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Find a Location

Malcolm Cunningham Chevrolet has 1 locations, listed below.

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    Business ProfileforMalcolm Cunningham Chevrolet

    Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2175 Mansell Rd, Alpharetta, GA 30009-4767
    BBB File Opened:
    11/4/2022
    Alternate Business Name
    • 2175 Mansell Rd
    • Alpharetta GA 30009
    Business Management
    • Wayne Wright, Customer Contact
    Contact Information

    Principal

    • Wayne Wright, Customer Contact

    Customer Contact

    • Wayne Wright, Customer Contact
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/30/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On September 2, I purchased a new Chevrolet Silverado **** from this dealership. I paid $45k cash plus trade. When I went to leave the lot, the air conditioner stopped working. They said they didnt have techs available over the holiday weekend and would fix the problem on Tuesday of the following week. Between 9/2 and 9/15, I had more than two dozen conversations with numerous people in sales and service regarding the vehicle. I finally picked the vehicle up on 9/15, brought it home, and two hours later the sales manager called to see if anyone had disclosed to me that the vehicle had previously been in an accident. Despite Georgia law requiring disclosure, no one told us the vehicle had been in an accident at the time of sale or during the two weeks they held it making repairs which were due to a parts issue. They refused to replace with an equivalent vehicle at the same price and instead offered to sell us a vehicle for 7k more. We ultimately returned the truck on 9/29. We requested interest on our payment which was held for nearly one month as well as compensation for the hours spent at the dealership and remotely with their staff. They refused. Their dealings with us were unethical and illegal and they should be held accountable. The preferred solution would have been for them to honor the sales agreement and replace the damaged vehicle with a new vehicle as described at time of purchase. Alternately we should have received compensation for their holding of our payment and compensation for our time.
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Atlanta & NE Georgia

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