Customer ReviewsforInstant Financial

Absolutely NOT FEE-FREE they charge you a royalty to use their service. They take 25% of your paycheck on payday $580, sure let me take my $150-$180 back for your Wahes from a Shift, we gave you. Perfect Hustle, will never use again, **************** *****, and you can't speak to an agent through cardholder support. I'm never using Instant Again

Hi *****, I was not able to find your email on file with us, or any tickets where you reached out to customer support, so I cannot research your claim further. I am guessing you registered with a different email. Our EWA is free of charge to you, you can take a portion of your wages the day you work (validated by time and attendance software), there are no fees to take an Instant Pay. If you were charged a fee, please provide a screenshot of the fee and we can investigate further. We will need the email address you registered with. Thank you!

This is general a good service for tips to be transferred to a bank if you dont mind paying to get your money. As a debit card it generally works ok as long as tge seller doesnt put a hold on funds. As an atm withdrawl card goes there are no atms with 20 miles of me that accept it. I wish I did not have to ise it

Hi *****, I see you have reached out to our Support team on a few issues; it looks like bank transfers and pre-authorized transactions. For gas stations specifically, as well as some other hospitality vendors, pre-authorizations are standard practice and that isn't something Instant can bypass on behalf of its cardholders. For ATM access, I am seeing an in-network ATM location less than 6 miles from your place of employment. Have you been able to access that ATM?We welcome feedback and look forward to assisting you via our Support channel accessible via the Instant App.

This company is awful!! I made a free transfer to my bank account to save $4 in fees for the instant transfer, and I never received the money into my bank account. The customer service protocol is absolutely horrendous as I was playing phone tag with Instant and my bank for 5 days trying to find l out where my money was transferred to or how i might be able to get the money back, but the only thing instant could tell me were the same sentences they used over and over, that i could even read pretty much word from word on the email i received as well. The only thing they could offer me was a trace ID to track the transaction with, which is completely and utterly USELESS as a bank needs a transaction to file the claim with OBVIOUSLY there was no transaction to file the claim with, because as i stated probably a good 20 times before, THE MONEY WAS NEVER TRANSFERRED TO MY ACCOUNT! I am so angry and taken back by this whole situation. Money is tight for everyone these days, so this is a major setback for me. So much so, ** leaving the job that used instant, and will NEVER work for a company that uses instant EVER again. Im disgusted with the company, with their protocol, and their lack of any sort of accommodation or solution. Tried saving 4 dollars and ended up losing over 30 times that. Disgusted with this unreliable company.

HI ***, we understand how frustrating this situation is. You initiated this transfer of funds (and the transaction shows in the app history that can be provided to the bank) and via the tracer you were provided, Instant and it's banking partner show the transfer was process successfully. It would be incumbent upon the receiving banking institution to trace the receipt of the funds at this point.

Absolutely horrible! I do not recommend Instant to anyone. The customer service is horrible. I have had an opportunity going issue for two days and have been put in chat with numerous agents. The last chat I was in tonight, the agent told me we would have to wait until tomorrow and that my "case" has been pre approved to be sent to "higher **** but couldn't even give me a case number to give when I have to try back AGAIN tomorrow with a different agent! Told me one would be generated tomorrow and disconnected from me. I am switching back to Chime, Instant is all my employer offered when I was hired two years ago, but after the last few experiences I've had with Instant I'm done. Their customer support is absolutely non existent and over the top frustrating when no one can help any time I've ever had to contact them. If I could give negative stars I certainly would.

Thank you for reaching out to Instant and we are sorry to hear that your experience has been so frustrating. Our engineering team is looking into why these offers aren't being generated and have conversed with you via our internal system. Please allow us to continue to review your case with you as we are working diligently to solve this issue for you. We appreciate your continued patience!