We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Services Office

Safeway Insurance of Georgia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 15, 2025, I was involved in a car accident with Ms. ***** ******* (insured by Safeway Insurance) on GA400NB at ************************ in **********, **. Police report #******** was filed.I have repeatedly tried to contact Safeway Insurance to file a third-party claim for vehicle damage. The assigned adjuster "Africa" has:- Never returned my phone calls - Ignored all voicemails - Provided zero response for weeks This is unprofessional and unacceptable claims handling.If Safeway continues to ignore me, I will file in small claims court and report them to the Georgia Insurance Commissioner.

    Business Response

    Date: 07/07/2025

    June 27, 2025

    Consumer Services Division
    BBB
    **************************************************************************************************


    Re:       Complainant:               Chonghoon Kim                      
    Your Case Number:      23525772       
    Our Claim Number:      4058529-GA-PPCL

    Dear BBB:

    We are in receipt of and thank you for allowing us the opportunity to respond to this complaint. Providing excellent claim service is of utmost importance and a top priority for our company. Our apologies are ********* *** did not believe the claim service was up to her standards.

    We were able to contact ********* *** and begin adjusting the claim.

    Thank you for your time and kind attention.

    Sincerely,



    ****** *. ***** , ****
    Assistant Claims Manager of Georgia
    Safeway Insurance Company of Georgia
    ************************************************************************************************************
    ***********************
    Fax *************
    *******************************************************************


    y here...

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Safeway Insurance and our company service a mutual customer. Our ********************** has reached out to this company for months to get the status of a claim from April 4, 2024- June 11, 2024 no returned calls from claims agent, agent supervisor, and today 6/11 a claim manager all calls go to voicemails and no one returns the call. I called the receptionist and was transferred to a ****** ***** assistant claims manager and was told that agents don't return calls due to a high volume of scams. I advised him that that is inappropriate to lean on an excuse of the level to a lien holder calling leaving information provided from the company given to the customer to provide to the lien holder. He was very rude and dismissive which forth perpetuates the lack thereof for quality customer service. The assistant manager refused to provide upper management information and was arrogate and pompous about it as if I would not follow up on my complaint. This company has had serval bad review due to customer service and I'm sure it want be the last.

    Business Response

    Date: 06/12/2024

     June 12, 2024

    Consumer Services Division
    BBB
    **************************************************************************************************


    Re:       Complainant:                Patrea Brumfield                 
    Your Case Number:      21832739                              

    Dear BBB:

    We are in receipt of and thank you for allowing us the opportunity to respond to this complaint. Providing excellent claim service is of utmost importance and a top priority for our company. Our apologies that *********************************** did not believe the claim service was up to her standards.

    Our records indicate that ************************************* company failed to perfect a lien timely.

    She has no standing.

    Thank you for your time and kind attention.

    Sincerely,

    **************** ********************
    Assistant Claims Manager
    Safeway Insurance Company of Georgia
    ************************************************************************************************************
    ************** 

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 22 I was involved in a car accident and Safeway Insurance Company was the other drivers insurance company. They put me in a rental car for *************************************************************** the shop its been 16 days and Im not driving anything. I called Safeway they said they cant extend the rental and that I needed to ask the shop for a loaner. Which they do not offer . The body shop said it was gonna take 30 more days to complete! I asked for corporate number they refused to give it to me! I asked my adjuster and her supervisor and the supervisor over her. I also have been out of work for 16 days because I dont have a car I called the bodily adjuster who I settled with which I still have and didnt cash yet he didnt call back I left several messages and no one called back. I am trying to get reimbursed for the days I wasnt working and no one will call me back. I was trying to settle this without an attorney but it looks like I have no choice but to seek counsel.

    Business Response

    Date: 06/13/2024

    See attached

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was involved in an automobile accident on 4/5/2024 due to the negligence of a Safeway Insured Driver. The Safeway Insured Driver failed to yield, hit another vehicle causing that vehicle to crash into me. Several voicemail messages have been left for the Adjuster who's name I was provided. And no attempt to contact me has been made. My vehicle needs to be repaired ASAP. It is extremely frustrating to continually reach out to this company and not receive a follow up call, text or email outlining next steps . Totally unacceptable and unprofessional.

    Business Response

    Date: 04/18/2024

    ******** Services Division
    BBB
    ************************************************************************************************


    Re:       Complainant:             ************************;                 
    Your Case Number:    21590178                                           
    Our Claim Number:    1150795

    Dear BBB:

    We are in receipt of and thank you for allowing us the opportunity to respond to this complaint. Providing excellent claim service is of utmost importance and a top priority for our company. Our apologies that ******************** did not believe the claim service was up to his standards.

    The excluded driver was involved in the above stated claim. This is a breach of the insurance contract.

    Due to the breach of contract, the claim is under a coverage investigation. ******************** should contact his carrier immediately.

    Please feel free to contact me if you have any questions.

    Sincerely,

    **************** ********************
    Assistant Claims Manager
    Safeway Insurance Company of Georgia
    ************************************************************************************************************
    ***********************
    Fax *************

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was involved with Safeway insured auto on 1/11-2024. Safeway is refusing to pay the claim. . I have been called and sent emails on at least 10 occasions . I have left multiple messages for manager and supervisor. No one has called me back. The claim adjuster refuses to reach out after six p.m. to the driver . I sent an email to Safeway advising the insured insured is Hispanic needs a translator and is available after six due to job. Safeway refuses to contact the individual. Today the adjuster advised theyre sending a rights of reservation letter to close the claim number 114-8793. The driver and the insured are reaching out to me requesting help to contact Safeway Safeway is refusing.

    Business Response

    Date: 03/07/2024

    March 7, 2024

    Consumer Services Division
    BBB
    ****************************************************************************


    Re:       Complainant:                Resa Fitts                    
    Your Case Number:      21388563                              
    Our Claim Number:      1148793

    Dear BBB:

    We are in receipt of and thank you for allowing us the opportunity to respond to this complaint. Providing excellent claim service is of utmost importance and a top priority for our company. Our apologies that ************** did not believe the claim service was up to her standards.

    Our records indicate that ************** was contacted by ************** supervisor *************************.

    ************** replied, Thanks for call me back *******. I now know how to move forward with the claim. The driver of your insured vehicle was cited. In addition that were 11 people total on the bus. I will now advise them of the same. Thank you so much and ******************************** for your time and kind attention.

    Sincerely,

    **************************
    **************** ********************
    Assistant Claims Manager
    Safeway Insurance Company of Georgia
    *************************************************************************************
    ***********************
    Fax *************

  • Initial Complaint

    Date:02/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had two vehicles that caused a wreck and left the scene of the accident no contact was made with either vehicle I had over a thousand pounds behind me and I had one vehicle brake check me the other one pulled out in front of me both vehicles left to see the accident my insurance company which is Safeway refuses to pay for my medical bills and my damages to my truck they're sitting here saying ************ truck was not my trailer was not covered both vehicles are at fault for the wreck and they refuse to do anything about it I had several witnesses including the tag number both vehicles and they refuse to do anything I have uninsured motorist and a $25,000 bodily injury policy $25,000 property damage policy they refuse to pay anything to keep trying to lowball me on my truck the truck is a 95 k 1500 they're trying to tow it out I refuse to let them total it out I want my truck fixed and I want my money I've paid I've been with them over 2 years I'm about ready to just say s**** it and file a complaint with the Georgia insurance in fire safety commission these this insurance company needs to be shut down and stopped every complaint and review I've seen they have no they have no business being in business ***************** has no be an insurance adjuster it took me getting my lawyer involved for them to even open up the claim open back up the claim after they had done closed it my truck has no frame damage the airbag is not deployed I've done put brand new water pump brand new tires brand new power steering pump brand new door they refuse to pay for my truck to get fixed I have my own company and I've lost money because of this this happened back on June 3rd I've paid them $300 a month since the wreck due to other people that cannot drive every wreck I have ever been in has not been my fault I did not have the truck not even a week before this wreck occurred I still had the drive out tag on it I just bought the truck a week prior along with the trailer you see in the pic

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car had been hit by a deer an they barely contacted me or stayed in touch to know whats going on as of now my car is just sitting at a body shop waiting on them to respond to calls an emails but no one replies so they can approve estimate so I can get my car back I have to work mon-Fri customer service is very poor.

    Business Response

    Date: 01/05/2024

    ******** Services Division
    BBB
    ****************************************************************************


    Re:       Complainant:               *********************;                                           
    Our Claim Number:      1147542-**-PPCL                                 

    Dear BBB

    We are in receipt of and thank you for allowing ** the opportunity to respond to this complaint. Providing excellent claim service is of utmost importance and a top priority for our company. Our apologies that ************** did not believe the claim service was up to his standards.

    Our records indicate that  we have received the supplement request  from the Insured's shop of choice on 1/3/2024. The appraiser is adjusting the claim to resolve the issue.


    Thank you for your time and kind attention.

    Sincerely,

    **************************
    Assistant Claims Manager Ext ****

  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car has been completely finished for 6 weeks and they refuse to pay the body shop. They even promised to pay the supplement and never sent the check. They are leaving me with the bill. They refuse to call me back or call the body shop. A supervisor said they will no longer communicate with the body shop. This is a very sad situation that no one will help me with. The ***** dealership where my car is stated he has never had an insurance company do this. I have not had a car since September 23. They should be ashamed of themselves and their business practices!

  • Initial Complaint

    Date:10/13/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife's car was hit by someone insured by Safeway Insurance of Georgia. I worked with Safeway to get the car repaired by a collision shop. While my car was in the shop, Safeway was responsible for providing me with a rental car. I had the car for several weeks and once I was notified by the collision shop that my car was ready I returned the rental car the next day.The rental car company made me leave a credit card for the rental. Later I was charged more than $500.00 from the rental car company. I reached out to Safeway for reimbursement and they blamed the extra days on the collision shop and directed me to have them reimburse me the $500.00. Safeway owes me this money.

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It has been a nightmare to deal with this company. Their insured party was involved in accident and arrested and damaged our car. it has been 2 months and their adjuster ********************* has NEVER spoken to us. she only emails and that too after we chase her down. We are paying out of pocket for rental every week as she never updates rental company despite the collision repair person telling them to extend rental. Collision company said the car is totaled and taking up another person a will a little who has never called or spoken to us before. My rental bill is racking up and 2 months of no contact or call from these people is a nightmare.& a scam this company is runninb

    Business Response

    Date: 06/23/2023

    Tell us why here...June 23, 2023

    Consumer Services Division
    BBB
    ****************************************************************************


    Re:       Complainant:                ****************;    
    Your Case Number:      55740023-5EAC1
    Our Claim Number:      1141471-**-PPCL                 
    Date of Loss:                05/10/2022                  

    Dear **************:

    We are in receipt of and thank you for allowing us the opportunity to respond to this complaint. Providing excellent claim service is of utmost importance and a top priority for our company. Our apologies that ************** did not believe the claim service was up to her standards.

    Our records indicate that the vehicle in question exceeds the Policy limits of the Insured. Therefore, ************** has turned over her claim to Nationwide Insurance. We have sent her deductible check  and look forward with resolving this claim with her carrier pursuant to her insurance contract.


    Thank you for your time and kind attention.

    Sincerely,


    **************************
    Assistant Claims Manager Ext 6172

    Customer Answer

    Date: 06/23/2023

     
    Complaint: 20190694

    I am rejecting this response because: I am still waiting to get a proper letter with accident date, make model and vin number stating the same that it is total loss. I emailed ms ******* about it but she has not responded. your other agent never responded or returned calls for almost 2 months before i finally got hold of supervisor - claims dont work this way and take this long. Additionally you guys owe me money for losing our $400 plus tax charger and $99 on non refundable connectivity that we paid to Tesla - my insurance will not be paying these two thing as charger was lost while my car was in your procession. Lastly you will need to cover my rental till I get a new replacement Tesla as it takes time to get a new Tesla. I need someone to please call me ASAP to complete all 4 things:************

    1. Give letter of total loss and transfer to insurance with all car details including bin number

    2. Refund $400 plus tax for list charger

    3. Refund $99 non refundable connectivity charge 

    4. car rental to be extended past 6/26 for two more weeks - our insurance has said car rental needs to be handled by safeway directly 

    Sincerely,

    *********************

    Business Response

    Date: 07/10/2023

    Pursuant to your request :

    from your Insurance carrier. NATIONWIDE MUTUAL INSURANCE COMPANY - 

    Coverage/Loss: Collision (OPEN)
    Contact: *********************************** - **************
    Vehicle Info: 2021 TESL MODEL 3 VIN: *****************      

     Disposition: Totaled
      Date of Salvage: 06/21/2023

    We have  paid 55 Days in Rental (5/3/23-6/26/23) $34.99 a Day Total: $2,088.59.

    We have paid $500.00 for your deductible reimbursement as this a minimum limits policy

    We still await salvage disposal for the subrogation demand.

    Sincerely,


    **************** ********************
    Assistant Claims Manager
    Safeway Insurance Company of Georgia
    *************************************************************************************
    ***********************
    Fax *************

    Customer Answer

    Date: 07/10/2023

     
    Complaint: 20190694

    I am rejecting this response because:

    1. You have not paid for the car charger which was stolen by Safeway employees while the car was in your procession.You have been unable to provide me list of inventory of items in car which was picked by towing company right after the accident $400 plus tax - ********* center where you sent the car after having in your possession said they never received charger from you guys 

    2. You have not refunded for premium coverage of $99 which my insurance said needs to be paid by you guys and not them. 

     

    Itbis exhausting dealing with unprofessional a at Dafeway who have no decency to return calls or respond to my claims except for trying to pass it to Nationwidw when it has clearly been established these two cost need to be paid by safeway. I am out of country for family medical emergency so please call at ************ if you have any decency  to pay us for this as you have had the car under your claim for over two months 

    Sincerely,

    *********************

    Business Response

    Date: 07/10/2023

    Thank you for your response. We will take it under advisement

    Sincerely,

    **************** ********************
    Assistant Claims Manager
    Safeway Insurance Company of Georgia
    *************************************************************************************
    ***********************
    Fax *************

    Customer Answer

    Date: 07/10/2023

     
    Complaint: 20190694

    I am rejecting this response because:dont understand response at all. i asked for reimbursement for my stolen charger by safeway employees & also for premium connectivity as Nationwide said you need to pay that directly to us 

    Sincerely,

    *********************

Safeway Insurance of Georgia is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.