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Business Profile

Auto Services

Galaxy Global Collision Corp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 21st, I dropped off my car at this establishment and made a specific arrangement with my insurance company to have a check sent for the majority of the repair costs immediately so expedite the repair.I was informed that the car would be ready within a couple of weeks, so I rented a car for two weeks.After I used up the insurance companies rental payments I was subsequently notified that the necessary parts had not been ordered or were unavailable, and the repair would take an additional couple of weeks, particularly due to the holiday season.I have been informed at least twice that my car would be ready for pickup, with the most recent update being earlier this week and was not given a date for pickup that they kept.I was also told that the car would be ready tomorrow, January 16th, 2025, which would have resulted in a repair duration of nearly two months!Upon calling today at 3:00 PM, I was informed that the car would not be ready tomorrow and that it would not be ready until next Friday, January 20th, 2025, due to the fact that it would be just going into paint tomorrow.I have spoken with the manager, *****, the adjuster, *****, and the appraiser, ******, all of whom were absent on Thursday, January 16th, and have not called me directly as they had promised to do so.This organization appears to be employing a bait-and-switch tactic, lacking the necessary expertise to complete the repair.Consequently, I will not be compelled to seek validation from a second organization to ensure that any work performed on this 2020 *** Z4 convertible was done correctly.

Galaxy Global Collision Corp is NOT a BBB Accredited Business.

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