle trailer. We also had to rent two storage units & another moving truck since we had to make an extra trip back to ** for the rest of our items. We have to hire movers to unload our 2 extra storage facilities and deliver to our new home. Were requesting reimbursement for the extra expenses.The total is $3493.23 (documentation uploaded)which doesnt include repairs to wall, floor, & most of our gas with moving truck and flight back to *******. Quote was 150 boxes. I overestimated those..we did have about 120 boxes we moved ourselves. Requesting no retaliation by movers at new house due to complaint.

  Business Response

  Date: 04/22/2024

  To whom it may concern this client spoke to our reservation specialist and got an estimate to Move 2500 cubic footage of space with no packing and only three bulky Items. Once we arrived to the pick up in *********. The ******* did a very thorough visual estimate and determined that there was much more items. A lot of packing needed and much more space needed than the 2500 original cubic feet of space, the price exceeded the estimate space reserved. The client chose not to move forward with the revised estimate and to keep price the same so we only took the allotted space required to not change the price. We did the best we could to work with the customer  to keep the price the same and only left behind the additional items that would not fit into the space for her Estimate. Regarding the damage to her home We did offer her $150 towards compensation off the remaining balance due at delivery to help towards the damage done. However we only took what was agreed-upon in the estimate. She was not overcharged and they will not be reimbursement for things left behind as it was very known that those items were not in the space that we estimated. sorry for any inconvenience. The items will be securely delivered once the client is ready. 

  Business Response

  Date: 04/24/2024

  To whom it may concern the final delivery balance will be deducted $150 for the damages occurred to the pick up location. Were sorry for any inconvenience. However, the items left behind were signed and agreed to that the customer was well aware those were going to be her own responsibility I have attached the paper. She signed that she was well aware anything that we were not taking was her own responsibility not the companies that everything we took was accounted for as part of her original price that stayed the same we took the cubic feet that she reserved. The remaining items and the cost that it took to move those items are not the companies responsibilities. It is the clients responsibilities. Thank you for your time in this matter.

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 21568614
  
  I am rejecting this response because:

  of course we had to sign the paperwork with the items that were loaded into the trucks. The quote was for 251 items. They took about 120. We are still looking for compensation for the extra trucks and storage facilities that we encourage because the movers would not honor their agreement.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21468447
  
  I am rejecting this response because:
  
  3/26/24 precise calls me and tells me theyre going after me for blackmail and slander due to my reviews. She goes through the claims process with me after I tell her the claims process basically requires me to provide links for weight for items I no longer have or that were in my family for generations. She offers to do it online and begins to explain that I dont get any money back for the items inside the boxes but rather the weight for the boxes if they are full. I explained that doesnt make sense because the weight would depend on the items in the box. She tells me I should have opted for the better insurance. I tell her I want at least $1600 back. She says she will talk to ***** and get back to me.
  
  4/3/24 She called  and asked if I was refusing the claims process. I said what? I never said that. You went over it with me and told me that I would only get back $300-400 and you would see if ***** would be willing to give back more or replace the tv. I said I want $1600 and I will eat the other $1400. Remember? She says oh ya. Then said they would give me $600 back. I say thats not enough. I am missing a $1500 adjustable frame. She says I know those are nice I have one too. I say well, I have C3-C7 fused in my neck, I dont have it because its nice. I have it because I dont have a choice. I now have to replace it and ** still paying off the one they lost. She asks me why I didnt buy the better insurance. I tell her its because I trusted her company and asked why I cant trust them to move my things from one place to another. That I have seen their reviews and its pretty obvious they are running a fraudulent operation and that is why I reported them to the *** and BBB. 
  

  The fact of the matter is this. Look at your companies endless 1 star reviews. You are running a half witted operation, losing peoples things, delivering broken items. Not only are you unapologetic, you are nasty to your customers, not even slightly remorseful and have a girl with an attitude call and try and fast talk circles around people. People with LEGITIMATE complaints that you LOST and DAMAGED their things! I told you people I wasnt the one. I will not stop pursuing this. I want at least $1600 of the $3000 you took. Thats not even close to the money I will have to spend to replace what you broke or outright lost. This also doesnt cover the damage done to my rental house by the half wits that dropped the stuff off! The $800 I got back was from my move price because that is a legitimately run business with a person that has a conscience and knows when his company has made a bad decision. His bad decision was HIRING YOU!!!

  ols. The broker has demanded they give me a full refund (he already has) but they refuse. Let's not even get into the threatening language that was used toward me by the owner *****, or the nasty text messages from the 2 guys who stood in my living room and demanded $1400 cash. This company needs to be shut down!!!

  Business Response

  Date: 04/04/2024

  To whom it may concern this client reserved with a broker named my move price. The reservation was not with Precise Moving in storage. What she agreed to originally was to move 584 for $3300 total price when we came to the home theres a little bit more items so the price changed to 3800 total price, which was all signed and agreed to the day of the move the day of the delivery she contacted us and let us know Three items were missing. We did research and we located some of the missing items as per her contract  She is eligible for an evaluation protection plan which is $.60 per pound for her, She did not buy additional insurance which was on the original estimate she could do so when the missing items were able to get Re-delivered, the men showed up and delivered her items and did not demand any more money from her at the original delivery, the remaining balance of $1400 needed to be paid in cash or money order from the post office as it states on the contract , the client has refused to process a claim because she says her items are worth more than $.60 per pound. However she did refuse to buy additional insurance so she does not have full coverage. The company has offered her $600 to replace or go towards her damages and missing items as well as the person she actually reserved her move with has already refunded her $800 towards her damages and missing items. We apologize for any inconvenience but we have worked with this client numerous occasions and she is refusing to settle at any cost , she has made many accounts and many reviews and many accusations against Precise Moving on many different sources on social media as well, and will not settle for anything less than what she is demanding yet she does not have full coverage. We have tried to settle with the customer and she is refusing to do so. 

  Business Response

  Date: 04/24/2024

  EXTERNAL EMAIL! Use caution when clicking on links or opening attachments and never provide your User ID or Password.

   

    To whom it may concern this client has been offered resolution from her original office of reservation and been compensated already by them. We have offered her different amounts via our office to close the claim and is refusing to do so will only accept what she wants however did not have the additional insurance or full coverage that was offered to her. I have attached pieces of the contract that were signed and agreed to, based on what she agreed to is $.60 per pound of damage or missing items the claims department will not even offer her the amount that the company is we are trying to resolve this matter accordingly and the customers refusing to do so we apologize for any of the inconvenience, but we are trying to resolve the matter with the client she does not want partial reimbursement however she did not have full coverage. Again we apologize for the inconvenience. 

  GENERAL WAIVER OF LIABILITY:

       Carrier hereby states and shipper acknowledges that Carrier is not liable for the following items or conditions in a shipment,   where legally applicable: pressed wood furniture, file cabinets and their contents if they have not be emptied, mechanical conditions of electronics, electrical and/or plumbing connections and/or any other further damage to any item that is already broken or has otherwise lost the integrity of  strength from existing damage at time of pick up.  In addition,   whatsoever  for firearms,  jewelry, cash, bank documents, hazardous materials and/or liquids.

                DELIVERY WINDOWS:

  • All Long Distance delivery services are made on a fluctuating basis, with an arrival time ranging between 1 to 21 business days from your first date of availability (The 1st date which you provided to your movers when you would be available to accept Delivery). From that date, we will be in the process of actively planning your delivery.
  • Average delivery times once loaded are: 1-7 business days within ***** miles, 3-14 business days within ***** miles and 7-21 business days for cross country (coast to coast) or remote location deliveries. Business days include weekends but do not include national holidays and some religious holidays. 
  • You will be contacted by our dispatch department after the household goods have been loaded with a status update, to confirm the departure. The driver will be contacting you 1-2 days in advance of his arrival with the time and date.
  • If  a customer confirms delivery but is not available to receive the charge for storage handling is $0.75 per cubic foot per storage entry and departure, the charge for storage rent is $0.40-$0.90 per cubic foot per month. Storage charge is contingent on season and location of delivery (one month minimum, not prorated). Re delivery fees will also apply and are based on volume (minimum $350). 
  • If a customer is not available on delivery and the delivery crew is required to wait there will be an additional charge. First hour of waiting time is $150.00.  Each additional hour of waiting time is $120 per hour. One entire working day of waiting time will be billed $650,00 on the final bill of lading prior to unloading. 
  • All estimated times of arrivals are subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays with prior deliveries scheduled before you. Note: We will not discount any account due to any delays listed above. Our company will keep the customer informed verbally and in writing via email with a new / revised ETA (Estimated Time of Arrival) depending on the company schedule. 
  • WE DO NOT GUARANTEE DELIVERY DATES

               ADDITIONAL INSURANCE:

  • Cargo insurance coverage $0.60 cents per lbs. per article (0.00% deductible).

  • Precise Moving & Storage does not provide full value protection, any additional insurance can be provided through a fully licensed third party insurance company up until 72 hours prior to the original move date. For more information please contact ***** International at ************** or visit www.bakerintl.com  Our account number is *****.
  • Precise Moving & Storage, LLC would like the opportunity to speak with you before filing your complaint. Please contact one of our **************** Representatives at ************** or email us at ******************************************************************

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21468447
  
  I am rejecting this response because:
  You are lying! The last call I got from you shady people was 4/3/24 when you had some lady call and try and talk circles around me and fast talk me into settling for $300-400 through the claims process. I wanted at least $1600 back. She said she would talk to her husband,

  **************** and callback. Ive heard nothing. YOUR OFFICE is the one that told me to hold off on the claims process! Last I knew the shady lady who called me was gonna talk to the shady owner ***** and call me back. I never received a phone call back. There is no resolution to this because your company operates in a shady manner!! I want everybody who reads this to look at your one star reviews and know your business is completely fraudulent. I do not want someone else to lose things that have been in their family for generations, like I did. This is why it has been reported to every ounce of authority that I could find to report to. It is my duty to let people know that your company is fraud and if they go with your company, their things will be broken, stolen, and then they have to deal with the attitude of your so called customer service professionals. Calling and threatening me for blackmail and slander. ?? You need to have somebody with a little more common sense and a lot higher of an education call and try to threaten me, sir. I told you from the day this began to happen I was not the one, and that I would not go away quietly! It is not my fault you did not listen!
  
  *************************************

  Business Response

  Date: 05/07/2024

  To whom it may concern the client is claiming that we are a shady company however unfortunately she does not want to follow the company policies regarding a claim procedure. There was someone in customer service that reached out to her to explain to her that our house Claims is $.60 a pound and based on the weight of the items that were damaged or missing her settlement would have been $300 or $400. She was offered $600 for in-home claims via the company of a good faith gesture to get her reimbursed immediately, however Again, she is refusing to do any resolution to this matter. She is choosing to put ReViews all over the web which she is more than welcome to have her fair opinion seen however, the company we have tried to settle with this customer she does not have a full coverage insurance. She has a partial coverage insurance and we even offered her double what a ************** would have to resolve this matter over a month ago , no one has lied to this client. No one has stolen from this client the items we had got redelivered. We apologize for anything missing or damaged and we have tried to go above and beyond to get resolution to this matter and because the client is very furious, which is understandable she is refusing to resolve this matter. We apologize for any inconvenience however, we have done our our part all we can and the offer is still on the table for resolution of this matter. 

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21468447
  
  I am rejecting this response because: Last time you called me you told me youd talk to the owner and never called me back. You have now been reported to the *** for deceptive business practices, as well. Ill tell you what, you send me $1400 check that I can cash, Ill stop telling everyone who will listen how shady your company isafter the check cashes. You have my address. $600 doesnt even come close to half of the amount required to purchase new household goods that your company destroyed. Nor does it cover the damage done to the rental home by your movers. You all are missing the point here. Do better business and people will stop reviewing your company badly. Its not hard. Do what you promise and act like you have some remorse when you s**** up. For all I know, you all are using my adjustable bed frame while I SLEEP ON THE ****** I have had 2 neck surgeries, I am disabled. You took advantage of that. Give me my money back or this will continue
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21432444
  
  I am rejecting this response because:

  I do not accept this response.  This is not how I was advised the process would work. I had one representative that I was told would be with me from start to finish. When we originally spoke, he was advised that I would be relocation a 3 bedroom/ 3 bath home. 3-bedroom suites and a living room setup. I specifically advised them that I would have two couches for the living room area.  I was told that 40 boxes would not change the proposal. In addition to this, that all my furniture would be wrapped and taped. I was greatly charged for these items to be boxed!! Even couch cushions were boxed!  I was charged $ ******* for packing materials. These items were never agreed on. I was told these items would be wrapped and taped. On the day of my move, the day of my move - let me make this as clear as I can - ON THE *** OF MY MOVE - as I tried unsuccessfully to reach my representative - the same representative that assured me from the very beginning, that he and I would work from start to finish - I was handed the phone with a foreign speaker informing me that if I didn't want to proceed , that they would LEAVE some of my items. Three-bedroom sets were moved - that means mattresses and box springs -  I was charged an extra $150 dollars for bags to wrap these in - nobody ever told me this - I was stuck. The two couches that I advised them of - I was charged an extra $ 200 for large item fees. They are couches - not oversized - just couches. Once these guys realized that I was frustrated and in a bind - they more than doubled my charges.  This experience was the worst time of my life. I've never felt so helpless - and they guy that assured me would be there each step of the way - NO WHERE TO BE FOUND. I was handed off to a group that some spoke broken English, and some spoke none at all. All they were able to speak was dollar signs. This process should be against the law.

  I reject their explanation. This is unsatisfactory and no one should be put in this position again. NO ONE.

  
  
  Sincerely,
  
  ***************************

  RE and I would up giving them a check for $ ******** on this day. I had already given them an $ ****** deposit.They said I still owed $ 1, ****** upon delivery. I tried to talk to ***************************** several times during this time to get to the bottom of this. I NEVER SPOKE TO HIM AGAIN. All the customer service for which I had chosen this company in the first place flew out the window. I was instead put on speaker phone with another fast talking man , also with a language barrier. I have no idea what they were saying to each other -They were not speaking English. It was the worse experience of my life. I tried repeatedly to reach ******* between the pick up and the delivery day to reach some kind of agreement. NOTHING. On the day of delivery, I was told they would arrive between 10am to 12am - I waited all day. They arrived around 5:00pm, with only two men this time and collected an additional $ 1,****** One man unloaded most of my items - I had to bring some of my furniture in the house from the driveway myself. When I asked about the truck size, I was told not to worry, it was a 26' truck - what they failed to tell me was that I only had a small portion of the truck. I specially called and asked about this -I still have the text on my phone to prove this - they never told me this. Extra Fuel Cost -ALL THESE ADDITIONAL CHARGES I WAS NEVER ADVISED ABOUT -I would have never chosen this company. Scammers - that's all these people are.

  Business Response

  Date: 04/04/2024

  To whom it may concern this client asked for an estimate from our sales representative and provided an inventory of 73 pieces 800 cubic feet over the phone coming up to a grand total price of $3150 to move on February 13 from ******* to ******* on the day of the pick up we showed up and did a revised estimate for 129 pieces 1500 total cubic feet Coming to the conclusion of the final price being around $7750 for the additional space and packing needed. We did not intentionally try to change the price and we gave the option to the customer to leave the price the same and take the original cubic feet of 800 for the 73 pieces or we could take everything for the final price  For the 129 pieces the day of the move in addition to the many more items that we had to take, there was plenty of packing that needed to get done and material was charged accurately Based off of packing material list sheet. she spoke with someone in a reservations office that has no access to the file once the operation begins, they no longer speak to reservations, They speak to customer service and dispatch, so the calls are not forwarded to the reservation specialist anymore. They are only forwarded to operation office, so there was not a reason to speak with someone in sales when were already in the operation end of the move delivery is not a guaranteed day or time. We are to inform the customer the items are on the way and also the day before delivery we go over a time estimate of when we will arrive . the fuel cost is not additional it is 10% of the total amount of space you take on the truck so originally it was $360. It did become more due to the fact that the space of the shipment became more as well but it is 10% of the total cubic feet needed on the truck , it is just part of the estimate. All these charges were told to her before we began the move and we did a revised estimate before we touched any items and the customer agreed to everything. Hens got picked up on time delivered in a timely matter and the bill was provided to her ahead of time and charge accurately. We apologize for any inconvenience but this move was completed correctly.

  Business Response

  Date: 04/22/2024

  To whom it may concern unfortunately we did not intend or intentionally try to change the price on the customer, however we needed to because she only estimated 800 cubes and we took much more. Before we even began working We told her the price was going to be different and went over the final bill very thoroughly based on the actual visual estimate and she agreed to all of the fees that were charged and agreed to before we even began to work, the client only paid for the space that she took on the truck and nothing more. Were sorry for any inconvenience however at the time of pick up we only took all the items instead of the original estimate and original items because we were told to do so otherwise we would have or could have left the price the same and only took the cubic feet that was originally reserved .