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Business Profile

Computer Programming

WordPress

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Programming.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $329.25 by Wordpress for a purchase I did not make on September 11, 2025. I did not purchase a Wordpress Business account and I was charged for this service. I filed a ****** dispute and Wordpress is trying to tell me that I have to cancel the dispute for them to be able to refund my money. I spoke with ****** and they confirmed this was false and that if I cancelled the dispute, then Automatic would not be required to resolve the issue. This appears to be a situation that the business is trying to get me to cancel a dispute that would remove their accountability so they would not have to refund me the money they owe me for a charge I did not authorize.

    Business Response

    Date: 09/18/2025

    Dear Customer,

    Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.

    To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:

    1. Your full name.
    2. The transaction date and amount.
    3. The last four digits of the card number used for the transaction.

    This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.

    Once we receive the necessary information, we will promptly review your request and take the appropriate action.

    Thank you for your understanding, and we look forward to resolving this matter for you.

    Best regards,
    Support Team
    **************************

    Customer Answer

    Date: 09/23/2025

     
    Complaint: 23885006

    Good morning, 

    I sent the requested information to ****************** I appreciate your assistance in resolving this matter asap To clarify the situation, I did NOT purchase the WordPress Business plan on September 11, 2025, that purchase was an unauthorized charge made by WordPress.

    Thank you for your time. 

     

    Business Response

    Date: 09/25/2025

    Good morning,
    We have reviewed the details you provided. Please note that our company does not accept ****** as a payment method under any circumstances. All purchases made through our platform are processed exclusively via credit or debit card.
    The transaction you referenced (Transaction ID: ***************** for $329.25 on September 11, 2025) appears to have been processed by ****** and associated with WordPress, not with our business. Because we do not have the capability to charge through ******, we can confirm this purchase was not made with us.
    We recommend that you reach out directly to ****** and WordPress regarding this charge, as they will be able to assist you in resolving the issue and issuing any applicable refund.
    We appreciate your understanding and want to assure you that your account and payment information were not involved in this transaction through our company.

    Customer Answer

    Date: 09/25/2025

     
    Better Business Bureau:

    Please cancel this complaint submission. This does not appear to be the correct Wordpress company that did the unauthorized charge to my account. I would like to cancel this complaint, with my sincerest apologies to this company, and I will re-submit my complaint once I determine which Wordpress company was responsible. 

    Thank you for your time, and once again I apologize for not realizing this was not the correct Wordpress. 


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* Kyle **********

WordPress is NOT a BBB Accredited Business.

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