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Business Profile

Ammunition

Ordnance Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 7/7/25, the order conformation as well as the product listing stated that the product was in stock and had a 3-5 day lead time. After 5 attempts to contact with no response. I recived an email from *** ****** stating that the lead time would now be over 2 weeks and thats with me paying for the shipping. The 2 weeks has now passed with no more information from the company, and the order still has not shipped. Unresponsive and completely unreliable, not something you want in a company that handles explosives.

    Business Response

    Date: 07/28/2025

    Dear BBB, Thank you for the opportunity to respond.

    After thoroughly checking our records, we were unable to locate any order under the name ***** ***** or associated with *********, **. Additionally, we found no orders tied to the email address provided in the complaint.

    However, we do have an order placed on July 7th for a similar amount, shipping to a different town in *********. If this is in fact the correct customer, we would be happy to issue a full refund at any time, no questions asked.

    We did respond to that customers prior inquiries via email, and their replies were polite and understanding. We greatly appreciate that and always strive to communicate transparently with our customers.

    Unfortunately, this year's surge in demand around Memorial Day, Fathers Day, and July 4th significantly impacted our shipping timelines. While the season exceeded our sales expectations, we take full responsibility for the delays and have been working diligently to get caught upwhich we are now nearly able to say we have.

    We understand and respect that customers expect timely delivery, and we regret any inconvenience caused. We are more than willing to resolve any issuewhether through a full refund or by offering complimentary items as a goodwill gesture.

    If this complaint is tied to the July 7th order, we kindly ask the customer to confirm, and we will make things right immediately.

    Sincerely,
    ***

Ordnance Group is NOT a BBB Accredited Business.

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