Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Security Systems Consultants

Bay Security

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bay Security supplied and installed a home security camera system, it has had problems since installation and can't get contractor to call back, E Mail, or respnd to fix problems.

    Business Response

    Date: 07/30/2025

    I completed this camera job on 3/13/2024 and was paid on 4/01/2024 there was only a 90 day warranty. The house was previously wire by another contractor and I supplied camera's only for this job.  This house has had previous problems with another contractor that also installed a camera system.  We cannot warranty due to weather conditions on the house nor can we warranty on the wiring by a previous contractors.  I have gone out previously last year due to a lighting strike and power cycled the system and he was satisfied with the cameras. Larry was a friend and a neighbor with my parents. I gave him a discount because who he was and he wired our house in 2009.  I have never had any complaints with the State, County or City.  I can refer him to ****** Communications who previously installed the system. They are the ones that wired for the camera system, we only provided the camera's that were installed on March 13, 2024. It is my understand that only 1 camera is not working out of all the cameras.

    Customer Answer

    Date: 07/31/2025



    Complaint: 23651049



    I am rejecting this response because: First, I never had a problem with my previous camera system as stated by Bay Security.  No where on invoice provided a stated 90 day warranty.  I never had a lightning strike as stated but have had numerous problems since the new system was installed. Todd has been some what responsive but taking weeks to respond. This latest problem,  I have sent multiple messages to Bay Security with NO RESPONCE AT ALL. I just want my camera working  and was never asking for a freeby. This whole thing is POOR  response and management of a business. I was an Electrical Contractor in  Florida for 26 years and never treated a Paying customer like this. I just want my camera working, blaming it on previous wiring is bull. 



    Sincerely,



    Larry *********

    Business Response

    Date: 08/05/2025

    Larry when you called in May I explained to you my mother had just passed away. With no consideration after explaining to you that I would have to get back to you. The phone calls and texting was constant with verbal words. I will not respond to messages left like that.  You had no problems with the camera system after I installed it.  I only installed the camera's and I did not wire your house.  Walt Young can testify that everything was fine when the job was complete. I did go back the one time after a lighting strike and reset the power.    ****** Communications wired your house and installed the first camera system.  My questions is if you had NO PROBLEMS why did you contact me wanting me to replace the camera's. The system was installed March 13, 2024 it is over a year old.   It is not under warranty please contact ****** Communications or another company.    

    To respond to us about owning a Business for 26 years. You sent an alcoholic employee (Mark *********) to wire our house were we found flask in the walls and had video of him drinking on the job.  Recently ******* ******** Electric was here on July 30, 2025 were ********* electrician was shocked by the wiring from your company.  You  wired our garage/mother-in-laws quarters in 2008-2009.  Your employee took a wire from a 220v that was going to our well and used that 1 lead off to do the lights. Their employee said, "that was not code."  I did let ******* Reynold's employee know your name and that your company was responsible. 

    I wish you all the best.

    Sincerely,

    **** ******

    Customer Answer

    Date: 08/06/2025

    Todd

        I spoke with you in May, about you wonderful mom passing away on the 8th and gave you my condolences. You said you'd get back with me.  I later sent you a text about the camera,  no response.  I then sent you messages, " with words", that's how people communicate with no foul language on the Camera issue on JULY 11, 13, 14, 16, 17. 18, 23 and 24, with no response. I then contacted the BBB. I have spoke with other companies who say they never heard of this Camera system and not compatible with theirs. As far as to try to slander ESC. You have a green sticker on your addition, which was inspected after wiring years ago. I have been retired for17 years. Saying you have something on camera, at least YOURS work ! Why did you not ever say anything ? All a crock. I'm not asking for anything free. I've always offered you CASH as you know. The problem is not the wiring. 

    Business Response

    Date: 08/06/2025

    Larry,

    The job was completed on March 13, 2024. The equipment was purchased through our Vendor ADI and I continue you use with every Commercial Customer I have. They have no problems with their system and no complaints.  I had referenced you back to the original Contractor that installed your camera system and wired your house ****** Communication.  I gave you a paid receipt where you paid cash and was reported to the IRS.  

    Best Regards,

    **** ******

    Customer Answer

    Date: 08/07/2025



    Complaint: 23651049



    I am rejecting this response because:



    Sincerely, I could care less about IRS or reporting, ****** Comm. has stated their cameras will not work with Your provided system. You order me a camera,  I'll pay for it, and have it installed. 



    Larry *********

    Business Response

    Date: 08/28/2025

    I notified Larry ********* by text on 8/22/2025 that I will be sending him a free camera at no charge. Please attached this response on our profile. Thank you, **** ******

Bay Security is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.