We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Bytetag

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Bytetag's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bytetag has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Bytetag

      15225 Purple Martin St Winter Garden, FL 34786

    • Bytetag

      15552 Blackbead St Winter Garden, FL 34787-4807

    • Bytetag

      12020 Windstone St Winter Garden, FL 34787-5241

    Customer Complaints Summary

    • 63 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Byte tag doesnt scan. The company claim this is due to Apple hardware/ software and take no responsibility for incompatibility even though they sent me a link to an article written in ******* initial request was for a refund as I couldnt get the tag to work with any device and couldnt take the risk of my dog being lost and someone not being able to retrieve my contact information.

      Business Response

      Date: 03/03/2025

      We're so sorry to hear you're having these issues with scanning your ByteTag Slide! We are now working on an updated version of our ByteTag Slide that has not yet been released. We haven't heard back from you regarding our previous email with troubleshooting options, however we have processed a full refund for your order. Please let us know via email if you'd like to be added to the notification list for the release of our updated ByteTag Slide or if there is anything at all we can help you with in the meantime!

    • Initial Complaint

      Date:06/28/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Beach Silicone Byte Tag for dog on June 19th. I have not received it. I was charged 17 dollars on June 20th. I reached out to customer service multiple times with no reply, my next e-mail will be about demanding a refund.

      Customer Answer

      Date: 07/16/2024

      Close the complaint.

    • Initial Complaint

      Date:06/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a custom bytetag on September 21st 2023 for $28.07. The reason I chose them was because I could put my pets name on the tag with the ** code. This is the sole reason. I did not receive any correspondence for >1 month from them. After about a month, I contacted them and they said they would ship another one to me. I waited another 6 weeks. I contacted them again and they said they no longer make custom tags and offered me a non custom tag. I said no, I would rather just have my money back and I could send them the receipt. I did not receive any response from them. I emailed a week later and asked for an update on the refund. They said they would only give me a generic tag. I responded with I would like 2 tags since I paid $28 and they were on sale for half that price. I again received no response. Every time I email them and ask for a refund or something of equal value for my purchase they just flat out don't respond. I still have received nothing from this company.. I truly just want my money back. Bottom line, this company is dishonest and their customer service is pretty much mon existent. I let everyone I know with a pet know how dirty that company is.

      Business Response

      Date: 07/16/2024

      We have since fully refunded the order that was not able to be fulfilled. A reshipment at no cost was also processed containing other available ByteTags and has been delivered to the customer. 

      Customer Answer

      Date: 07/26/2024

      This has been resolved. The company has reached out to me and dealt with this appropriately. ******, their social media director was great. Thank you for your assistance. 

      Customer Answer

      Date: 07/29/2024

      Date Sent: 7/26/2024 8:08:24 PM
      This has been resolved. The company has reached out to me and dealt with this appropriately. ******, their social media director was great. Thank you for your assistance. 

    • Initial Complaint

      Date:02/26/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to contact company- did so 4 times via email( no phone # available)- no response

      Customer Answer

      Date: 03/25/2024

      previous report on Bytetag has been resolved. ID ******** . company did respond to me eventually. all taken care of. thanks


    • Initial Complaint

      Date:02/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business says they cant ship product due to some glitch in the system. Says it will ship soon. Its been over a month since order #****** was placed. Business wont give date of expected shipment, wont refund despite my asking. They are no longer responding to emails.

    • Initial Complaint

      Date:02/02/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a dog tag from this company on Sunday Jan 28 and it has yet to ship. Ive email them several times and no response I even message on social media and nothing. Ive read that other customers have had this same issue. I just want a refund. I dont care for the product anymore if this is how they treat their customers. Just taking peoples hard earned money.

      Customer Answer

      Date: 02/10/2024

      I did receive my product today Feb 10. I would like to withdraw this complaint 

    • Initial Complaint

      Date:02/01/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 1 bytetag on 1/11. I got am email that it shipped on 1/14. The tracking number is 92001903332000300079727500.The last update states Pre-Shipment Shipping Label ************* Awaiting Item *************, ** ***** January 14, ****, 9:01 am I checked the tracking number dialy and there was no update so I reached out to them on the the 23rd. I got a response from a representative on the 28th stating "our fulfillment software glitched and stopped tracking our inventory. This caused us to continue selling out of stock inventory for a couple of days without realizing it.Unfortunately, it appears that your order was affected by this, so we had to set aside your shipping label to wait for new inventory arrive. It shouldn't be much longer before we have the inventory to ship your order." I replied on the 30th asking when they expect an inventory shipment and have not heard back. I also sent a separate email and not a reply on the 30th asking for a refund as I saw multiple social media posts that the same thing happend months ago and they never received it and that the company is a scam. I did contact them through their site as well requesting a refund. The product had not been shipped as they confirmed but yet I was provided a tracking number. I work for a sales site and you only get a tracking number once a shipping label has been scanned and item picked up.I have not heard back from them nor have I been returned for order ****** for the amount of $15.47 USD.

      Customer Answer

      Date: 02/22/2024

      Hello,

      I wanted to let you all know I heard back from bytetag 3 times all the same message. The apologized and said they were waiting on inventory that week and that they'd send me a free tag. I finally got my order today! Both items included. 

      I know many people had this issue but mine was resolved!

      Thank you for the help!
      ***********************

    • Initial Complaint

      Date:02/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 dog tags on December 4th 2023. They said thier machine broke thay made this, so I was patient only to have them show up January 29th 2024 and were not the quality as advertised. I have tried contacting this company with no response.

    • Initial Complaint

      Date:01/31/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Bytetag when they were having a sale. The order was confirmed and a few weeks later and I received a shipping confirmation. The tracking information says that the tracking number was created but has never been picked up. It has been weeks now with no update. I have reached out via email and on their website and have heard nothing back. At point I just want to refund, I don't even need their product since it seems like this is a common occurrence for the company and I don't want to support them.

    • Initial Complaint

      Date:01/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase 1/16. Was marked "awaiting pickup by ***** on 1/18. It's been stuck in that state since. I've emailed 3 times (email is the only contact method available). No response.

    Bytetag is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.