Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10th, I filed a claim with Nationwide to inspect the siding due to a leak in the ceiling. Nationwide partnered with Sedwig for an appraisal, and ****** sent Archer Restoration to assess the damage.Archer Restoration arrived on the evening of May 10th. They removed my dining table, cut a hole in my ceiling, and used a machine to dry the ceiling. They placed the machine on my rug and used a trash bag instead of a drip pan to catch the water, which made me nervous. I provided them with another bag. They also hooked a machine hose to my sink to dry up the excess water.On May 11th, they returned and cut an even larger hole in the ceiling. One of the workers, named Gio, called me to the kitchen to assess the moisture source. I noticed water under my feet and insisted that they remove their machine and address the water on the floor. *** initially ignored the issue, but after contacting Nationwide and my husband, they finally removed the machine and the rug, revealing a stain from the machine on the floor. My husband then checked the moisture levels in the floor, which were 16.7 in the wet area and 19.0 in the dry area. They put down a small heater and a drip tray for the large machine, and brought in a blower. *** completed a material release, accepting responsibility for the water damage and adding details about the floor damage. They removed the damaged rug and left the machines running in my home for two days.On May 13th, they removed the machines. As of May 16, I had not heard from anyone regarding the damage to my floor and rug. When I contacted Archer Restoration, they claimed that it was not their fault despite signing the form with my husband. They suggested I include the issue in claim as they were assisting Nationwide, but refused to take responsibility for the rug's destruction.If Archer Restoration had used its tools properly, my floor would not have been damaged, I would still have rug. My home is in worse condition since their assessment.

• Initial Complaint

  Date:04/24/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired archer restoration Jan 22 Their mitigation crew did a fairly good job, but unfortunately, they told me things that didnt come true. They stacked all my belongings in a bedroom on my second floor. When it came time to put things back the tried to up charge me ****** to do it. I was told by the project manager and the original crew that there would not be any charge. I posted a negative review and quickly got a call to please remove it and they would send people out at no charge. I did do it. Then there was one area that was not complete and they wanted to bill me and my insurance company an additional ******* to get it done. They thought my insurance company denied it and then wanted to credit my account approximately ******* and not finish the work. Again I complained that this was not right. I was very upset again after being told that a cleaning crew would be sent in as well. They again refused. I offer them a compromise and would accept $100 credit and close my account.I received the phone call from the owner who threatened me and told me that the sheriffs department would be reaching out to me that he filed a complaint accusing me of extortion. he was absolutely nasty rude and then threatened me that he was contacting his attorney.Evidently, none of which was true, Ive been received notification from the project manager, that they would accept my offers and close the account.The Balance of the job that wasnt complete that they wanted to charge approximately $3500 for I got for $460.If truth is to be known, they tried to extort money from me and the insurance company.BEWARE of the company and its owner.