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Business Profile

Tree Services

Classicscape Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 24, classicscapes initiated replacing the sod, landscape, and irrigation for our front lawn.On August 3, I sent a message to ****** notifying him that there were some areas of concern and the grass looked dead.****** said that nothing can be replaced until rain season is over. He states he would replace 14 pieces around the mailbox. There were additional area that did not take but he stated the grass had already rooted. ****** has stated that he would be out on several occasions but has not come and is no longer returning calls or text messages. The below dates represent the the times he was suppose to come to replace the side but did not show:Nov 2 March 26 April 4 May 4 *********** website indicates 100% Guarantee for All of Our Work We guarantee both our work and our plants. If any plants have issues after we install, we will replace them at no charge.

  • Initial Complaint

    Date:06/28/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 6, 2022 I gave Daniel O***** the owner of Classic Scape Corp a check ***** as down payment for driveway pavers. The company that he was suppose to get the pavers did not have the color that I wanted and he could not find another company after several months. I requested that he return the $2,000.00 deposit and he agreed to return the money after not being able to get the color that I wanted. We communicated by cell phone conversation and several text messages which I have copies and each time he said that he would be sending the refund and he never did. My husband ****** reached out to him last week and he promised to drop the check off the next day. Please let me know if you need anything else.

    Customer Answer

    Date: 07/31/2023

    The company did send the refund. Regards 

Classicscape Corp. is NOT a BBB Accredited Business.

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