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Business Profile

Collections Agencies

CBV Collections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt for CBV Collections. I do not have a contract with this collection company. Uploading document with zero balance. After all disputes over the years, they keep putting it back onto my credit report once it has been deleted.

    Business Response

    Date: 07/09/2024

    Good Afternoon-

     

    We researched this account, and the original creditor has verified the balance has been paid in full now.  We are requesting it to be removed from your credit report please allow up to 10 business days for this to be reflected.

  • Initial Complaint

    Date:07/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with CVB collection inc I do not have a contract with quality home rental they did not provide me with the original contract like I requested

    Customer Answer

    Date: 07/03/2024

    Hey I want this removed from my credit report 

    Business Response

    Date: 07/08/2024

    This account was placed with us for collections and should be disputed to the original creditor who turned the account over to our office

  • Initial Complaint

    Date:11/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company began reporting to all three credit bureaus in ***** of 2023, I noticed the report when I checked my credit report. I called the company and explained to them that this was not my bill and it needed to come off my credit report. a lady at the company stated that she would call ******* ***** Company to verify that it was my bill. The lady refused to give me her name and stated that I needed to pay my bill. I asked how much the bill was? she stated $304. I stated to her that this was not my bill again. Then I sent a debt validation letter in ********* to the company stating that they were a collection agency and not the original debt holder, and to please send me the original contract that was signed by me, a copy of the payment history, proof of collection authorization and the name and address of the original creditor. The debt is not valid , they did not provide me with proof within the 30 days it is now ********.

    Business Response

    Date: 11/08/2023

    Good afternoon

    Per our records the account was disputed on ****23. We received it through ******* **************** requesting a complete investigation of the account that was done and the dispute was responded to that day through *******. Since that we have spoke with Mr. ******* on ***/23 he stated to the fact the bill was only $90.00 and the added fees are a modem. He stated at that time he would speak with his ** **** and call us back. On ****/23 we spoke again, he was very upset and wanted the bill wrote off the collector tried to explain the notes in account all he stated that the account was his ** **** and not his. We did reverify it was indeed his bill and his charges. We did however negotiate a settlement between him and our client to resolve the outstanding balance the bill is now paid in full and will be removed as soon as the three reporters update the information that was sent.

    thanks

    Jennifer

     

CBV Collections is NOT a BBB Accredited Business.

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