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Lexus of Winter ParkThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Lexus of Winter Park's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/11/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased my third car a 2018 RX 350 from Lexus of Orlando. There are several issues with the car that I was told would be rectified. Came on a Saturday waited hours nothing was fixed, was informed to come back that Monday for the items to be fixed. On Tuesday I get a call to pick up the car the same way I had left it because upon further diagnosis the costs to fix those items were not what was expected. The blurry back up camera would cost the company around $4K to fix so that I understand I am not even pursuing and will just pay to fix on my own due to just being a preference. As for the side mirror I requested that they refund me what I would have negotiated off the purchase and a spare key or allow them to fix it if I would not have to leave the car for a while at the location. Everytime I am told things will be made right, I hear nothing back. It is frustrating because my family has purchased 11 cars total from them and myself and my husband have purchased 4 cars the last 4 years. When it comes time for the sale all these promises are made and I have all of them in writing but when it comes to fix the problem or just communicate a resulution, no one contacts you back. If need be I will post all the messages where I was promised Lexus of Orlando would fix the problems.Customer Answer
Date: 05/13/2024
Lexus of Orlando has contacted me and my concerns have been resolved. I would like to close complaint.Business Response
Date: 05/14/2024
We have reached out to our guest and agreed on a fair and adequate resolution to her concern. No further action will be taken at this time.Customer Answer
Date: 05/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:05/09/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had agreed to purchasing a vehicle (2021 Porsche Taycan) on Monday May 6th from Lexus of Orlando. The numbers looked good and we agreed on proceeding ahead and I was asked to make an application for credit (30k down finance rest). The sales manager **** told me to provide some information such as passport and drivers license when I submitted the credit application. I was ran 3 credit checks (1 from Lexus, 1 from ****** and 1 from **** of America). As Im also in the middle of a move I was asked to provide a pay/bank statement showing my new address in PA for finalize the transaction. On Wednesday May 8 I received the final statement from the from the bank and I was notified by ******* that the vehicle had been sold to another customer while I was in the middle of my financing application. Not only did the dealer not hold the vehicle (which I was told was a part of their policy when making an agreement) but they sold the vehicle without notifying me that it was still available for sale. I would like the Better Business Bureau to support me in this case with this dealership. I had three checks on my credit that I would like removed.Business Response
Date: 05/24/2024
************** was interested in the afore mentioned pre-owed vehicle and at his request we made several attempts to get the required financing needed to purchase this vehicle. There were several challenges with requested documentation that the financial institutions required. Due to this, the vehicle was not removed from our sales inventory and was still open to purchase. Another interested party was able to purchase the vehicle and took delivery. At no point did we imply or advise that this vehicle was removed from our inventory, because there was no guarantee that ************** would be approved. Ultimately, ************** was declined for financial assistance by all three financial institutions.Customer Answer
Date: 05/24/2024
Complaint: 21687794
I am rejecting this response because:It was implied that the vehicle was sold to me pending confirmation of financing application. This is confirmed to me by *** one of the sales directors who told me that when a vehicle purchase is made, the vehicle is removed from the showroom and put in a holding area. **** also confirmed to me that she should Have made me aware that the vehicle was still available for sale After we had made an agreement on the numbers and began the credit application. id like to also outline that we made the deal to purchase the vehicle on Monday and my letters of updated address were completed by Wednesday. This is a two-day waiting period on a vehicle.
Secondly, the requests that were made to the financial institutions were not declined. As I recently changed my address, the finance advisor requested an updated utility bill to prove residency at that address. The reason why the financing didnt go through in the end was not because of a decline, it was because the vehicle was sold before financing could close. Hence, my request to have all three credit checks removed from my credit file.
Sincerely,
*************************Business Response
Date: 05/28/2024
The dealership was authorized to do a credit check because ************** authorized the credit inquiry when he filled out and signed the credit application. No action will be taken by the dealership at this time.
Initial Complaint
Date:04/23/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1. I was sold a car without getting a title. I have called the dealership many times only to have to leave a message with no one ever calling back.. No one returns my calls. I am constantly put off and can NOT get a title to my new car!2. I paid $240.00 for a rear weather cargo mat and a key cover. I was told they would be mailed to me. They were never sent. I called back after I found out they had them ij stock and was told again, they would be mailed to me. I still have not received them.Customer Answer
Date: 04/23/2024
This dealership is Lexus of Orlando on
************************************** *****it is not in Winter Park. The Major Blvd. was listed and it automatically went to Winter park.Customer Answer
Date: 04/24/2024
This complaint should have gone to Lexus of Orlando,.Not Lexus of Winter Park.
The address is *************************************************************************************
When I clicked on Lexus of Orlando on your site , it must have gone to Lexus of Winter Park, not Lexus of Orlando.
Can you please change this.Thank You
Business Response
Date: 04/25/2024
We have contacted the guest and addressed her concerns.Customer Answer
Date: 04/25/2024
I was contacted by Lexus about the title and was told it was mailed to the dmv weeks ago . They said they are re-sending it so we can get the title. She also said they are mailing us a key cover we paid for. I am waiting to see if we do get the title and key cover before I close this out.
Thanks
Customer Answer
Date: 05/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
They sent me the title and the missing key holders.
Sincerely,
*********************************Initial Complaint
Date:04/16/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint against Lexus of Orlando/Winter Park regarding their failure to fulfill their financial obligations and lack of communication with me as a customer.On April 5, 2024, I provided the Finance Manager, *****, with an official letter from Apple ******************** regarding their lien holder release for title *********. This release was subsequently mailed to Lexus of Orlando on April 8, 2024.During a face-to-face meeting with ***** on April 15, 2024, we discussed the importance of confirming whether the accounting department had reviewed the letter provided by Apple FCU. I requested *****'s assistance in following up with the accounting department to ensure prompt action.Despite my efforts to communicate and resolve the issue, I have received no response from ***** or the accounting department regarding the status of the lien holder release letter. I emphasized to ***** that if the accounting department had not reviewed the letter, they could contact ****** directly for confirmation and the date of the removal of Apple FCU as the lienholder on title *********. The FLHSMV website provides this information, offering a straightforward solution to the matter.Furthermore, I am deeply upset to learn that Lexus of Orlando has sold my 2023 Lexus IS350 (VIN: *****************) on April 13, 2024 without providing me with the equity owed amount of $26,804.82. I sold the vehicle to them on March 25, 2024, and expected to have received payment by now. Despite my attempts to contact the Finance Manager via email, I have not received any response or acknowledgment of my inquiries.This lack of communication and failure to fulfill financial obligations is unacceptable and has caused me significant frustration and inconvenience. I expect Lexus of Orlando/Winter Park to address this matter promptly and provide me with the equity owed amount without further delay.Business Response
Date: 04/17/2024
******************** sold his 2023 IS350 to Lexus of Orlando and the documents signed by ******************** included our Purchase Unit Document. This states that equity checks are only issued when the title of the sold vehicle is received by the dealership. Since this vehicle had a lien, this process can take 15 to 30 days, depending on the lienholder. The title was received by our dealership on 4/16/24, the check has been drafted and will be ready for pick up on 4/18/24. We have made attempts to reach the guest to advise.Customer Answer
Date: 04/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have removed all negative reviews about Lexus of Orlando & Lexus of Winter Park from all social media platforms ************ reviews and ***********. I appreciate your assistance with this matter and hope you have a great rest of your day.
Sincerely,*****************************
Initial Complaint
Date:03/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We took the car to the dealer shop to fix a tire pressure sensor and when we came back home the ** stops working , we took the car again to the dealer shop and they told us that was a *********** that affected the ** condenser , therefore they are charging us ***** because they are saying that kind of problems are not covered bu the warranty. The car is a brand new one , 6 month of usage and just ***** miles . We don't even use that much the car and to be honest that car apparently is not a good quality car because at the dealer they are not selling any, If a *********** will affect the car during normal driving , what else we can expect ? It could be a car design problem or the car was even affectted during the second visit to the shop . This is the 3rd time we take the car to the shop. We need the car to be fixed at no cost and after that we need to exchange the car for a better model , we have spent around ***** in 6 month taking in consideration down payment and monthly payments .We are very dissatisfy with the car and the dealer. Apparently they just don't care and definitely is not the quality we expect from Lexus.Business Response
Date: 03/06/2024
******************** brought his vehicle in for an AC concern. The outcome of the inspection determined that the concern was due to physical damage to the condenser causing a leak,which is not covered by the vehicle warranty. As an attempt to assist the guest, the dealership made a request to Lexus Corporate for consideration of possible assistance on the repair. Lexus gathered information and reviewed the request, unfortunately, they declined to provide any assistance. ***** was advised and they reached out to their ************************* to submit a claim. The repair was authorized by *************** to be performed, and the guest is responsible for their deductible once the service is completed. The dealership declines any assistance regarding the cost of the repairs.Customer Answer
Date: 03/06/2024
Complain*: 21375629
I am rejec*ing *his response because: Firs* you are assuming *ha* was a hi* and *ha* caused a ****=mage , however , i* happened af*er we piked up *he car from your shop. Second we jus* saw a leak on *he condenser , *he car don * any physical damage . Third if a li**le objec* can damage a par* *ha* is inside *he engine area , *he car is no* well designed or pro*ec*ed so *ha* should be covered by *he warran*y . Four*h Geico jus* covered par* of *he repair because I need *he car bu* we had *o pay $1,000 . Fif*h *his is Lexus and expensive car and you spend money *o avoid *ha* kind of problems and if during normal ridding or usage *ha* is going *o happen wha* else we can expec* , *hose car should be buil* *o resis* normal wear and *ear . Six , I spoke *o an experienced *echnician and he *old us *ha* wha* Lexus is saying abou* *he damage is almos* impossible *o happen specially because is a Lexus and is suppose *o be a s*rong and durable car . Seven *he didn'* reduced me a ***** of *he job cos*, is *ha* Lexus cus*omer service philosophy ?
more
Sincerely,
*****************************f
Initial Complaint
Date:12/28/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Trying to buy-out a lease from a friend. Lexus of Orlando has been uncooperative. Not providing documentation required by my bank such as payoff balance. Impossible to reach them via phone, everything has to be done in person. Original documents provided were completely wrong. Feeling like they dont want to release the vehicle. Discriminatory, unprofessional and unfair business practices.Business Response
Date: 01/03/2024
****************** was advised of her options to purchase this lease through our dealership. Our company policy regarding any Lease Buy Out is that we will only accept financing with previously established financial institutions. We are a privately owned business and have policies in place that *** not be the same at other dealerships. The benefit of doing her Lease Buy Out with us is that we do not charge a dealership fee where other Lexus Dealers do. ****************** authorized ** to submit financing through **** of America and she was approved. We provided her with financing information and she would let us know if she wanted to proceed.
****************** is not obligated to purchase her lease with our dealership and could complete her Lease Buy Out with any Lexus dealership that accepts the financial institution of her choice. As she requested, I reached out via phone and email to review her options again. I have not received a response from *******************
Initial Complaint
Date:05/22/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I unsuccessfully tried reaching out to anyone in finance last Thursday, Friday, and again this morning May 27th. I was assured after my visit on May 9th that all the processing for our title of our Lexus GX460 was completed on the company's end. I am now opting to document my attempts to communicate with the location.
I have been on the phone with the State for 2 hours multiple times and they have told me that according to their records it is the dealership that has not yet completed their side of the paperwork for our title to be processed. We are waiting to sell this vehicle and every day that passes we are losing money as they already are aware. Both the local DMV and State have now separately confirmed it still sits with the dealership.
The service that we have received has been absolutely unacceptable and unprofessional, even when in the building for the transaction over 2 weeks ago.Customer Answer
Date: 05/25/2023
Yes, please continue to cancel or close this case it has been resolvedInitial Complaint
Date:02/14/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new vehicle from Lexus of Orlando April 2022. I also purchased an additional tire/wheel warranty package. I attempted to file a claim and was informed the tire/wheel warranty package did not cover my tires. Why would the dealership sale or even suggest I purchase a "fully covered, no questions asked warranty" according to the finance person, if it does not even cover my particular car's tires?!?!
Regardless, I called several times to speak to someone about the matter and no one would answer my calls or returned any messages I left. I had to drive to the dealership and wait for over an hour for someone to speak to me. I requested a refund with the dealership, completed the paperwork, and was told it would take 3-4 weeks for the refund to come. This was in December 2022. Now February 2023 I have not received the refund, and no one has returned my calls at the dealership.
I am requesting a full refund since I was deceived and sold a warranty that I cannot even use. If at any point the sales and or finance person would have told me or suggested that the warranty does not cover my tires, I would not have purchased it.Business Response
Date: 02/14/2023
We have processed the refund of the Tire and Wheel Warranty that was purchased. Once the funds are received a disbursement will be issued.
In the interest of customer satisfaction, we will be providing a full refund of the cost of the warranty purchased. However, the refund check must be sent to the lienholder to reduce the principle amount of the loan. We will not be providing the refund directly to the customer.
Customer Answer
Date: 02/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Please tell me when the money will be refunded, since the initial request was in December 2022.
Sincerely,
******* *****Initial Complaint
Date:11/16/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/26/2022,
I checkout my car from Lexus of Winter Park, when I started getting this problem of slight chocking of car Engine. I was all set for a road trip and I was not able to show my car immidiately. All the while I was on the trip I had the problem, and I distinctly noticed it whenever had my car started.
I checked with Lexus of Winter Park, again, and asked for an appointment on 11/9/2022, unfortunately I had to cancel that due to Hurricane Nicole in watch.
On 11/12/2022,
I was trying to start my car when it completely stopped. The Engine lights were on, the regular electronics were ON, but the Engine was not starting. The batteries were definitely at good shape, because the electronics were ON and there were NO sign of batteries on the info-screen. Following that, I had to call GEICO road-side assistance and they came in and tried starting the car by themselve and thats when it got started.
I drove the car to Lexus of Winter Park again, and asked them to see what is the problem, I was up front charged with a diagnostics charge of around $160 with having any accountability of the fact that I just had my car serviced from there, and despite complainting about choking issue that I had. I went ahead with the service and continued with them so that I can get the car fix done first.
On 11/15/2022,
I went to collect my car, when I was informed that my car had to replace the battaries. I was in a state of shock to know that battaries could cause problems on the car to not start. This is something not possible, the car had perfectly working battaries, and when I had the car not getting started, only the engine lights were ON, not the battary light. This looks fishy to me, it is something to do with their service with had got my car to a shape that it stopped turning on, and I am suspect Lexus of Winter Park is fraud in hiding the truth and charging customers unethically. They also are not taking accountability of their service work.Business Response
Date: 01/09/2023
Business Response /* (1000, 5, 2022/11/18) */
*************** brought his vehicle in to our dealership on 11/12/22 for a no start concern. We performed a diagnostic test of the battery which determined that the battery had failed due to a bad cell. The battery was still partially covered under warranty because the battery had recently been replaced in June 2020. The guest had also indicated that a check engine light was displayed, we performed a Health Check, and no codes were stored. The check engine light may have been caused by the battery failure. The guest was only charged for his portion of the pro-rata cost to replace the battery. He was not charged for the diagnostic fee.
Consumer Response /* (3000, 7, 2022/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There were no battery problems in the car to start with, based on what was observed. While the ignition was failing, the lights and electronics were turning on and working perfectly fine. The battery lights in the dash were NOT alerted. I drove the car from my home to Lexus showroom without getting jump started. Only the Car Engine lights were ON.
How are you going to explain this?
Business Response /* (4000, 11, 2022/12/12) */
We performed the recommended repair according to the diagnosis. As previously stated, no other codes were found. If the vehicle check engine light is currently displaying, we will be happy to do a re-inspection at no charge.
Consumer Response /* (4200, 13, 2022/12/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem is that you did NOT "performed the recommended repair according to the diagnosis."
I came to Lexus of Winter Park on 10/26/2022 - regular maintaince servicing - and you have not followed the right procedure to make sure my car is drivable. Why did you not check the battery conditions then? Why I have to come back in less than a month after a regular maintaince servicing with that my car is not starting?
Does this calls anything to the quality of work you are doing?
I called a original Lexus Service center in a close by city and they told me that battery conditions are checked as part of their regular maintaince servicing.
So, I am asking Lexus at Winter Park, directly and respectfully as a consumer, these simple questions:
1. Do you check battery conditions at regular maintaince servicing? If not why?
2. Do you take any guarantee of your serving work? A car goes out of your service center paying full servicing cost, and breaks down soon after that, do you provide any assistance or not - without charging additional to see what went wrong?
3. Does in Lexus cars - engine lights turn ON - when battery goes bad - while battery lights show nothing? And electronics and lights all work perfectly as usual - yet battery is completely bad that it cannot start the engine?Initial Complaint
Date:09/20/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new 2018 Lexus RX 350 from Lexus of Las Vegas. They and their sister dealership, Lexus of Henderson, have performed all routine maintenance. Earlier this year, I received a notification from Lexus of Las Vegas while performing routine service that my vehicle needed a new water pump. My vehicle had less than 75,000 miles on it. I contacted Lexus corporate and they agreed to cover the cost due to the part failing prematurely. Immediately following the water pump replacement by Lexus of Las Vegas, a slew of mechanical issues ensued. Immediately following the water pump replacement, the car had a major oil leak. Lexus covered the cost of the repair. Immediately following the oil leak, an O2 sensor malfunctioned and needed to be replaced. Lexus covered the cost of the repair. Prior to and immediately following the repair of the O2 sensor, my "check engine", "ICS Malfunction", and "Take your vehicle to the nearest dealership" lights began coming on intermittently. The service director at Lexus of Las Vegas ran a diagnostic and said everything was fine. Nonetheless, these lights have continued to come on intermittently. Just prior to relocating from Florida back to Nevada in 08/22, I began hearing a rattling sound immediately following routine maintenance at Lexus of Las Vegas. Lexus of Henderson identified the issue to be a loose heating plate and assured me the vehicle was safe to drive to Florida. Immediately upon arriving in Florida, I visited Lexus of Orlando. Their mechanics are stating the heating plate is fine but the vehicle needs a new catalytic converter. The service directors at Lexus of Las Vegas, Lexus of Orlando, and the executive admin for Lexus Corporate have each declined assistance in resolving the "current mechanical issue". Lexus of Las Vegas ceased communicating with me regarding the current issue when I left Las Vegas, Lexus of Orlando has stopped communicating with me, and the executive admin is also not responding to my emails.Business Response
Date: 10/27/2022
Business Response /* (1000, 5, 2022/10/03) */
We appreciate your feedback, and it is unfortunate that you have experienced these out of warranty concerns with your vehicle. Lexus of Orlando has provided you the services you requested as well as informed you of your available options for services not covered under warranty. We are always available to assist you with your vehicle needs and hope your experience with our dealership has been a good one.
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