Complaints
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not legit practices
Business Response
Date: 06/21/2025
Please see the attached response.Initial Complaint
Date:05/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We bid on a property through our Realtor and the website clearly placed fake bids to raise the price. It went through several cycles of auctions ending with the same initials each time. On this last round our realtor placed a bid for us and no one else had bid well then I noticed a separate bid with my personal initials and several charges on my credit card. Hubzu placed a fake bid using my information which was used by our realtor to place an additional bet and drive the price up. In addition to this they have not refunded the multiple .50cent charges for placing bids on our credit card after several auction cycles. This site is a fraud and you unable to reach anyone by phone or online chat.Business Response
Date: 06/07/2024
June 7, 2024
Via Better Business Bureau Portal
*************************
********************
RE: Better Business Bureau Case No. 21766988
Dear ****************,
On behalf of Altisource Online Auction, Inc. (AOA), I am providing this response to the above-referenced case (the Complaint) received through the Better Business Bureau (BBB) website on May 28, 2024. AOA manages Hubzu, which is an online real estate marketing and technology platform that allows sellers and listing agents to market properties and manage offers. We appreciate the opportunity to address your concerns and assure you that we have reviewed the matter fully to provide you with a comprehensive response.
Allegations in the Complaint:
You allege that Hubzu placed fake bids to raise the price.
You allege that your credit card has been charged $0.50 multiple times.
Investigation results:
Upon receiving your complaint, we completed a full investigation of your allegations. Our findings indicate that your agent participated in two auctions; however, your offers were not accepted because they did not meet the ******* reserve price. Your allegation regarding fake bids lacks merit. No fake bids were placed on Hubzu to increase the bid amount. It is a normal business practice to protect the identity of each user by masking their user ID. ********************** charges a non-refundable $0.50 credit card verification fee which is mentioned on the bid deposit screen and sent via email to the user explaining the charge. We have verified that the bid deposit hold on your credit card has been released and the only charges on your credit card are the credit card verification fees explained above.
Resolution:
Your request to refund the non-refundable charges on your credit card have been respectfully denied.
Should you or the BBB have any questions or concerns, please contact me directly at the phone number or email listed below.
Respectfully submitted,
*********************** | ******** ***************** Customer Experience Management
*********************************************
P: ************
Altisource
P.O. Box 105460
**********************-5460
www.Altisource.comCustomer Answer
Date: 06/07/2024
Complaint: 21766988
I am rejecting this response because:my credit card which was submitted on my behalf by our realtor was used later on in the auction to place a fake bid. Altisource claims it was a coincidence that the bidder had the same initials however I had a hold placed on my card at the exact day and time. The .************* charges were supposed to be refundable if your bid was not accepted.
Sincerely,
*************************Business Response
Date: 06/14/2024
June 14, 2024
Via Better Business Bureau Portal
*************************
********************
RE: Better Business Bureau Case No. 21766988
Dear ****************,
On behalf of Altisource Online Auction, Inc. (AOA), I am providing this response to the above-referenced rebuttal received through the Better Business Bureau (BBB) website on June 7, 2024.
As previously stated, we have fully investigated your complaint and deny your allegations. The bid deposit hold is released in full when a bid is not accepted but the $0.50 credit card verification fee is non-refundable; however, as a customer service ****************************** has issued a $1.00 refund to you. Regarding your additional allegation, our records indicate that there was another participant with the same initials as you, so your claim that Hubzu placed a fake bid with your name is not correct.
Should you or the BBB have any questions or concerns, please contact me directly at the phone number or email listed below.
Respectfully submitted,
*********************** | ************************* Customer Experience Management
*********************************************
P: ************
Altisource
P.O. Box 105460
**********************-5460
www.Altisource.comInitial Complaint
Date:09/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was logged into the website to place a bid on a property they had listed for auction on 9/13/23. when i clicked the button to place my bid the website kicked me out and i had to log back in but by the time the website let me back in the auction was over. I proceeded to call hubzu.com and they said that the house (which is a foreclosure house) was no longer active on their website and i had to call the owner of the house. the house was owned by a bank so i called the bank that owned the house and they said that that house was never supposed to be for sale or for auction and they never listed it on the hubzu.com website. this website is nothing but frauds trying to steal peoples hard earned money for their benefit. this website needs to have legal action taken on them because they are wrong for doing "business" in that way. BBB needs to deal with these people that are frauds and listing peoples properties illegally and trying to make a profit off of them.Business Response
Date: 09/21/2023
Good afternoon, Were still researching these allegations and Im requesting an extension to submit the response to this complaint.Customer Answer
Date: 09/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:07/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Moved during the month of April 2023 to relocate for work. I was informed today that my house, which I am still paying the mortgage on, was on auction on Zillow.com.Listing site is Hubzu.com. I have never dealt with them, have never been in contact with them, or agreed to any such auction. It is completely fraudulent.Listing is for ********************************************Business Response
Date: 07/27/2023
July 27, 2023
Via Better Business Bureau Portal
***************************
***********************************
*******, ** 46902
*******************
RE: Better Business Bureau Case No. 20347969
Dear **********************,
On behalf of Altisource Online Auction, Inc. (AOA), I would like to acknowledge the above referenced case (the Complaint) received through the Better Business Bureaus (BBB) website on July 20, 2023. AOA owns the Hubzu.com domain name on which the Hubzu platform is hosted. Hubzu is a marketing and technology platform that allows sellers and listing agents to market properties and manage offers. We appreciate the opportunity to respond to your concerns and assure you we have reviewed the matter fully to provide you with a comprehensive response.
Assertions in the Complaint:
You state that your house was being auctioned without authorization and that the listing was fraudulent.
Investigation results:
Upon receiving this complaint, we immediately removed the listing and investigated your claims. Our records indicate that the contract that you signed with the seller contains an authorization to market, which details their intent to sell the property, to include auction. The contracts are generally 30 days with an option for another 14 days, as long as the parties communicate their intent to continue the 14 days. In this case, the contract had expired. We have reviewed our process to ensure issues like this are not repeated.Resolution:
Hubzu has removed this property from the market.
Should you or the BBB have any questions or concerns, please contact me directly at the phone number or email listed below.
Respectfully submitted,
*********************** | ************************* Customer Experience Management
*********************************************
P: ************
Altisource
P.O. Box 105460
*******, ******* 30348-5460
www.Altisource.comCustomer Answer
Date: 07/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:06/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company should be investigated for deceptive business practices as a previous complaint stated. I am a ********** ******************** Broker who has been practicing for 12 years. I bid on a property online on behalf of my husband and myself who are serious buyers. Hubzu charged my credit card $.50 for each registration- at least 8 times, even when they canceled out my bid or refused to accept an offer. When I did finally get acceptance, they didnt put me as an agent on the purchase contract. I was advised to sign the contract and it would be added later, without an accompanying addendum. When I asked for property disclosures i was given very few even though the property has been in post foreclosure for over a year. I was forced to ****** for more information and was not happy with what I found. When I chose to cancel and not proceed with the deal, this company charged my credit card $2500. I disputed it via the link on their website and never heard back. Its been over a month and a half now they have also refused to respond to my credit card provider when I contested the charge. I requested assistance from the company contacts I have, listing agent and contract contact and was told it wasnt their department. I have purchased multiple properties online via Auction.com and Xome.com and have never dealt with issues such as this. Trapping buyers into one-sided contracts is not how real estate is supposed to be done in ********** - or anywhere in *******. I believe there is intentional misrepresentation and concealment and possible fraud- actual or constructive - going on. I would like my $2504 refunded and am happy to speak with any attorneys or other parties who might be interested in pursuing a class action lawsuit against this company.Business Response
Date: 07/12/2023
July 12, 2023
Via Better Business Bureau Portal
***************************
******************************
RE: Better Business Bureau Case No. 20234006
Dear *****************,
On behalf of Altisource Online Auction, Inc. (AOA), I would like to acknowledge the above-referenced complaint (the Complaint) received through the Better Business Bureaus (BBB) website on June 25, 2023. AOA manages Hubzu.com (Hubzu), which is a marketing and technology platform that allows sellers and listing agents to market properties and manage offers. We appreciate the opportunity to respond to your concerns and assure you we have reviewed the matter fully to provide you with a comprehensive response.
Allegations in the Complaint:
You participated in several online auctions on Hubzu and paid $0.50 to register for each auction cycle.
Your last bid to purchase the property was accepted by the seller but you decided not to proceed with the transaction.
Your credit card was charged a bid deposit after you elected not to honor your offer to purchase the property.
Investigation results:
Our investigation shows that you participated in several auction cycles for the same property. Hubzu clearly states in its terms and conditions and Frequently Asked Questions (FAQs),which you accepted when you became a Hubzu user, that bidders are required to pay a non-refundable verification charge of $0.50 for each auction cycle. Hubzu uses this mechanism to verify the participants intent as a serious bidder. Our records indicate that you placed bids in 8 different auction cycles and that you were charged $0.50 each time you participated in a new auction. In addition to being discussed in the FAQs, this $0.50 charge was also disclosed to you on the bidding page before you placed your first bid in each new auction cycle.
With respect to the bid deposit, that process is also described in detail in the Hubzu terms and conditions and FAQs that you accepted as a Hubzu user. Our records show that the seller accepted your last offer to purchase the property, but you decided to back out of the transaction because the property was occupied. The occupancy status of the property was clearly disclosed in the listing, however, as the property was marketed as occupied, and you were well-aware of this fact before placing your first bid to purchase the property. Accordingly, the bid deposit hold on your credit card was converted to a charge when you elected not to proceed with the transaction. Both the bid deposit and the verification fee were charged in accordance with the terms and conditions that you accepted as a Hubzu user.
Our office was informed that you filed a credit card dispute on June 27, 2023. We provided evidence to your bank on June 28, 2023 validating the charges. Our system shows that your bank is currently reviewing the evidence and will respond directly to you once they make their decision.
Resolution:
The complaint was fully investigated and the request to refund the bid deposit and the verification fee has been respectfully denied.
Should you or the BBB have any questions or concerns, please contact me directly at the phone number or email listed below.
Respectfully submitted,
*********************** | ************************** Customer Experience Management
*********************************************
P: ************
Altisource
P.O. Box 105460
*******, ******* 30348-5460
www.Altisource.comCustomer Answer
Date: 07/12/2023
Complaint: 20234006
I am rejecting this response because the sellers withheld material facts about the property. False misrepresentation invalidates the contract. I will accept a $2500 credit charge reversal to resolve to this matter.
Sincerely,
***************************Business Response
Date: 07/17/2023
July 17, 2023
Via Better Business Bureau Portal
***************************
******************************
RE: Better Business Bureau Case No. 20234006
Dear *****************,
On behalf of Altisource Online Auction, Inc. (AOA), I would like to acknowledge the rebuttal received through the Better Business Bureaus (BBB) website on July 12, 2023.
As stated in our previous correspondence, the bid deposit hold on your credit card was converted to a charge when you elected not to proceed with the transaction. Both the bid deposit and the verification fee were charged in accordance with the terms and conditions that you accepted as a Hubzu user.
The complaint was fully investigated and the request to refund the bid deposit and the verification fee has been respectfully denied.
Should you or the BBB have any questions or concerns, please contact me directly at the phone number or email listed below.
Respectfully submitted,
*********************** | ************************* Customer Experience Management
*********************************************
P: ************
Altisource
P.O. Box 105460
*******, ******* 30348-5460
www.Altisource.comInitial Complaint
Date:05/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hubzu.com Chat said they would remove my House Bid reqOnuest number SR93318 and Hubzu never removed the Bid and there still 2 days left in the House Auction is plenty time Hubzu to remove the Bid.I 100% never Purchased anything by Auctions and had difficulty registering and in frustration accidently placed a bid I tried to remove rite away Saturday Knight and contacted Hubzu on Sunday 12:30 PM Hubzu said removing Bid no ProblemBusiness Response
Date: 05/05/2023
May 5, 2023
Via Better Business Bureau Portal
*********************
20521 **********************************************************
********************
RE: Better Business Bureau Case No. 20005975
Dear ******************,
On behalf of Altisource Online Auction, Inc. (AOA), I would like to acknowledge the above referenced case (the Complaint) received through the Better Business Bureaus (BBB) website on May 4, 2022. AOA owns the Hubzu.com domain name on which the Hubzu platform is hosted. Hubzu is a marketing and technology platform that allows sellers and listing agents to market properties and manage offers. We appreciate the opportunity to respond to your concerns and assure you we have reviewed the matter fully to provide you with a comprehensive response.
Assertions in the Complaint:
You state that you accidentally placed an offer on the Hubzu website.
You state that you were informed on Sunday that that your bid offer would be withdrawn.
Investigation results:
Upon receiving this complaint, we realized that this issue was initially received and resolved on Tuesday May 2, 2023.
Resolution:
We sent you an email on May 2, 2023 with an image to show that the bid you placed had been withdrawn.
Should you or the BBB have any questions or concerns, please contact me directly at the phone number or email listed below.
Respectfully submitted,
*********************** | ************************* Customer Experience Management
*********************************************
P: ************
Altisource
P.O. Box 105460
*******, ******* 30348-5460
www.Altisource.com
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