We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

ATVs

Partzilla.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.9

Average of 62 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Robert S

    Date: 07/29/2025

    Excellent service excellent packaging good prices very impressed will use Partzilla again

  • Turner L

    Date: 07/28/2025

    Ordered a bumper for ***** *******, bumper was sent bent. The *** box arrived showing no damage. The paint was not indicative of damage however the bumper was clearly bent. Customer service (Bryan S) offered little to no support, only giving generic responses, refund or replacement. Magically the bumper is on national back order and has no time line of when a replacement would arrive. Poor customer service as there was no real solution presented to an issue that is partzillas fault. Will not use them again.

    Partzilla.com

    Date: 08/02/2025

    Thank you for your feedback. Our agent provided a prepaid return label, along with the option of a refund or replacement. Unfortunately, the backordered status of the replacement item is beyond our control, as it is dependent on the manufacturer’s inventory. We did notify you of this delay and offered a discount if you chose to keep the damaged item as a gesture of goodwill. A full refund is being processed upon the return of the damaged item. We do apologize for the inconvenience. If there is anything else we can assist you with, please do not hesitate to reach out to us directly.

  • Esteban S

    Date: 07/28/2025

    Package arrived in a timely manner. Was the exact fit for my bike. Wished had more item to order for not to say shipping,which was more than the item purchased.

  • Richard M

    Date: 07/26/2025

    I ordered a part for a 19** ****** ********** 4x4 for the headlights and they use the ****** part number and what did I get when I got it two pieces of foam that are way oversized have no idea where they got the idea that this was like the original ****** part I will be falling a complaint with **** but they state that they do not pay for return shipping or the shipping that I had to pay I will never order from the people again and I will never order anything where I have to pay the shipping but the bottom line is the parts not even correct they're scamming people trying to think we'redumb.

    Partzilla.com

    Date: 07/28/2025

    We're sorry to hear about your experience and appreciate the opportunity to clarify the situation.
    The item you ordered was Yamaha part number ***************, which is exactly what was shipped. This part is designed for certain Yamaha models, including the *******, but it is not the correct part for the 19** ****** ********** ***. The correct part number for your specific vehicle would be ***************, which has unfortunately been discontinued by Yamaha and is no longer available.
    Since the order was placed through **** without contacting us for fitment assistance, we fulfilled the order based solely on the part number you selected. In cases like this—where the part ordered does not fit the intended application—we do accept returns, but the buyer is responsible for return shipping.
    We always recommend that customers reach out before purchasing if they are unsure about fitment, especially when dealing with discontinued or model-specific parts. We’re happy to help identify the correct part whenever possible.
    We understand your frustration and are here to assist you in processing a return if you’d like to move forward with that.

  • Marty W

    Date: 07/23/2025

    I received my order. Accurate and correct hardware. Fast shipping. Thank you!

  • william p

    Date: 07/20/2025

    The oem parts needed to keep on riding arrived quickly and securely.

  • Jose Luis T

    Date: 07/16/2025

    Can see a patern.....never ever is their fault. Never an acknowledgement, always someone else's fault.
    My order was my fault , their schedule is my fault , they looking at my email after they shipped was my fault. The last email was just somewhat happens . Never a sincere apology, not for me nor anyone . Just look at all the reviews with problems . Thats what customers mean to them

    Partzilla.com

    Date: 07/23/2025

    Thank you for your feedback. We're sorry to hear about your experience and appreciate the opportunity to clarify the situation.
    Your order was placed online after business hours and paid through ******. Shortly afterward, you emailed us requesting a change to the shipping address. Unfortunately, by the time your message was received, the order had already been processed for shipment. Additionally, ****** requires us to ship to the address provided with the transaction in order to maintain compliance with their seller protection policies.
    While our agent explained this policy and noted that a refund would be issued if the package was returned, a supervisor ultimately processed a full refund as a courtesy, without waiting for the package to be returned.
    We regret that this situation caused frustration and want to assure you that we take customer concerns seriously. Your feedback has been shared with our team, and we’re always working to improve how we communicate and serve our customers.

  • Kristy B

    Date: 07/09/2025

    The diagrams and parts do not match the descriptions. I put on my bike and opened up the exploded diagram for the headlight. It was easy because the part was linked right in the diagram. After waiting almost a week, even with express shipping (there was a holiday), the part isn't even for the right bike, and it is just the wiring. They returned the cost of the part but not the shipping, and did not offer to help me find the right part.

    Partzilla.com

    Date: 07/10/2025

    We have reviewed the interaction with out agents. It appears the incorrect part was ordered without the assistance of one of our parts technicians, due to this, the shipping would not be refunded. The part ordered was for an ATV, not the **** *******. Our agents did provide diagrams to the correct model and parts.

  • David H

    Date: 07/03/2025

    I order all my parts from them. Always have quick service and deliveries.

  • Craig C

    Date: 07/01/2025

    Have ordered atleast 20 items at this point over the last 5 years. The only issue I have ever had is the length of time it can take for out of stock parts to be received from the manufacturer but this typically happens in the off-season and in my opinion is no fault of Partzilla.
    Very happy customer.

Partzilla.com is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.