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Find a Location

Premier Pools & Spas Treasure Coast has 1 locations, listed below.

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    Business ProfileforPremier Pools & Spas Treasure Coast

    Pool Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    127 W Fairbanks Ave Suite 447, Winter Park, FL 32789-4326
    BBB File Opened:
    10/28/2020
    Years in Business:
    5
    Business Started:
    4/2/2019
    Business Started Locally:
    4/2/2019
    Business Incorporated:
    4/2/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Poolscapes Florida, Inc.
    Business Management
    • Andrea Szafran, President
    Contact Information

    Principal

    • Matthew Szafran, President

    Customer Contact

    • Andrea Brannon, Vice President
    • Matthew Szafran, President
    • Andrea Szafran, President
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/11/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    In January of 2021 we signed a contract for a pool build with Pinnacle pools of treasure coast (before Premier pools and spas of treasure coast). We had to change options last minute because they waited months to tell us they were sold out so had to scramble to find options that we liked so they can continue build. Their tile work was horrible , took forever to fix again and that was horrible as well. I've spoken to Matt R***, the owner and he just blaims us for everything. He then sends us Steve who is just as bad as Matt. Steve lies and says he'll be here next day, days go by and he'll never come until we send a mean email. After many issues with bad tile workmanship, bad deck placement that we have yet to correct now we are also having issues with our salt cell.....they filled our pool early April and didn't come back until August to add chemicals. We brushed and shocked our pool many times to get rid of the algae it kept getting until it got too serious and we sent a nasty email for them to finally come and add the chemicals. The day Steve added the salt we noticed the filter union was cracked and leaking a ton of water, called Steve and he said it was my Solar panel company, thats not true because the solar panels were installed in April and that started leaking the day Steve came. We have him on camara messing with it. Matt blaims my solar panel company for that and says they also cut they salt cell sensor. That is also not true because I found pictures of before/after the panels were installed and there was no sensor. That same day Matt's team disconnected the pipes from the filter and solar and left my pool off with the pipes exposed to bacteria and 95 degree heat. He wants my solar company to pay for the salt cell and made them come to fix the union. Matt and Steve are both liars and Matt specifically doesnt care about his customers. We gave final payment and still have issues to be corrected and still no final inspection.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gary S

    1 star

    07/03/2023

    We signed a contract with them in March of 2022 and we are still awaiting completion, although we have already paid cash, in full. They damaged my property and when I asked them to fix it per our contract they owner Matt Ross became belligerent, cursing at me, and telling me he’s not going to nickel and dime with me. Mind you the damages were; land clearing machine ran into my new vinyl fence, approximately 30ft of roof soffit collapsing due to running an 80ft run of conduit with no ties-anywhere, broken electrical boxes, land not graded, wrong light installed, amongst other things. The quality of work is terrible and the manager Steve Fortier is never anywhere to be found. When he is he will promise you the moon and then NEVER respond to you. When they finally came to “fix” the soffit the pool guy put a brick in my soffit to weigh it down, intentionally. They have also relieved themselves ON MY HOUSE while working here, not near it, ON IT! To the day I am still awaiting an operational pool and if they try to persuade you by signing a contract with an automatic pool cleaner, don’t fall for it, you will NEVER see it. I tried to warn others on their Facebook page to prevent them from making an extremely costly mistake signing with them, but they blocked me and emailed me that the it won’t help me. Their “F” rating with the BBB is well earned by them. If you have the displeasure of ever speaking with the owner, Matt, he will probably tell you about having to wait for his Range Rover that he paid for my scamming others. YOU HAVE BEEN WARNED! I truly wish I was warned prior as well.

    Local BBB

    BBB Serving Central Florida

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