We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Light Fixture Parts

Sengled USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixture Parts.

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern:I am filing this complaint against Sengled USA, ***** for what appears to be a pattern of deceptive trade practices, breach of implied warranties of merchantability and fitness for a particular purpose, and grossly deficient customer service that borders on bad faith.On or about June 19, 2025, Sengled experienced a server outage that rendered its smart lighting products and associated mobile application nonfunctional for approximately four (4) consecutive days. On or about July 9, 2025, Sengleds Alexa ***** failed, severing account linkage and depriving customers of promised voice control functionality.These failures substantially impaired the intended and advertised use of the product. Further, Sengled failed to provide any notice, acknowledgment, or resolution timeline to affected customers. All of my attempts to contact ********************** via all published support email addresses, its support portal, and its Zendesk platform received no response whatsoever. The only acknowledgment of the outages came indirectly from Amazon.Sengled continues to market and sell these products without adequate disclosure of their persistent technical failures, and it has ignored at least twenty-eight (28) complaints currently on file with the BBB, maintaining an F rating. As a disabled consumer who depends on voice-controlled lighting for accessibility and safety, these failures raise serious concerns regarding compliance with consumer protection statutes and accessibility obligations.This issue is ongoing with no resolution in site, this has been going on for over 29 days and they still sell and market the bulbs as working with alexa ********* sre having to throw there bulbs away to purchase from another company.

  • Initial Complaint

    Date:07/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Sengled Hub and 6 lights from ******. The hub stopped responding, so I purchased another one. I then purchased 4 Sengled Wi-Fi lights. Since mid-June, the hub and its associated lights have lost their connectivity and "smart" functions, and 2 of the 4 Wi-Fi lights have also stopped working properly.I sent an email to Sengled customer service on July 12, 2025, to which they sent an auto-response stating that I would receive a formal response within 24 hours. To date, I have not received any additional emails from Sengled.

  • Initial Complaint

    Date:07/17/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sengled devices have recently been crashing, not connecting, giving errors, just about anything other than work properly. These issues began around the end of May 2025 and have yet to be resolved. Thousands of other users of Sengled devices are experiencing the same issues. There has been ZERO statement, or response from the company upon trying to contact, no way to reach customer service personnel by phone, no possible timing or explanation for resolution of the issues, nothing.

  • Initial Complaint

    Date:06/22/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company failed to keep their server up after selling smart lights, controllable by phone. For a week now, the server has been down, completely preventing me from controlling my lights. I am disabled, 70 years old and depended on this technology. Purchases totaled $39.00.

  • Initial Complaint

    Date:06/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2022 I bought 5 sengled wifi light bulb since June 1 2025 the 9 smart wifi light bulb no longer works seeking for refund

  • Initial Complaint

    Date:06/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company has ended all connections with its customers. The smart lights have not worked for a week. No statement has been put out to explain what is going on. I want my money back.

  • Initial Complaint

    Date:06/21/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Companies servers have been down for 3 days making the product useless. No statement fromnthe company and customer service doesn't reply.

  • Initial Complaint

    Date:06/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have had an widespread outage for 3 days with no acknowledgement from the company publicly that there is an issue or that they are even working on it. They do not answer support tickets and their support phone number that come with the bulbs leads to a ******** scam. Many of us rely on these smart bulbs. My wife is 100% disabled and legally blind. She has great trouble seeing light switches so voice controls are key. Outages happen but not for three days and not without some kind of acknowledgement from the company that there is an outage. ****** had to acknowledge the outage to it's customers because ********************** was doing nothing and ****** doesn't know more than we do other than it's down. This is unacceptable business behavior and goes against all best practices for IT outages. You can't even login to their app which the lights are dependent upon. I had to replace 24 light bulbs in my house with another brand just to get voice controls working again. I want a refund for all these useless bulbs that were all bought within the last 18 months.

  • Initial Complaint

    Date:06/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has been unresponsive for multiple days as millions of customers are affected by an outage, unable to login to their server and have light bulb products working. Company might be out of business? Millions are unable to determine whats going on.

  • Initial Complaint

    Date:06/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sengled Home app, used to control smart lights and plugs, is not working. Any action just says "operation failed". This issue has been happening for 3 days now, with no way to contact the company. All emails get an automated response, phone number doesn't reach customer service. There is no update at all on this country wide issue from the company. No solution or resolution time offered.

Sengled USA is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.