Complaints

This profile includes complaints for Daily Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Daily Management, Inc.

  16461 Racquet Club Rd Weston, FL 33326-3131

• 

  Daily Management, Inc.

  1775 Bonaventure Blvd Weston, FL 33326-4039

• 

  Daily Management, Inc.

  1443 South Ocean Blvd. Pompano Beach, FL 33062

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact a manager in the owner services department with Vacation Villages. The last 2 times I called them, I was told that a manager would contact me within 72 hours. It's been much closer to 2 weeks since I originally called them at this point and I haven't heard from anyone about my concerns. This is the type of customer service they want us to remain trapped experiencing. We have been in contact with Vacation Village about the problem since 2020.They have constantly ignored emails and letters ,and now they are ignoring our concerns when we call them. This isn't even the first time we have contacted you about the way they treat us. We have voiced these same issues for nearly 5 years now without any movement. We don't understand why they won't at least communicate with us but we need your help. This problem has gone on for too long in our lives. We don't have the money to waste on the timeshare anymore or to rectify any debts associated with it. We've already told them this several times, but we haven't seen results. So please help us get out of this timeshare. We can't afford it.

  Business Response

  Date: 11/18/2024

  To Whom It May Concern: 

  We are in receipt of this complaint and a team member of the association that Mr. ***** is affiliated with will attempt to contact him this week. 

  Thank you. 

  Business Response

  Date: 12/11/2024

  To Whom It May Concern,

  Please know that attempts have been made to reach Mr. ****** Emails were also sent to ****************************** 

  We will attempt again to reach Mr. ***** via phone and email. 

  Thank you. 

   

   

• Initial Complaint

  Date:10/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2020 I was hospitalized for emergency surgery, and did not have access to my mail box. At no time at all did Daily management contact me regarding my maintenance fees. Instead they turned over my account to a collection agency, where the amount owed was substantially increased. If I knew that I could have cancelled the timeshare due to hardship, I would have done so back in 2020. After being discharged from the hospital I had a ton of bills to pay , including my first payment/taxes on the timeshare, which was over 2k. Without going into too much details, the surgery affected my memory, which I was already struggling with because of a major surgical procedure I had back in 2005. To be honest, my mind was not focused on the timeshare. If only these people would have reached out to me via the telephone, I would not have incurred all those fees on the maintenance fee owed, which they raised without notice. I spoke to the accounting department regarding my payment made through the collection agency, and they at first claimed it was not paid, and that I owed an additional 30 dollars in accrued fees. Well, I don't want to have this type of issue on my credit report, so I paid it. Prior to making the maintenance fee payments, vacation village at ******* locked my account, preventing me from accessing any information on the *** website. Daily management did the same thing. I only hope that no one else get duped by these timeshare companies, especially when the make you a ridiculous offer of $54,000, then go into a back room and come out with an offer of $16,000, but not make it clear that the interest rate is 17%. Vacation Village at the Parkway also did not inform me that the maintenance fees were collected by Daily Management. My question is, why did they not bill me using the credit card information provided to vacation village? The credit card information they used to bill me for my first payment.

  Business Response

  Date: 10/02/2024

  To Whom It May Concern: 

  Please allow for research on the complaint. Will follow up accordingly.

   

  Thank you. 

  Business Response

  Date: 10/09/2024

  To Whom It May Concern:

  This is to follow up with my previous correspondence.

  In my research I found our records indicated that to *. ****** there was an initial invoice for payment sent via U.S. Mail and several reminders sent via email of invoice due and past due. Maintenance fee account is now current where payments were made by *. ******. 

  Thank you. 

   

   

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22369647
  
  I am rejecting this response because: they did not reach out to me.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 10/16/2024

  To Whom It May Concern: 

  
  In response to *. ****** recent rejection of previous response to her claim. Copies of the initial Invoice and follow up reminders sent of her account status will be sent again to Ms. ****** U.S. Mailing address that is indicated on this claim that matches the address that is on her account.

  Thank you. 

   

   

   

  
  

• Initial Complaint

  Date:09/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2, 2024, I received a letter from the Board of Directors stating that contract cancellations are only considered in situations involving dire medical circumstances, requiring the submission of a medical statement for review. However, my situation goes beyond this scope and highlights significant instances of fraudulence and misleading business practices. I was misled, pressured, and ultimately deceived into purchasing a timeshare I could not use. Despite numerous attempts to communicate my concerns with the company, I have received no substantial response or resolution. This lack of engagement from the customer service team has only amplified my frustration and disappointment. When I initially purchased the timeshare, I was enticed by promotional offers and the appealing prospect of affordable getaways at your all-inclusive resorts, as advertised on the radio. However, the reality of owning this timeshare has been starkly different. The fees are overwhelming and continually rising, and the actual use and benefits of the timeshare have been major points of discontent. The fiscal demands imposed by the ********* ownership are neither sustainable nor justifiable for us, especially considering the need to prioritize our family's financial security and well-being, including our young child. Given the significant disparity between the marketed product and the one we have experienced, requesting immediate termination of our contract without penalties or additional fees is reasonable.

  Business Response

  Date: 09/05/2024

   

  Good morning,

  I am responding to clarify our position and the information that has been shared.

  To clarify we have responded several times to your inquiries (most recently, as confirmed by your letter stating you received communication July 2, 2024).

  We have outlined the guidelines utilized for considering a deed back and also the need for us to follow Florida Statutes and be fiscally responsible to all our owners.

  Your account has been and is currently in collections for outstanding balance. We are not able to discuss that with you and you need to deal directly with the collection agency.

  You can contact our office to get that number if needed but the financial process is in their hands. Once resolved a possible deed back MAY be considered, however our guidelines remain the same. Again, you must first satisfy your past due outstanding balance prior to any discussion.

• Initial Complaint

  Date:08/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Were requesting to cancel our timeshare contract and were hoping you can help us get the process started. In the past 17 years, weve only found use in the contract three times. Each time we wanted to vacation, it was more beneficial to book outside of the contract. We even decided to upgrade because we were made to think it would better the situation, but it did not. We looked into the timeshare resale market to try to remove ourselves from the contract, but what we found was that it could take years, if it even sells at all. Weve been loyal customers for almost two decades and have our mortgage paid off completely. We just want to move on without having to pay for maintenance we dont contribute to. Please let us know if you need anything from us. Thank you

  Business Response

  Date: 08/14/2024

  To Whom It May Concern: 

  We will attempt reach out to ****************, via his telephone and email information that he has provided on this complaint. 

  Thank you. 

  Business Response

  Date: 09/04/2024

  To Whom It May Concern: 

  We will again attempt reach out to ****************, via his telephone and email information that he has provided on this complaint. 
  Thank you. 

• Initial Complaint

  Date:08/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon, wed like to request your help with talking to Grandview in hopes that we can reach a mutually beneficial resolution to close our timeshare. We do want to clarify we have attempted to sell our timeshare multiple times, but unfortunately, all of our efforts have been unsuccessful. Our timeshare mortgage is fully paid off; fulfilling our primary obligation under the contract. We havent utilized the timeshare property for the past eight years, so holding on to it makes no sense and doesn't justify the ongoing costs we are incurring. We have spoken to the resort about this but they explained the only way to exit out of our contract is to pay a release fee and to have a hardship that prevents us from continuing with it. Luckily we are healthy and not going through any hardships, but this disqualifies us from closing our account. Were willing to pay the release fee, so wed like some help speaking to them about allowing us to close out our contract as well. Your advice and guidance would be greatly appreciated.

  Business Response

  Date: 08/16/2024

   

  To Whom It May Concern: 

  A representative with your Timeshare Property, will contact you with regards to your request. 

  Thank you. 

   

   

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22094726
  
  I am rejecting this response because: I wish the resort to respond through the BBB only. Please respond here with your options. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/06/2024

  To Whom It May Concern: 

  Follow up: 

  Your **************** has made several attempts to reach you at the phone number you have indicate on your Claim and voice messages were left for a return call. Please provide the best date and time that you are available for a representative to contact you. 

   You can also contact your ******************************* at your convenience. 

  Thank you. 
  

  Business Response

  Date: 09/09/2024

  To Whom It May Concern: 

  3rd Follow up Response. 

  Your Timeshare Home Resort representative has tried to contact you and has left voice messages for a return call. 

  We understand that you have declined to apply for the Hardship Program, which was the only Program in place that supports a deed back.

  At this time there are no deed back programs available. 

  Should you choose to sell your Timeshare Property and need information specific to your contract please contact your ************************************* for assistance. 

  Thank you. 

   

• Initial Complaint

  Date:07/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Daily Management regarding my timeshare agreement with Vacation Village. I am experiencing significant issues that have led to my current inability to maintain the timeshare, despite efforts to address these concerns directly with the company.Upon purchasing the timeshare, I was assured that selling it would be a viable option at any time, which has not proven to be the case. The annual fees associated with the timeshare have increased unexpectedly, a detail that was inadequately disclosed during the sales process. Additionally, the perpetual nature of the contract was not clearly communicated, and it has become a primary reason for my desire to terminate the agreement. Given my retirement on a fixed income and the absence of a timeshare facility near my current residence, continuing with this membership has become financially impractical and burdensome.Due to these circumstances, I am no longer utilizing the timeshare and find myself unable to meet the escalating financial obligations associated with it. Despite my efforts, I have been unsuccessful in negotiating a resolution with Daily Management that would alleviate the financial strain.Therefore, I am requesting a mutual release from all financial obligations related to the timeshare. I regretfully inform you that I will no longer be making payments towards this agreement. I understand the importance of honoring contractual obligations, but given my financial situation, this decision is necessary to avoid further hardship.I hope that you will consider my situation seriously and assist in facilitating a resolution that provides relief from the financial burdens I am facing. I have included my contact information below for your convenience.Thank you for your attention to this matter. I look forward to your prompt response and a resolution that addresses my concerns.

  Business Response

  Date: 07/26/2024

  To Whom It May ********************** am in receipt of this complaint.

  Please note that a voice message was left today at the phone number given by ********************, to return my call and to also provide additional names listed on her timeshare deed, if any.

  Pending return call from ********************.

   

  Thank you. 

   

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first arrived 6/20/24 at The ******* in *****, it didnt seem like the bathroom had been clean. There was dark hair in the toilet, the shower, and the tub. There was also something hard in the tub. The next morning, I spoke with *****, the *** and she had someone clean the bathroom while I was away and she had me email the pictures. For those who are warm sleepers, this is not the place for you. This stay was not a good experience at all. The hotel has a central air system versus individual units in the rooms. I had a lot of trouble getting the ** units to cool the room. I didnt sleep the first 2-3 nights, because it was not getting cool enough and wasnt even really blowing out cold air. After the first night, a work order was placed while I was away for a conference. When I arrived back at the room, there was a paper sign on the thermostat saying that if the air is turned below 69 it will shut off. It said it was set to 69, but temperature in the room said 73 and was getting warmer the longer that I was in the room. I then spoke with *********, the night manager, and she told me that a work order was placed for the new unit and she was refunding my resort fee due to my inconvenience. She told me to speak to the ** later that day. When I returned, I spoke with ***** again and it was an awful experience. She spoke to me unprofessionally in a condescending and patronizing tone. No matter what I said, she attempted to prove me wrong to the point of almost insulting my intelligence. I mentioned the interaction with **** (staff) and she barely let me finish. She continually spoke over me with excuses on how I could be wrong. She moved me to the 11th floor, which was slightly better. The furniture on the 11th floor had a lot of wear and tear with stains on the floor. Upon checkout, I noticed I wasnt refunded the resort fee. I asked about it at check and they said that it was in my chart, but ***** had to approve it. Needless to say, no refund was seen.

  Business Response

  Date: 07/30/2024

  To Whom It May Concern: 

  As a hospitality consideration the Resort fee indicated in the compliant placed by **************** was refunded as agreed upon. 

  Thank you. 

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 21993407
  
  I am rejecting this response because: No refund was ever received and no contact was even attempted in order to get my payment method for refund.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/16/2024

  To Whom It May Concern: 

  I have reached out to the resort to provide a copy of the refund. Once received it will be forwarded to ****************. 

  Thank you. 
  

  Business Response

  Date: 08/19/2024

  To Whom It May Concern: 

  Follow up.

  A copy of the Credit receipt was emailed to ******************** email address *********************************. 

  The credits in the amounts of $44.25 and $5.75 totaling $50.00 for the Resort fee were in fact applied on June 26, 2024, to Mastercard ending #****. 

  **************** will need to check with her credit card banking establishment as it pertains to the credit that was processed.

  Thank you. 

• Initial Complaint

  Date:06/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We, as timeshare owners affiliated with Lifetime Vacation Resorts, are writing to express our disappointment at the lack of response from Lifetime Vacation Resorts regarding our attempts to discuss the dissolution of our timeshare agreement.Our decision to reach out stems from the financial burden and ongoing obligations associated with our timeshare, leading us to conclude that it is in our best interest to terminate our relationship with Lifetime Vacation Resorts. Despite initial promises of unrestricted travel and usage of the timeshare, we have found these assurances to be far from reality. Regrettably, we have never utilized the timeshare and believe it is no longer feasible for us to maintain this ownership.At the time of purchase, I was actively serving in the military, which presented unique challenges with deployments and vacation schedules not aligning with timeshare availability. The flexibility promised to us during the sales pitch proved to be non-existent, further complicating our ability to derive any value from the timeshare investment.Given the circumstances outlined above, we have no intention of continuing with the timeshare arrangement and are earnestly seeking guidance on the necessary steps to terminate our agreement. We are hopeful for an amicable resolution to this matter, but with the company refusing to respond, resolution is non-existent.

  Business Response

  Date: 06/17/2024

   

  Good morning,

   

  I am sorry to hear that they feel they cannot book reservations, however our Resorts have had availability (consistently) through the last several years.

  We responded in August 2023 to a letter outlining our process and also in March 2024. Our process has been consistent with any inquiries wanting to deed back.

  As a reminder their Deed is real property and there are Florida Statutes, Legal Guidelines and Fiduciary responsibilities that we have to all our *****s.

  If further clarification on the process (sent earlier) is required, please feel free to contact our office ************ ***** Services (extension 777).

  *****

  GM/Regional Director

   

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received my invoice that was due to be paid in January until April. When I called in to have the 30 dollar late fee waived, I was told that it is due Jan 1 every year, and I should know that and it's incumbent upon me to pay the bill (even without receiving an invoice). When I asked to speak to a supervisor to get this resolved, I was told it would be at least two weeks before anyone would call me back. I have been with this company for over 15 years, and their service is terrible.

  Business Response

  Date: 04/15/2024

  To Whom It May ************************** style="font-size: 0.875rem;">Please allow for me to research this matter and follow up accordingly. 
  

  Thank you. 
  

• Initial Complaint

  Date:02/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 19th, I completed payment due towards maintenance fees for my Vacation Village Resort. It is February 27th, and am now receiving a notice that an additional $75 are due. In speaking with a representative for Daily Management **** I was advised that a late fee was assessed and communications were made to attempt to collect amount due. The only communications received from Daily Management **** was to notify my payments were scheduled and received. There was no disclosure of late fees assessed if payment was received post a specific time period. When inquiring if the fee could be waived I was advised that it could not. In the approximate seven years of owning my timeshare I have not been late in making any of my payments and due to financial hardship I was unable to pay in full as I have in the past.

  Business Response

  Date: 03/05/2024

  To Whom It May *************************** allow me to research the matter and follow up accordingly with **************. 

   

  Thank you. 

   

  Business Response

  Date: 03/05/2024

  To Whom It May ************************************* was contacted 3/5/2024, regarding the matter and it was resolved amicably. 

   

  Thank you.