Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone at WordPress or using the WordPress platform is interfering and changed my trademark from NEARERBEING Transformative Art Prints to all small caps, nearerbeing, with the trademark (r) removed. I did not authorize this change. I noticed this was changed on Monday, March 9, 2026, and continues on Thurday, March 12, 2026 when all my SEO content with my name also disappeared. As I present my case with images uploaded to this complaint, in case need be for future referencing, the trademark name is suppose to be all caps, as it shows in the WordPress dashboard. I never at anytime, changed my trademark to all lower case. This was a unauthorized trademark change. I want to also point out in my dashboard, I am allowing SEO, REMOVEDand other third parties to crawl my content. I had content with my trademark name before. But again, I have no SEO content. It "vanished" around Monday, March 9, 2026 when my trademark name was changed without my consent.

  Business Response

  Date: 03/16/2026

  Dear BBB and Complainant,
  Thank you for bringing this matter to our attention.
  We would like to clarify that REMOVEDis not affiliated with WordPress, REMOVED, Automattic, or the WordPress platform itself. Our company provides custom plugin development services for clients who independently operate their own WordPress websites. We do not host websites, manage WordPress installations, or have access to the administrative dashboards of websites that are not our clients.
  Based on the information provided in this complaint, the issue describedchanges to the trademark formatting, SEO content, or website content within a WordPress dashboardwould occur within the complainants own WordPress website or hosting environment. Unfortunately, REMOVEDdoes not have the ability to access, modify, or interfere with any WordPress site unless we were directly contracted and granted administrative access, which does not appear to be the case here.
  Because of this, the reported changes (such as capitalization adjustments, removal of the symbol, or missing SEO content) would most likely be related to one of the following within the complainants own website environment:
  WordPress theme or plugin settings
  An SEO plugin configuration
  Website caching or formatting rules
  Changes made by a site administrator or user with access
  Hosting-level updates or modifications
  We recommend the complainant contact:
  Their website hosting provider, or
  The WordPress support team or the developer managing their website
  These parties would have the appropriate access and ability to investigate changes inside the WordPress dashboard and the websites content.
  To reiterate, REMOVEDhas no involvement with the complainants website, trademark display, SEO settings, or WordPress dashboard, and we do not have the capability to make changes to external WordPress sites.
  We appreciate the opportunity to clarify this matter and hope this information helps direct the complainant to the appropriate support resources.
  Sincerely,
  Customer Support Team
  REMOVED

• Initial Complaint

  Date:02/03/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a renewal notice for a REMOVEDbusiness plan. I have 2 weeks to cancel this plan before it automatically renews. I am attempting to contact wordpress but I can find NO phone number for assistance ; NO chat help. I am unable to log in- others need to login for service. My email does not work. If i used an old email I don't know what that was.I did have a web page at one time, it is no longer functioning. I shouldn't be billed for something that doesn't work.I have a home computer and I get error messages when bringing up anything REMOVEDit does work on my cell phone though. Weird. I can't connect with anyone at that company to fix that issue either.I just need a phone or email or some other way to get in touch with this company without a login.I did try to 'reset password' and it says an email was generated. I see NO emails in my inbox from wordpress.Just very frustrated. I have less than 2 weeks to get in touch with someone before I am billed $300 for nothing I am using.The domain is/was REMOVEDPlease help or have the company contact me. THANKS!

  Business Response

  Date: 02/05/2026

  Dear Customer,
  
  Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.
  
  To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:
  
  1. Your full name.
  2. The transaction date and amount.
  3. The last four digits of the card number used for the transaction.
  
  This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.
  
  Once we receive the necessary information, we will promptly review your request and take the appropriate action.
  
  Thank you for your understanding, and we look forward to resolving this matter for you.
  
  Best regards,
  Support Team
  REMOVED

  Customer Answer

  Date: 02/08/2026

   
  Complaint: 24479819
  
  I am rejecting this response because:  I AM NOT rejecting this response... I DO NEED to send this message to the company.  The other option would have been an immediate closure of the claim.

  to WordPress:  

  Do NOT renew any Business Plan for REMOVED

  REMOVED

  February 12, 2026 Renew DATE

  $300

  Last 4:  1413

   

  WHY do you have NO way for consumers to connect with any support or help outside of logging in?  This issue should have been resolved in a completely different manner.

  Thanks!

   

   

   

  
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 02/09/2026

  Dear BBB Customer Relations Representative,
  Thank you for the opportunity to provide additional clarification regarding Complaint ID REMOVED.
  After carefully reviewing our records, we can confirm that REMOVEDAnn REMOVEDis not a customer of REMOVED, and we have no account, order, or subscription associated with the name, email, or details provided in the complaint. Additionally, there are no products or services available in our plugin store that cost $300.
  Based on the information shared in the consumers message, it appears that the concern may be related to a different company or platform, possibly WordPress or another service provider, rather than REMOVED.
  We fully understand the consumers frustration and regret any confusion that may have occurred. However, since no purchase or subscription exists within our system, we are unfortunately unable to take any action such as canceling or modifying a plan.
  To help resolve the matter, we respectfully suggest that the consumer contact the correct service provider directly, as they will have access to the billing records associated with the charge.
  We remain willing to cooperate with the BBB and provide any additional documentation if needed to confirm that no transaction was processed through our website.
  Sincerely,
  Customer Support Team
  REMOVED

• Initial Complaint

  Date:09/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $329.25 by Wordpress for a purchase I did not make on September 11, 2025. I did not purchase a Wordpress Business account and I was charged for this service. I filed a REMOVEDdispute and Wordpress is trying to tell me that I have to cancel the dispute for them to be able to refund my money. I spoke with REMOVEDand they confirmed this was false and that if I cancelled the dispute, then Automatic would not be required to resolve the issue. This appears to be a situation that the business is trying to get me to cancel a dispute that would remove their accountability so they would not have to refund me the money they owe me for a charge I did not authorize.

  Business Response

  Date: 09/18/2025

  Dear Customer,
  
  Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.
  
  To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:
  
  1. Your full name.
  2. The transaction date and amount.
  3. The last four digits of the card number used for the transaction.
  
  This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.
  
  Once we receive the necessary information, we will promptly review your request and take the appropriate action.
  
  Thank you for your understanding, and we look forward to resolving this matter for you.
  
  Best regards,
  Support Team
  REMOVED

  Customer Answer

  Date: 09/23/2025

   
  Complaint: 23885006
  
  Good morning, 
  
  I sent the requested information to REMOVEDI appreciate your assistance in resolving this matter asap To clarify the situation, I did NOT purchase the WordPress Business plan on September 11, 2025, that purchase was an unauthorized charge made by WordPress.
  
  Thank you for your time. 
  
   
  
  

  Business Response

  Date: 09/25/2025

  Good morning,
  We have reviewed the details you provided. Please note that our company does not accept REMOVEDas a payment method under any circumstances. All purchases made through our platform are processed exclusively via credit or debit card.
  The transaction you referenced (Transaction ID: REMOVEDfor $329.25 on September 11, 2025) appears to have been processed by REMOVEDand associated with WordPress, not with our business. Because we do not have the capability to charge through REMOVED, we can confirm this purchase was not made with us.
  We recommend that you reach out directly to REMOVEDand WordPress regarding this charge, as they will be able to assist you in resolving the issue and issuing any applicable refund.
  We appreciate your understanding and want to assure you that your account and payment information were not involved in this transaction through our company.

  Customer Answer

  Date: 09/25/2025

   
  Better Business Bureau:
  
  

  Please cancel this complaint submission. This does not appear to be the correct Wordpress company that did the unauthorized charge to my account. I would like to cancel this complaint, with my sincerest apologies to this company, and I will re-submit my complaint once I determine which Wordpress company was responsible. 
  

  Thank you for your time, and once again I apologize for not realizing this was not the correct Wordpress. 

  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVEDKyle REMOVED