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Business Profile

General Contractor

Halcyon Remodeling, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The issue is that after our project was completed by Halcyon and the company was paid in full approximately $19,000 I received a Notice of Lien Filing by SPI, a subcontractor that Halcyon used for the project. SPI claims that Halcyon did not pay the $1025 owed to SPI. I have contacted both SPI and Halcyon concerning this matter many times. Halcyon assured me that they were taking care of the lien. I have been communicating with them about this matter since March 25, 2024. I have tried to reach Halcyon multiple times by email and phone for an update for the past month and have received no response. I have been very patient throughout this process, but need a resolution.I want the lien removed and certified copies of all documentation pertaining to this matter. I also need an affidavit verifying that I paid all charges in full at the completion of the project.

    Business Response

    Date: 07/31/2024

    Renovation work was performed for the ********** home.  One sub-contractor was not completely paid by us due to a dispute and we were at the time the lien was filed, working with them to resolve. The sub-contractor wouldn't respond to our dispute resolution requests and filed a mechanic's Lien on the ********** house without notifying us.  The lien was filed on 03/21/2024 and recorded by ************* on 03/26/2024.  We received notice of the lien filing it the first of April, 2024.

    We paid the lien to the subcontractor and the payment processed out of our account on 04/16/2024.  By law, the subcontractor was required to timely release the lien upon payment.  They did not.  The lien holder illegally tried to make us pay an additional $599 to release the lien.  Per GA Law, a contractor filing a lien can not withhold release of lien upon payment but this subcontractor did.  We got our attorney involved to advise the subcontractor of the GA Law and to insist they release the lien.  

    The Subcontractor eventually released the lien after our attorney's notice on 05/28/2024 and it was recorded on 05/31/2024.  The subcontractor did not notify us nor provide us with confirmation they had released the lien until we received notification from the superior court that the lien had been released on 07/19/2024 when we received the recorded release in the mail.

    We immediately advised the ********** of the lien release and provided them with a copy of that release.

    Customer Answer

    Date: 07/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

Halcyon Remodeling, LLC is BBB Accredited.

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