Business ProfileforCouture Med Spa

I have been a customer of ********************** since 1/2023. There is a monthly fee of $200 in return for selecting 8 of the services they provide every month. In July of 2023 my family and I saw our world upended when several close family members unexpectedly died over the next few months, including my mother and a "sibling", sending shock waves through our entire lives- from the kids' school (I have 4) to our business in which I am solely responsible. I found myself unable to get to CMS for services due to "real life" taking priority. Although it killed me to watch $200 fly out the window as I was not getting services, I realized I had agreed to 12 months, but ofc did not wish to extend the contract beyond that. This membership was a gift from my husband for Christmas/15 year anniversary. On 12/06/23 I informed the office that I did not wish to continue with my service contract past the 12 month period I agreed to (the contract was due to expire 1/2024), specifically because I hadn't been able to get the services I had been paying for for at least a couple of months. I was told I had until 1/14 to come in and use the "rest of my services". I was hoping to get in again, but that just didn't happen, and I paid out the twelve months without receiving any further services.Because I was told I needed to use remaining services by 1/14/24, I decided to call on 1/12/24 and "make sure" the office did not extend my contract. I called at 9:25 in the morning, but there was no answer and I left a message with the office stating I was calling to verify my contract would not be renewed, and asked for someone to call back and let me know.On 1/16/24 I see an automatic draft from CMS for an extension of the contract. I called the office manager, *****, on 1/17/24 expecting that this was a simple "oversight" and a refund would be issued. I was told it was office "policy" that I drive in to cancel in person, or send a certified letter from the post office to cancel. I asked if I could email or fax because I am an hour away, I was told no, I would continue to be charged until I came in or went to the post office send a certified letter. I am in healthcare and this practice is unethical to say the least. Legally I am required to respond to communications and written communications such as email and fax are legally valid. It is a simple case of signing you up easily, yet making someone jump through hoops to cancel a service that isn't being provided...and charging anyway.