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Business Profile

Electrician

Wired UP Electrical Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The solar system has caused my roof to leak I have tried contacting the business for 9 months now with no response to make the proper repairs. At this point my ceiling is ready to collapse into a bedroom and has signs of mold.

    Business Response

    Date: 11/13/2024

    Spoke with Mr. **** today.  Scheduling a day to me the roofing company 

  • Initial Complaint

    Date:08/10/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business has not honored delivering and installing a solar power pool pump that was part of the contract. Continues to push it over to the sale representative, which sales have nothing to do with what was due to be delivered and installed. Has not honored any part of the warranty of the solar panels. Attempted to reached on several occasions and cannot reach anybody at the business.

    Business Response

    Date: 09/08/2024

    We are looking into the contract.  We were under the assumption, the sales *** was going to take care of it

    Customer Answer

    Date: 09/08/2024

    Still need a direct line of communication to the company Wired Up. Should not take 4-5 months to research contracts that should be all filed.  Now the solar panels are no longer working. Confirmed with the manufacturer who advised that I work with WiredUp, the installers. The best resolution would be for WiredUp, since there was a breach to the contract, refund me moneys paid, and  have the roof replaced. 

    Customer Answer

    Date: 09/09/2024

     
    Complaint: 22122517

    I am rejecting this response because:Date Sent: 9/8/2024 7:14:59 PM
    Still need a direct line of communication to the company Wired Up. Should not take 4-5 months to research contracts that should be all filed.  Now the solar panels are no longer working. Confirmed with the manufacturer who advised that I work with WiredUp, the installers. The best resolution would be for WiredUp, since there was a breach to the contract, refund me moneys paid, and  have the roof replaced. 

    Sincerely,

    *******************

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wired Up Electrical Services LLC was installed sometime in 2019. Our electrical bill has gone up from $60.00 from the time the system was installed to over $300.00 the last two months (July and August 2023).

    I have called ************ and *********** and no one answers the phone, and the only phone line you can leave a message on is the other line, all the other voice mail boxes are full. No one returns the call.

    Business Response

    Date: 09/11/2023

    Everyone’s electric bill has gone up.  We’ve had issues with our answering system.  My office staff has moved out of state and we are currently trying to catch up.  We will reach out to them.  

    Business Response

    Date: 09/11/2023

    Not sure who ******* Electric is?  I dont need a solar license to install solar.  Someone will reach out to you this week.  

    Customer Answer

    Date: 09/12/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *********

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Intervert and Solar Panals system at $35,000 .. it worked properly for less than two years. They have been back out to service my panels multiple times over three and they never are fixed. I called Jen and she always promises that it’s going to be fixed and send somebody out and nothing is ever fixed. I don’t know if they are actually even touching my system when they come, but I’m paying them every time they come out and there’s nothing they can do to fix it. My bill is over $500 and I am about Through with this company all together. They are going to court and I will be taking action against this company I highly do not recommend this company. They are terrible with customer service and they do not fulfill their promises to their customer now I’m out about $40,000 plus because of all of the financial extras that have come along with buying the solar panels for seemingly absolutely no reason it was the biggest waste of money, and I wish I would’ve just pay off my student loans instead of trying to save money with my electric because it’s actually costing me more on my electric because the system that they sold me isn’t generating enough to power a lightbulb, I think a potato power more than these panels.

    Business Response

    Date: 09/25/2023

    Nothing is wrong with with her Solar system. Utility company raised the rate up 40%

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wired UP installed solar panels, end of May 2023 they are not working correctly, it shows on the light bill that it is not producing like it should. Therefore, I am still getting big light bills, along with the payment for the panels. I have emailed, called, texted with no response to fix the issue.

    Business Response

    Date: 08/10/2023

    The electical meter wasn’t changed out till June 13th.  It take a full months cycle to see savings.   I have her on the schedule 8/11/23.   At this time we will look over the entire system and varify the system is working properly 

    Customer Answer

    Date: 08/15/2023

    Yes he sent someone out, I was told it should be working correctly now.  That there was wires not connected right.  The next light bill will tell the story.  There are a few other things that need to be taken care of so hopefully it will be handled in a timely manner. 

Wired UP Electrical Service LLC is NOT a BBB Accredited Business.

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