ComplaintsfornCourt, LLC

• Initial Complaint

  03/30/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  1/28/2022 6:05:55 AM Two transactions for $500 and $1392.30 due to the fine becoming a warrant/Bond the payment was rejected by the court I got the email from the court that the payment was rejected and reason why. After the **** business Days had passed I contacted ncourt customer service and a check was supposed to be issued business Days had passed so I contacted customer service yet again they told me that why were going to issue another check please allow **** business Days.I feel like they are giving me the run around until I forget about my refund I am a single mother and that was all the money I had to pay fines they were especially for fines not free money

  

  Business response

  08/25/2022

  The two payments above add to $1,829.00 that was rejected by the client, so a refund was requested through our system.  When the refund failed, we sent a check to the ******************************  The first check **********, ***************************** notified us that she was unable to cash the check and sent us a picture of the check.  Noticing there was what looked like tamper with the check seal, we stopped payment on that check and reissued check # 140665969 to the same address provided; however it has not been cashed as of yet.  

  Customer response

  08/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, all that is true I haven't cashed the second check considering I'm NOT able to at my bank and other places that cash checks via mobile deposit and in person. whenever I look up information on the check it brings up a bank that is closed, I found a bank branch that was close to the information on check and called to ask if they could verify check and was told that account does not exist that I could be a victim of some scam/fraud. Since this whole deal started cuz day one I have been having problems with ncourt trust me of I could I would have cashed the check the day I received it in mail. 

  Sincerely,
  
  ***********************

• Initial Complaint

  02/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received 3 charges on my credit card from 4/28/2021-9/11/2021 from Ncourt*FLPolkBOCCSWP ******, ** totally $91.83so far! I have never been in trouble with the law, do not have any outstanding speeding tickets nor citations. Wondering if this is a scam??

  

  Business response

  02/23/2022

  ************************* used nCourts services to make a general payment at the ** Polk County Landfill.  Provided attached are a listing of all payments received from ************************* with the records for each payment and counter payment receipt through the processor.

  ******* Meier appears to be a willing participant. Municipality uses Drivers License as verification for all in person payments via credit card. ************************* MUST present ID before payment which makes payment complete.

  If she still feels the payments were processed in error, she has the option to file a dispute with her credit card company which will open an investigation.

   

• Initial Complaint

  11/09/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went on Ncourt's website and made a payment for a fine my husband received. I was informed there would be a service fee of $33. Later I received notification that my payment had been rejected, with no explanation. There was a hold on that amount with my credit card company. I was told that the money would be refunded eventually. When it was refunded to me they only returned the fine amount and pocketed the service fee of $33. When I called to request a refund of that amount I was met with very rude customer service agent that constantly talked over me and would not allow me to speak. I requested an explanation and was tokd to have a nice day and hung up on. I woukd call back and complain again but that obviously got me nowhere and besides the wait time to talk to an agent is ridiculously long. I feel like that money has been stolen from me and this company offers no remorse or apologies for being a criminal. Bad bad bad service!

  

  Business response

  11/12/2021

  Hello,
  
  We will reach out to the client to assist.
  
  Thank You

  Customer response

  11/12/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept this reaponse at this time because they have not yet reached out to me. Once someone does I will then be able to evaluate and respond.

  Customer response

  12/12/2021

   
  Complaint: 16325371
  
  I am rejecting this response because: no one has ever tried to reach out to me.
  
  Sincerely,
  
  *********************

  

  Business response

  02/16/2022

  This payment was declined by the court or entity being paid and was in collections. Please contact them using the below information -

  ASSIGNED TO PAYASSIST Case 9Z0608077 has been assigned to Pay Assist. We are unable to take payments on this case. Please Contact Pay Assist at ************** or ************ regarding payments.

  Also, see the attached disclaimer concerning the non-refundable convenience fees that must be selected by the user before paying.

  Thank you

   

   

  Customer response

  02/16/2022

   
  Complaint: 16325371
  
  I am rejecting this response because:
       Why are they referring me to a different business when they are the business that pocketed the money?

  Sincerely,

  
  *********************

  Customer response

  03/16/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *********************

• Initial Complaint

  08/18/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received a charge on my credit card from nCourt (who apparently collect citations and fines for various states and municipalities across the country). They are impossible to reach by phone (over 1 hour and counting - gave up). And there is no email address for peons like myself to get an answer. Anyway they say if you do reach someone you will need your citation number. I have never received a "citation" I have no idea what is going on here and if this is even legit. Called my credit card company and they are freezing that charge or any other charges until this gets figured out. I have never paid a bill late in my life and have a clean driving record so I cannot think of any reason for this charge unless it's some type of a scam.

  

  Business response

  09/09/2021

  Business Response /* (1000, 8, 2021/08/30) */ Mr. ******* **** made a payment to MA Department of Revenue and Taxes on 8/31/2020 in the amount of 24.96 (please see attached payment record). After extensive research, there were no other payments found.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩