Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 15, 2024 we paid $2,995.00 to join the bestdealstravelclub as a GOLD member (******************************) which was supposed to give us access to travel deals on vacations with a 10% guaranteed rebate if we found bookings less. We were to get points for our trips that would go toward free vacations. Our reservations were never properly registered so no points. There was a premium service (***) offer we would need to renew yearly but were told we did not need to renew the *** and could still use the regular service for no extra charge as long as we cancelled the *** service prior to 2/14/2025. Now they say we have to pay $149 to renew each year or we lose access to the web site as well! We never would have joined. We have had so many problems, at every turn, it hasn't lived up to anything promised. We fought over a month to get a promised rebate for our Cruise and needed Arrivia's intervention. We have not been able to secure better deals and spent countless hours with emails/calls. When we brought up the 10% reimbursement when we found better deals we were told to book the trip to ** on our own. This was a scam to get our money and there is no visible benefit for this service. We worried through our Greece trip after our experience with a booking in ****** and tried countless times to reach the owner, directly to request a refund and said if we didn't hear back we would go to the BBB. We joined to get travel expertise at a promised discount. The hotel in ******** would've been less expensive if we booked it directly and the hotel in ****** we booked through their site was a construction site, no one there upon arrival. We were told BESTDEALSTRAVELCLUB is bankrupt but they still advertise looking for money. We called the saleswoman who convinced us to sign up initially to discuss it all & she said she no longer works there and the owner cheated her too. We want our money back! There is no way we can recoup what we've spent on this service - it's a sham.

  Customer Answer

  Date: 01/08/2025

  Most of our communications were through voicemails and phone calls but here are some of the interactions we've had.

  Customer Answer

  Date: 01/15/2025

  Check # **** was written out from my ***** checking acct to "UTO/**********************" and cleared on 2/16/2024 in the amount of *******. See attached pictures...thank you

  Customer Answer

  Date: 01/16/2025

  I sent confirmation of payment yesterday- can you please recheck?  Thank you

  Customer Answer

  Date: 01/21/2025

  I am resubmitting the proof of payment as requested - Thank you....**** *********

  Customer Answer

  Date: 01/29/2025

  I am re-adding the receipt proof of payment to Unlimited Travel options/Best Deals Travel .  Please re-open this case as I have no idea why you are saying I didn't submit the information required.  Please call me at ************ if there are any questions whatsoever so I can resolve - Thank you for your attention to this matter. Much appreciated....**** *********

  Customer Answer

  Date: 01/29/2025

  Here are the files again - I had added them as jpeg not jpg but it never gave me an error so I gather that was what the problem was.  Thanks...****

• Initial Complaint

  Date:12/04/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/05/2023 ***** **** President ************ Unlimited Travels ******* ****** who sold the package no longer works there We were sold this package with the knowledge of having help with the trips we took travel cruises town houses then additional fee is added for if you cant make the trip ect a guarantee 198 dollars for save the date I had to call ******* ****** Licensor to get information on why we had to pay a registration fee for a free dinners we got which was a little far and there was a processing fee for 14 dollars and 95 cents which the restaurant we used one time and the restaurant had to go thru a process after we had the certificate for off the computer unlimited travel website went down and again we had to call ******* ****** stated he no longer worked for them but he gave me Mr. ***** **** owner to call to find out why website was down It came back up after awhile ************ We planned a trip from June 1 thru June 8th to ********* ******* to ************ with our grandson and called **** ************ ? for customer service help with flight rental car hotel activities gave dates Fly to ************************ Stay 1st thru 8th Go to ************ Ride tour bus train ride different places to site see Ride the train ride to see Grand canyon tour take a private plane ride Come back home home June 8th My husband and I had to make the plans for this trip ourselves which we made ourself we have the receipts to prove it After we made the plans about a week or so between maybe shorter someone called and did not even seem to really know the plans after we called customer service what we wanted Needless to say we have not used any of this gold package except for the one diner which was carry out and i will gladly pay for that which we had to pay a processing fee we did not use the certificate for cruise no discount ********* the sun set reservations **** ************ 2 night hotel stay 108708-19236 VOA members ************ text ************ my husband is a veteran

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter for a presentation on travel benefits with a free cruise for attending it. I attended it at ********* on Nov 3, 2023. *******************, CEO of the company gave a very good presentation saying that he can save lots of money by using their service compared with booking.com, orbitz.com, expedia.com etc. for ************************ etc. The presentation showed the saving numbers which made me to sign up and paid $3000. ****** gave his business card and he tole me that he can help on any travel questions. In couple of weeks, I tried to use the website unlimittedTravelOptions.com for a cruise. It asked me to call an 800 number. It showed the same price as princess.com. I called and gave the cruise details. No one called me back for five days and the cruise price went up. They don't work weekends, evening, holidays. I don't want to miss the deal because it is going up everyday. So I booked it using princess.com. The 800 number people called me after five days and quoted $2000 more. I tried to contact ****** and he never picks up the phone or answer the texts or emails. I sent a very detailed message to him with screenshots. The 800 number people doesn't care and they don't work for ******. They are different company. I tried to book another europe trip with flights. I had the same issue. At the end, I lost around $2000 on both trip because I waited for so many days. Which travel company doesn't work on evenings, weekends, and holidays? The free cruise voucher is useless too. I never able to contact them. Denove changed the web site name as Best Deal Travels during Feb. I asked ****** to refund my money because I am not getting any help or savings from the 800 number. He never responds. He gives false promises and making people to signup. Once he gets the money, he never pickup the phone, or reply texts, emails. I really don't know what to do now. This have to stop. His slides are fake. I want my money back.

• Initial Complaint

  Date:03/20/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Travel Transparency (TT) on 3/9/23 to purchase hotel/travel reservations at reduced prices supposedly less than regular advertised market rates. Starting 2/10/24, I began receiving calls from (TT) representatives, demanding that I pay my annual renewal fee of $299. I talked to ***** on 2/16/2024 and advised him that I plan to pay the fee in March before the 3/9/24 due date. ***** advised me that he would add an additional 3 months to my new renewal term, only if I paid today and in addition, he offered a reduced price of $174.50 and to convert my accumulated account points into cash to make up the price difference to pay $299 in full. I agreed, he charged my credit card $174.50. He asked me if I plan to take a trip soon and I advised him I wanted to go to the Mexican Riviera resort that offered special prices for (TT) members. He failed to send me my paid receipt and had no information on the resort I requested.A few days later (and still in the month of February) I received a call from ****, a (TT) representative. He advised me my annual renewal fees are due and I must pay now. I explained that I already paid ***** just a few days ago. He said my account shows no payments at all. I told him it must be a mistake and to please check again with *****. **** called me back 2 days later to advise that I'm mistaken because he found that I paid $188 to (TT) but that was for a hotel reservation I paid on 2/6/24. I told him yes it was for a hotel stay, not for my annual renewal fees.A few days later I received a call from *****. He advised me that HE made a mistake in processing my $174.50 payment, applying it to someone else's account. I wanted to dispute this charge with my bank and he told me NO!! He's been working on transferring the payment to my account for a month now, with no avail. I talked to ***** today, he said he's trying to fix the mistake. Advised him I disputed the $174.50. I cannot trust TT and I want a refund, please help!

• Initial Complaint

  Date:02/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/7/23, my husband and I attended a presentation. We were promised significantly reduced travel rates. When we tried to use, the prices were the same, higher, or not as advertised on the company site. After researching, we see that the owner changes the name to avoid bad ratings and refuses to issue any amount of refund. We are not asking for processing fees or commission but the product is NOT what was sold. I have pages of evidence where we have tried to communicate with the owner ******************* and been ignored, or promised his personal assistant which never happened.

  Business Response

  Date: 03/20/2024

  ********************************* on November 7th below is a detailed review of the Events that Occured up to 3/20/2024, as i type this response she is currently on a cruise Booked on The Membership Platform

  - Nov 8, 2023: Initial welcome call made to *****; went to voice mail. Voicemail and welcome email sent. 
  
  - Nov 9, 2023: Follow-up call regarding Zoom meeting scheduling. Text message sent; Zoom meeting scheduled for Nov 14th at 7:30 PM EST.
  
  - Nov 11, 2023: Confirmation call made to verify receipt of login credentials.
  
  - Nov 14, 2023 Zoom meeting conducted with *****, who expressed satisfaction with the meeting.

  - Nov 16 to December 6 - Member Logged in to Membership 16 times. Changed Credit Card Infromation and Added additional travelers.
  
  - Nov 17, 2023: Follow-up call made but went to voice mail; email sent via CRM.
  
  - Nov 27, 2023: Follow-up call and text sent regarding any upcoming trips or travel plans.
  
  - Dec 6, 2023: Attempted call to discuss cancellation concerns; no response. Member expressed dissatisfaction with platform prices and lack of contact from Devon.
  
  - Dec 7, 2023: Multiple interactions:
  
     - Call made to discuss cancellation; member did not pick up.
  
     - Text from member requesting callback from *****************.

  Feb 26 - Customer was issued a $1,000 Rebate on the Membership for booking a Cruise

  March 11 - Discrepency on the Wifi, Drink Package and Special Dinning offered on the Website but was not included,  Customer was issued an Additional $415 Cash Rebate for the *********************** *********** opened up a review with the Parent Compnay.

  March 15 - Customer was issued a onboard credit of $1,000 from the Parent compnay and Cruise line for the ********************************** feels that we have done everything possible to ensure the Clients Satisfaction with the Membership.  To date, in addition to discounts on the cruise booked through the Membership the Member has recieved $1,415 dollars in Cach Back Rebates but also recived a $1,000 on Board Credit 

   

  Thanks for the Opportunity to Respond to the Concern.

  
   
  
  
  

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21337700
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** Hello, thanks for reaching out! Everything that he said is true. We are currently on a cruise in which we saved $168 over booking ourselves, and did not have the option to upgrade or change anything. Having said that, outlined below is the nightmare of customer service that we had to go through to make sure we got what we were quoted. Had I not fought for it, we would have gotten on board with NO DRINK PACKAGE OR WIFI. As it stands that is what the $415 covered. We should have also had a drink package valued at $983, and specialty dinning at $180. 
  
  
  So when everything is said and done, outside of the initial $1000, offered to shut me up, all they have done was reimburse what should have been included in the price of the cruise. 
  
  
  They had to call the ** of the cruise line, and could not get it resolved!!!! So why should I continue to pay for membership?
  
  
  ***********************

  Customer Answer

  Date: 03/21/2024

  Hello, thanks for reaching out! Everything that he said is true. We are currently on a cruise in which we saved $168 over booking ourselves, and did not have the option to upgrade or change anything. Having said that, outlined below is the nightmare of customer service that we had to go through to make sure we got what we were quoted. Had I not fought for it, we would have gotten on board with NO DRINK PACKAGE OR WIFI. As it stands that is what the $415 covered. We should have also had a drink package valued at $983, and specialty dinning at $180. 

  
  

  So when everything is said and done, outside of the initial $1000, offered to shut me up, all they have done was reimburse what should have been included in the price of the cruise. 

  
  

  They had to call the ** of the cruise line, and could not get it resolved!!!! So why should I continue to pay for membership?

   

  Tuesday, March 5 after texting *** for update, I receive a call telling me there is nothing they can do. I explanied to him that I have in WRITING where they agreed to pay for drink ,wifi, special dining,etc. and he ask me how much it would cost us, and called back and stated a credit would be sent to us for $420.00. AGAIN, I had to initiate communication, I had to look up what we had to pay, I had to ask them to do the right thing even though we have it in writing! 

  
  

  
  

  
  

  Monday, March 4, ****** I am prepared to fill in the rest of the time and show how the "all inclusive" advertised is just the room and not the all inclusive package and we would not have known until we arrived on resort, PER YOUR AGENT, and how we tried to book a hotel room in Wilmington and the price was in fact higher than the public price. It is time for you to decide how much of this you want made public, or is it best to return the remainder of our money.  Emailed on Monday at 2:00 with no response.

  
  
  

  Friday, March 1, Text message to ***, asking when will we hear something? He called late afternoon, with the offer of a $300 credit on the next trip booked, as if! I told him this is not acceptable, and the only thing he would give me is that he would have to see what he can do. 

  
  

  Thursday, February 29, We had no communication at all.

  
  

  
  

  
  

  Wednesday, February 28, Emails and calls back and forth, was finally told by ***, that the issue is that they will have to cancel the reservation and rebook it. *** stated that he had been on the phone with the ** of NCL, and that office had sent it to the Ships office. 

  
  

  Email from ***** stating that *** and team are working on it, will contact Arrivia and cruise line and be in touch soon.

  
  

  
  

  
  

  Tuesday, February 27, After completing our pre board paperwork and looking at shore excursions, I realized that our reservation did not reflect the sail for free. I sent an email to ***** and ***. 

  
  

  *** called that night, and I explained the issue with the room class, He ask me not to contact ***** in the future, and I let him know that ***** would in fact continue to hear from me because every time I have to contact them it is simply more evidence that the product that he sold is not as was presented! 

  
  

  Monday, February 26, after sending an email to remind *** about the hotel we needed, he called and booked a room at the *** that is more than the posted public price, not by much, but again, at $0 savings for us. 

  
  

  We then spent a good part of the evening doing our pre board paperwork so we could make sure everything was complete and we could book excursions. The first thing I noticed was that only one person was receiving the excursion discount. I also inquired on how much additional Wifi would cost, only to realize that the type of room we have does not qualify for sail for free and we would have been required to pay at a premium for all these things once on the ship. 

  
  

  Saturday, February 24, around 11:15am, I received a call from *** with a cruise offer out of *****. I explained that we wanted to sail out of **************. *** responded that there were not any balcony rooms left, and I responded with, we are good to have an inside room, we do not have to have a balcony. He said great and that he would be back in touch. Through email and text we communicated about a cruise to the Eastern *********, It would sail March *****, from ************** .  He quoted a price of ******* and I ask if that included the drink and wif package, he stated it did, and I ask for it to be IN WRITING, because I do not trust this company to do the right thing....

  
  

  Several hours later, I received in writing that the package was included and we called and gave our credit card information with the understanding that ***** would be reimbursing $1,000 of travel expenses. We were booked on the 8th floor, room 8000 which is an inside room. It took until Monday, late for it to show up on NCL website.

  
  

  
  

  Friday, February 23, I filed a complaint with the BBB regarding the company and name change. This is after ***** had told us that he himself would have someone personally reach out to us and book a trip "to prove the program really works". We once again ask for the return of our money, minus the processing fees and commissions paid to the sales person, who again, is no longer with the company, and stated, he left because of the way ***** does business.

  
  

  Received an email from ***** stating that the website address had changed to www.bestdealstravelclub.com, the email stated that your current logon credentials will work . Nope! Unable to access site, and when you put in forgot password, it goes to a screen that states a new password has been emailed and you never get the email! 

  
  

  February 6, 2024- after notice from the credit card company, I sent a request in writing to cancel the membership, and receive a full refund. I was given in response, the number of times that we tried to log into the account and or called the number for assistance and was told that we were outside of our 3 days, and therefore not eligible for a refund. 

  
  

  
  

  *January 22- VOA cancelled membership 

  *December 15, notice from Aptive- the account has been CLOSED- per our request. Yet, refund denied by *****- see response from the merchant.

  December 13, Letter received from Citibank asking for more information. 

  December 7,  Called at 5:09 pm, to ball back at 6:52pm, call with *****************- ************

  *December 6 Emailed *****- no response

  *December 5 Emailed *****- no response

  *November 29 Text *****

  *November 28 Text *****

  *November 24- ****** to book- text ***** after realizing how badly we had been mislead, based on price for all inclusive and hotel rates for Wilmington. See Attached notes from actual phone call. Website shows $207 for the week, ****** quptes $1250 for the week and when we have to show her on the site where it states all inclusive is NOT included, she comes back with the price of $1815 for the week. When we ask what would happen if we just booked on line, ****** stated the rest would be due at the time of check in. This was for the week of March 2-9, 2024. *****************. Please see also, ******'s notes, which are incorrect! She knew on the call that we were not pleased that we could book the Wilington room for less than she could and were really angry about the all inclusive! We immediately started trying to reach ***** regarding what we felt was FRAUD! 

  
  

  
  

  *November 14- First day we could log into the account. - zoom call

  
  

  *November 13, Email with sign in information received. 

  
  

  November 12, received an email that my registration had been updated and gave me the *** to log in.
  

  
  

  *November 11, an email was received with sign in information. Exactly 24 hours after the recension period was over. In NC it is 3 days. - with sign in and password

  
  

  Tuesday, November 7, 2023, My husband **** and I attended a presentation, entirely for the free cruise and free meal gc. We were presented with what looked like a legit and long term investment for our travel. We were told that hotel rooms were 30-50% published rates, and we could purchase time share weeks for extremely reduced rates, and all inclusives were less than $1,000 for the week. 

  We signed the contract, and went home excited to get our log in info and start planning our trips. We were told to wait for the sign in info.

  
  

  
  

   

   

  
  

  
  

  
  

  --
  

  ***********************

  ******************

  ************ Cell

  
  

  
  

  
  

  
  

• Initial Complaint

  Date:01/16/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 12, 2023 we attended a seminar for this company. It all sounded really good and was explained in such grander that we decided to join. The cost $4495.00. We were supposed to have access to travel advisors and a website to plan and book trips. Every call made by us, to any contact number provided to us, went to the same person, ******** Any attempt we made to get on the website was met with " this website isn't safe." Calling, again, was answered by ***** who assured us that she would forward the problem and someone would contact us. This did not happen. About 2 weeks into this run-around, the decision was made to cancel this membership and get a full refund. Call after call let to nothing but a stonewall. ***** always promised to forward the request and someone would call. In the meantime, I am out of $4495.00 and received nothing for it. In 2 days it will be 30days since the transaction and, I do believe, my ******* to recover my money after that, are nil. I have requested my credit card fraud department to help but, also haven't heard anything back. I do know they will call if they were able to get anywhere. In the meantime, like stated before, on the January 12, **** - my 30 days are up, to which I was told I could get a refund if I decided to do so. I am also sure that this is the reason I cannot reach anybody. This is a fraudulent company, stealing money and I would like your help to, maybe, recover my $4495.00, and place a complaint on file for others not to fall into this trap.

  Business Response

  Date: 02/21/2024

  **************** did experience computer issues, as we tried to work through the issues we offered to book or quote any travel needs.  The concierge team tried to work through the problems ***************** was getting more and more frustrated and refused to continue working through the problems.  ****************** did get 100% of her money back and her Membership was cancelled.  

  Customer Answer

  Date: 02/24/2024

  I have checked with my credit card company and no refund has posted to my account.

  I have NOT received my refund of $4495 

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21131311
  
  I am rejecting this response because:Date Sent: 2/24/2024 11:52:12 AM
  

  I have checked with my credit card company and no refund has posted to my account.

  I have NOT received my refund of $4495 

  
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 02/27/2024

  This is not true.  To date, I have NOT received a refund.  I am still owed the total sum of $4495.00

  Customer Answer

  Date: 03/05/2024

  Unlimitedtraveloptions, owner ******************* has made a 100% refund to my credit card account.   

  Thank you very much for your assistance in this matter. 

  ***********************

  Customer Answer

  Date: 03/05/2024

  Date Sent: 3/5/2024 10:20:42 AM
  

  Unlimitedtraveloptions, owner ******************* has made a 100% refund to my credit card account.   

  Thank you very much for your assistance in this matter. 

  ***********************