Complaints

This profile includes complaints for Synovus Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Synovus Bank

  8025 Westside Pkwy STE 100 Alpharetta, GA 30009-2138

  
• 

  Synovus Bank

  5100 Lavista Rd Tucker, GA 30084-3601

  
• 

  Synovus Bank

  PO Box 49 Tucker, GA 30085-0049

  
• 

  Synovus Bank

  960 Buford Rd Cumming, GA 30041-2718

  
• 

  Synovus Bank

  115 College St Carrollton, GA 30117-3129

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account on 4/25 through the bonus offer posted on the Synovus website of 600. Requirements have been met and I want to see when will this bonus be posted.Thank you

  

  Business Response

  Date: 06/27/2025

  Please see attached response.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23495783
  
  I am rejecting this response because:

  I have also tried to contact them and it is impossible to reach them. If they call me during working hours I cannot answer the phone as I am working.

   

  They need to contact me after 4:30 pm

   

  I saw that a bonus was deposited - but the amount deposited was not correct.

   

  The bonus at the time stated that it woud be 450 by meeting the direct deposit requirements and 150 if a minimum of 15 trransactions were made.

   

  Both requirements were made and I only got 450. I am owed 150

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 07/09/2025

  July 9, 2025
  
  Better Business Bureau

  
  Re: Complaint of ****** *****; Case # ********

  
  Our goal is to provide our customers with the best possible banking experience. Our customers feedback is important to us, and wed like to share our findings after reviewing the matter you brought to our attention. 

  
  Ms. ***** submitted a rebuttal to the Better Business Bureau stating she had difficultly contacting Synovus. Ms. ***** also complained that she was due an additional $150 for a promotion offered by Synovus and had not received it.

  
  We attempted to contact Ms. ***** following her initial complaint but were unable to reach her at that time. A Synovus representative spoke with Ms. ***** on July 2, 2025, and confirmed she qualified for the additional $150 promotion incentive which will be paid out on August 29, 2025.

  
  If Ms. ***** has further questions, she can give us a call at 1-888-SYNOVUS (796-6887) or stop by a branch. Were here to help. 

  
  Sincerely,

  
  ******** ******
  Director, Complaint Resolution
  

  
  

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23495783
  
  I am rejecting this response because:

  I was supposed to be paid out BOTH bonuses within 60 days, per the terms and conditions.

  I was paid out the 450 on 6/27, and the 150 should have been paid out on 150 as well.

   

  There was no mention that I would have to wait 120 days for the 150 portion.

   

  The 150 needs to be posted, ASAP.

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had already one issue with this bank that incorrectly charged me a monthly service fee, but that was resolved. My issue now is when I opened the account on 4/25 - I signed up for a 600 bonus offer. I already met both requirements of direct deposits and transactions so I want to confirm that the bonus will be deposited on or before June 26 - as stated in the flyer I received by mail.

  

  Business Response

  Date: 06/27/2025

  Please see attached response. 

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a free checking account with **********************, and now that account is no longer free. One must maintain a $10,000 minimum or incur a $10 monthly fee.I have other banking accounts, and my mother's bank account is linked to my Synovus account. Now when I try to transfer funds from my Synovus account to these external accounts, ********************** charges a $3.00 fee to do so.

  

  Business Response

  Date: 06/16/2025

  Please see the attached response.

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a promo letter from Synovus Bank last Nov. Saying if I open a credit card account and spend $3k in 90 days I'll get a reward of $350. So, I went to the local branch and got the credit card, and I showed them the promo, they said I'll get it when I fulfilled the requirements. Yet after I spent more than $3k on the card, 2 months went by, nothing happened, I looked at the statements, no reward, so I called the credit card ***** they didn't seem to recognize the card had a reward and no matter how I explained it, my account didn't seem to qualify for the reward. But the person on the phone said, she will investigate and call me back in 2 days. Then, 2,3,4,5 days passed, no calls, 2 weeks later I went to the local branch, the person opened the account for me still remembered me, I told her the story, she was surprised that I didn't get the reward and even more surprised that I didn't even get a return phone call. So, she called the credit ***** for me while I was at her desk, the credit ***** told her I never called to ask about the $350, instead I called to ask about another reward [ I already received the other reward, there was no reason for me to ask about the other one I already got ], but anyhow she said she will call me back in 2,3 days, that was a Tuesday, therefore I'd expect her to call me back by Friday, NO that didn't happen. Then another 2 days later, on a Sunday, she called and said there was an internal mistake, somehow the local branch didn't do certain things that will let me get the promo, so the credit ***** had no clue that I qualify for ****** sounds like a onetime error, right ?! But NO, I remember last few years, I encountered similar situations with their credit card promos, same thing, I got the invitation, opened an credit card, spent the money, met the requirements, then NOTHING happened, I had to call, went to local branch multiple times to get them straight, so I don't think it's a onetime error, rather, it's a systematic TRAP !

  

  Business Response

  Date: 03/27/2025

  Please see the attached response.

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23116161
  
  I am rejecting this response because: Synovus has NOT realized that its business practice is fraudulent, and took no responsibility for it and refuse to compensate customers for the inconvenience and wasted time & effort to help it to correct the mistakes.

  It just shows how deep Synovus is entrenched in the mind set of setting up TRAPS for its customers to spend money on teasing credit cards, and yet it will do everything it could try to HELP customer to forget about the promo and never get it, therefore it can profit.
  
  Sincerely,
  
  Min [ ***** ] Ni

  

  Business Response

  Date: 04/04/2025

  Please see the attached response.

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23116161
  
  I am rejecting this response because: [ Same as before ]

  I am rejecting this response because: Synovus has NOT realized that its business practice is fraudulent, and took no responsibility for it and refuse to compensate customers for the inconvenience and wasted time & effort to help it to correct the mistakes.
  It just shows how deep Synovus is entrenched in the mind set of setting up TRAPS for its customers to spend money on teasing credit cards, and yet it will do everything it could try to HELP customer to forget about the promo and never get it, therefore it can profit.
  
  Sincerely,
  
  Min [ ***** ] Ni

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. SYNOVUS/FIRST PROGREDate:10/19/2023 Acct#****************

  

  Business Response

  Date: 03/04/2025

  Please see attached response. 

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because I recently found an account on my credit report that I do not recognize. I have no recollection of ever opening this account, and its presence is concerning, as it could be impacting my credit. I want to ensure that my credit report only reflects accurate and authorized information.The account in question ************************** - **************** Balance: $154.00 I have attempted to obtain verification, but I have yet to receive any legitimate proof that this account belongs to me. Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I have the right to request proper documentationsuch as an original application or signed agreementconfirming its validity. A generic response stating that the account has been verified without actual evidence is not acceptable.If no valid documentation can be provided, this account must be removed immediately under Section 611(a)(5)(A)(i) of the ****, which mandates the deletion of unverifiable information.This situation has caused me unnecessary stress, and I need a resolution as soon as possible. I expect a thorough review and either concrete proof that this account is mine or its immediate removal from my credit report.

  

  Business Response

  Date: 02/27/2025

  Please see attached response. 

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.SYNOVUSBK/GREENSKY Amount:$8763 Date:3/27/2023 Acct#****************

  

  Business Response

  Date: 02/25/2025

  Please see attached response. 

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this with SYNOVUS ,they did not provide me with the original contract as i requested and I not have a contract with SYNOVUS.

  

  Business Response

  Date: 02/25/2025

  Please see attached response. 

  Customer Answer

  Date: 02/25/2025

  There has been no contact about this problem. This should be taken off my credit report.

  

  Business Response

  Date: 03/10/2025

  Please see attached response. 

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22958089
  
  I am rejecting this response because:
  It should be removed off of my credit history.

  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 03/17/2025

  Please see the attached response.

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to inform you that after recently reviewing a copy of my credit report published by your company, I identified several inaccuracies. The accounts in question are outlined below:SYNVS/FD Account #: **************** Balance: $0.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am requesting copies of all the documents currently in your files that were used to verify the accuracy of these accounts. Please provide these documents as part of your response to this letter.I ask that you refrain from replying with a generic statement that the accounts have been verified. Instead, send me the specific records you have on file that support their verification. If no such documentation exists, I request that the disputed accounts be deleted from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate items on my credit report and sharing this information with third parties negatively impacts both my creditworthiness and my reputation.

  

  Business Response

  Date: 02/06/2025

  Please see attached response. 

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.SYNVS/FD ACCT #: **************** ***. $0.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 01/09/2025

  Please see the attached response.