Complaints

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• Initial Complaint

  Date:06/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We employed Archer Crown Property Management from February 2023 through July 2023. It is customary for a property manager to take roughly 10% of the gross reciepts. We received less than half of the total. Even this is hard to verify because his records were so poor. Sorry to wait so long to file but the whole ordeal was so draining, I just wanted to move on. In the end, I had to file to prevent others from being hurt. We paid several thousand dollars for the service despite him failing to deliver. We sought legal resolution.Less than half of the collected rent was remitted. Reports on collected rent were inaccurate, late, or missing. We only got two units leased before we canceled the contract. After cancelling the contract, he filled up the apartment with non-paying tenants. Archer Crown collected the first month's rent before the non-paying tenants moved in and left us with the legal bill to evict the tenant. Archer Crown failed to inform us in a timely fashion which tenants were not paying which made it impossible to evict the non-paying tenants until we were able to end the contract. Finally, we had to threaten to take legal action to end the relationship. We were able to operate the property successfully through self-management after ending the contract so we are certain that the problem was on the other end. He complained about the length of the drive and failed to show up for scheduled meetings with prospective tenants and management. He refused to relinquish the keys until we threatened legal action. He also collected a check that was mistakenly sent to him by one of our tenants and refused to return it. Bad attitude, bad effort, bad results. Also, owner *** made a discriminatory comment, "You need to get white tenants". I told him that "we don't care what people look like so long as they pay". My partners were on the call and backed me up. This guy shouldn't have a realtor's license. I will contact the FAR next.

  Business Response

  Date: 06/12/2024

  I personally have over 40 years of property management and leasing experience. *************************** signed a management and leasing agreement with my company, knowing that our office was an hour from the property. After a few months *************************** and his partners expressed to me a desire to cancel the agreement and hire a local person. The management and leasing agreement signed by ***************************, clearly outlines the cancellation provision on page one, second paragraph. *************************** and his partners refused to follow the cancellation provisions even though I was willing to negotiate. Instead, *************************** and his partners hired legal counsel which in turn forced me to hire legal counsel. Shortly after our legal counsel took over the matter, opposing counsel discontinued communication, which meant the matter was resolved in our favor. 

  From what I understand after this matter was resolved, there was a homicide at the property. 

  Customer Answer

  Date: 06/19/2024

   
  Complaint: 21841162
  
  I am rejecting this response because:

  Archer Crown signed a contract in which they agreed to manage the property. They insisted on being paid for a job they did not do. 

  1. We got 2 tenants for a 25 unit complex that was over half vacant in 10 weeks. This is an unacceptable rate of leasing.Tenants would have left before the place was occupied.

  2. Once we fired him, he gave us over a dozen tenants. Clearly he worked harder for the cancellation fee than he worked to do the job in the first place.

  3. He was completely negligent in not providing financial statements (and the ones that were provided were very late). He did not inform us who was not paying so that we could initiate legal action.

  4. We have self-managed the property successfuly

  5. Despite the fact that he did not do the job, we still complied with our end of the contract.

  6. He failed to address the civil rights accusation, a tacit admission. 

  I dispute the contention that I was unwilling to bagain with him. His incompotence cost me so much that I would have paid him anyting just to go away.

  Sincerely,
  
  ***************************

  Customer Answer

  Date: 06/20/2024

  The business has not made a good faith effort to fix the is***. The business knew that the property was one hour from their office and chose to sign the contract anyway. They promised that they would be willing to do the job. They chose not to honor the contract. Here are some basic ways in which the company failed to live up to their end of the bargain. The company was fired not so that we could "try a local property manager", but rather for rank incompetence. His incompetence required his firing or insolvency. We chose to fire them and have successfully managed the property ever since. 

  1. Financial statements were not provided on time. In the month of July, statements were not provided at all.

  2. The amount of money that should have been collected was larger than what was reported to have been collected. If more was collected than was reported, that amounts theft. If tenants were not paying, we needed to be informed in a timely fashion so that we could evict the nonpaying tenants.

  3. The property manager made discriminatory comments about tenants - a violation of both Florida as well as Federal law.

  4. We were charged for items that were not in our contract.

  5. The property manager missed appointements with tenants costing management money. He missed meetings with management and finally stopped communicating with management at which point we had to resort to legal action

  6. He failed to properly screen tenants which is a basic function of property management. We had to evict all of the tenants he placed. He expected to be paid a management fee for tenants that were no longer at the property.

  7. The business claims that the is*** was "resolved in his favor". Hardly. We can still *** him. This is our last attempt to play nicely.

  8.There are many other things that could be mentioned.

  A good faith effort to resolve the is*** would include at least a financial statement for the month of July as well as an accounting for the missing funds.