Complaints

This profile includes complaints for Daily Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Daily Management, Inc.

  16461 Racquet Club Rd Weston, FL 33326-3131

• 

  Daily Management, Inc.

  1775 Bonaventure Blvd Weston, FL 33326-4039

• 

  Daily Management, Inc.

  1443 South Ocean Blvd. Pompano Beach, FL 33062

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to contact someone at Daily Management for the past six months, and Im shocked at how difficult its been. The email addresses Ive found online either bounce back as undeliverable or go unanswered. I need help with my timeshare at ***********************, and its unacceptable that I cant get a *********** now on a fixed income, and the rising maintenance fees are becoming unmanageable. I dont want my family to inherit my struggles trying to use this timeshare. This situation is causing unnecessary stress, and I need someone to address this immediately.

  Business Response

  Date: 07/17/2025

  We have notified the owner of the timeshare the requirements to deed back the property.  No response as of this date. 

  Business Response

  Date: 07/22/2025

  We have contacted the owner of the ********* and she has agreed to a settlement to deed back her timeshare at Canada House Beach Club. 

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* A ***

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding Daily Management *** of TimeShare contract #*****-090101B-9 with a contract start date of 3/20/2007. The annual maintenance fees are getting too much for me and I have never used the TimeShare and find no use for it. I have contacted Daily Management *** many times in regard to this and wishing to give back the TimeShare but have received no response. I'm a retired military veteran with 90% disability and cannot use this. Please help me.

  Business Response

  Date: 04/23/2025

  To Whom It May Concern, 

  Please allow for research of claim to be made. Follow-up with BBB to come. 

  Thank you. 

   

  Business Response

  Date: 05/02/2025

  To Whom It May Concern, 

  Follow Up:

  Attempts were made to contact Mr. ****** via phone with voice messages left to return call and emails of the same as to date we have not received any response.   

  Thank you. 

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23202852
  
  I am rejecting this response because: It's impossible to call my number because it is on military hold. I'm currently overseas working for the *********************. The best way to reach me is by email. I will also be looking into the Service Members Civil Relief Act in regards to this. 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 05/13/2025

  To Whom It May Concern,

  Additional follow up:

  Please know that there have been several attempts made to contact Mr. ***** via phone and email, but to no avail. 

  Mr. *****, we need to speak with you, in reference to your claim, please contact your ********************************* at Tel ************** or email the ************************************.  

  Thank you.

   

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has no one who can help over the phone and no one has access to transfer you to a supervisor. The individuals who answer the phone also hang up the phone if you point out their error. Wait times are extremely long on their phone line with no help. Documentation which was requested by them was sent and received, however no one on the phone is able to help clarify their requests. They are also requesting I use a previously used name which is no longer legally used on a legal document. They have my marriage certificate which shows the name change and the legal name which is currently being used, yet need me to use a previous name for a current legal document.

  Business Response

  Date: 04/23/2025

  To Whom It May Concern, 

  Please allow for research to be made on the claims and follow up with the appropriate department for follow up with the client.

  Thank you. 

  Business Response

  Date: 04/25/2025

  To Whom It May Concern, 

  Follow up to response dated April 23, 2025. 

  Concerns indicated are being handled with the intended grantee as it pertains to names.

  Thank you. 

• Initial Complaint

  Date:04/05/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am dissatisfaction and frustration with ******************** and the parent company, Daily Managment. My wife(no deceased and I purchased a timeshare from this resort, trusting their promise that we could vacation anywhere we wanted at no extra cost. , We soon discovered that this was not entirely accurate. We were shocked when we were charged additional fees to travel to locations, despite the initially promised flexibility. We felt deceived and began questioning the transparency of their services. Upon raising these concerns with the resort, we were met with dismissive responses and were advised to list share for sale. This advice proved futile as selling a share is impossible. Further aggravating our experience was the issue of maintenance fees. We were assured during our purchase that these fees would remain constant over time. However, contrary to their assurances, we have experienced a annual increase of 3-4% in fees. This inconsistency has disrupted our financial planning and caused undue stress. Our relationship with Village West further deteriorated during a timeshare meeting where we were subjected to high-pressure sales tactics. Despite our clear objections, the representative insisted on converting our timeshare week to points. We were shocked when informed that this change would be implemented regardless of our consent. Furthermore, the point system offered by the resort proved to be a farce. We were allocated only 13 points per week, whereas a minimum of 19 points was required for any meaningful booking. To make matters worse, converting two weeks' worth of points cost us an additional $200 per week, leaving us with a meager 5 points. This scheme effectively traps us into using two weeks of points just to secure a single week of vacation. In light of these experiences, we feel misled, deceived, and entrapped by ********************. We urgently request this company reach out to us and supply us with the cancellation option we more than deserve.

  Business Response

  Date: 04/07/2025

  To Whom It May Concern: 

  Please allow for research on this matter and follow up will be made accordingly. 

  Thank you. 

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23165223
  
  I am rejecting this response because: They will you that there is no way to get out of the time share
  
  Sincerely,
  
  ****** **********

  Business Response

  Date: 04/25/2025

  To Whom It May Concern,

  The request to return said timeshare property was reviewed. A representative has attempted to reach out to *** **********. 

  Thank you. 

  Business Response

  Date: 05/02/2025

  To Whom It May Concern, 

  Follow up:

  Attempts were made to contact Mr. ********** via phone with voice messages left to return call and emails sent of the same but to date we have not received any response. 

  Thank you. 

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23165223
  
  I am rejecting this response because:
  I am writing to express my deep dissatisfaction and frustration with ******************** and the parent company, Daily Managment. My family and I purchased a timeshare from this resort, trusting their promise that we could vacation anywhere we wanted at no extra cost. Regrettably, we soon discovered that this was not entirely accurate. We were shocked when we were charged additional fees to travel to different locations, despite the initially promised flexibility.We felt deceived and began questioning the transparency of all their services.Upon raising these concerns with the resort, we were met with dismissive responses and were advised to list our timeshare for sale. This advice proved futile as selling a timeshare is nearly impossible. Further aggravating our experience was the issue of escalating maintenance fees. We were assured during our purchase that these fees would remain constant over time. However, contrary to their assurances, we have experienced a significant annual increase of 3-4%in these fees. This inconsistency has disrupted our financial planning and caused undue stress. Our relationship with Village West Resorts further deteriorated during a timeshare meeting where we were subjected to high-pressure sales tactics. Despite our clear objections, the representative insisted on converting our timeshare week into points. We were shocked when we were informed that this change would be implemented regardless of our consent.Furthermore, the point system offered by the resort proved to be a farce. We were allocated only 13 points per week, whereas a minimum of 19 points was required for any meaningful booking. To make matters worse, converting two weeks' worth of points cost us an additional $200 per week, leaving us with a meager 5 points. This scheme effectively traps us into using two weeks of points just to secure a single week of vacation. In light of these experiences,we feel misled, deceived, and entrapped by Village West Resorts and Daily Managment.  We urgently request this company reach out to us and supply us with the cancellation option we more than deserve. 
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ************** on March 10, 2025 to see if I could pay partial on my Maintenance, the *** said I had until March 14, 2025 to pay the full amount, and on March 14 a late fee of $30 would be added if I did not pay in full before March 14, 2025. So 2 hours later after speaking with my husband we decided to pay the $143 which was in full, I went online to pay the $143 and a $30 late fee was added within 2 hours of me calling on March 10, 2025, I paid the $143 on March 11, 2025, I called the office to have the late fee removed and when I requested to speak to a manager, I was told a manager could not help me, so I called back and spoke with *******, she put a request in for the supervisor to call (*******) that it would take 24hrs, when I ask for the address she said they do not have an office. I want the late fee of $30 removed from my account. They give horrible service, I have spent at least 2 hrs on the phone trying to get this resolved.

  Business Response

  Date: 03/18/2025

  To Whom It May Concern: 

  Please allow for research of this complaint and follow up will be made accordingly. 

  Thank you. 

• Initial Complaint

  Date:02/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau.I am reaching out to a file a formal complaint against Daily Management due to their deceptive and unethical practices. Over the years, I have consistently attempted to resolve issues with ********* contract, seeking release due to significant financial hardships. Instead of support, I've encountered misleading information and outright refusal to ********* June 2024, the company sent me instructions for applying to a relief program designed to help those in my situation. However the instructions, they informed me the program does not exist. This claim appears to to be false, as I have since uncovered online discussions that confirm the program exists.The thread is located on this website where multiple owners admit the existence of the program http:***************************************************************************************************************************. This not only demonstrates a lack of transparency but also an intentional effort to mislead me.Additionally, I am unable to sell the timeshare due to an outstanding balance, and the burden of escalating fees continue to harm me financially. I've written to the company, including the hardship request letter, which outlines my struggles and inability to maintain the timeshare. Despite this appeal for help, they have failed to provide any viable options for relief, leaving me feeling trapped and desperate.I ask that you investigate this matter and hold Daily Management accountable for their unfair practices. I am simply requesting a way to terminate this contract and gain some financial relief.Thank you for your time and assistance. I am available to provide any further information needed.Sincerely,****** *****

  Business Response

  Date: 02/26/2025

  To Whom It May Concern,

  In my research *. *****, reached out to their timeshare property in 2023 and 2024, with regards to returning their property, they were informed of the Association's Hardship Program and the necessary requirements to prequalify for the Hardship Program.

  Thank you. 

   

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22976746
  
  I am rejecting this response because:

  I have sent a letter and the documents Vacation Village has requested twice since May 2023, and no one has ever gotten back to me. What happened to what I sent in? This is ridiculous and should have been taken care of years ago! 
  
  Sincerely,
  
  ****** B. *****

  Business Response

  Date: 03/18/2025

  To Whom It May Concern,

  
  In my research *. *****, reached out to their timeshare property in 2023 and 2024, with regards to returning their property, they were informed of the Association's Hardship Program and the necessary requirements to prequalify for the Hardship Program.

  A representative will attempt to reach out to *. ***** again to review their account. 

  Thank you. 

• Initial Complaint

  Date:02/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We need help exiting our timeshare contract. Unfortunately, we signed up for a Vacation Village Resorts timeshare in 2011. Since becoming timeshare owners, weve taken far fewer vacations than we were before. This has cost us well over $50,000 since the ordeal began and has taken a significant toll on our finances. We have contacted Vacation Village and the association that holds our maintenance fees, Daily Management. Unfortunately, their responses have not been favorable. They have suggested that we apply to their hardship program, which will require that we pay them $1500 just to be released from the contract and have the deed transferred back to them. There are a few issues with this, however. The first problem is that we dont have any hardship to submit to them. We cant prove that we are in some dire situation. The much bigger issue is that weve already paid a vast amount of money into this timeshare, as mentioned above. Were not interested in spending more money to waste toward a company that has not delivered on their part of the contract in any way. We have had direct contact with the ************** Manager at Daily Management, ****** *****, who mentioned that the association is not obligated to take our timeshare. Aside from the comment being smug, it ignores that both they and Vacation Village have an obligation to ensure we are getting the vacations we paid for. Another major issue for us is that the maintenance fee has grown so much over time. These people have gotten paid much more than this timeshare is actually worth. Its imperative that we get out of this without being drained of more money. We hope that you will step in and help us get a more favorable response. **** and **** ******

  Business Response

  Date: 02/26/2025

  To Whom It May Concern: 

  In my research *. ****** contacted their timeshare property and expressed that they wanted to return their timeshare. They were informed of the Assocation's Hardship Program and the requirements and fees involved. Their account was referred to the appropriate department for review. 

  Thank you. 

   

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding contract ************. I have been having ongoing issues with my maintenance fees for years now. They completely and totally ignore anything. They will not have a civilized conversation with you. They will not listen. They will not send you any information. I have sent certified letters. Ignored. I have filed Better Business Bureau complaints. Ignored. I have filed complaints with the *************************. Ignored. This is so absurd. We should be able to just have an adult conversation and figure this out. They had told me not to pay while they worked on my account because the money would get applied to a balance that was going to be removed. They never told me that balance was removed. All I want to do is settle this matter up and figure it out, but they are being beyond difficult. I am trying to take care of this. As I said, BBB complaints, AG complaints, certified letters, phone calls, etc. No one is helpful. I feel like I have no resort other than to sue them, but I don't want to do that. It shouldn't be hard to put me in touch with someone in an executive position so we can work through this and figure it out. PLEASE HELP ME. How can this company have an A+ rating when they play these games? Florida says to call ********. ******** says to call *******. Let's not forget the multiple marketing calls I've been getting saying my account is "in good standing" and that they have promotions for me. Yet I owe for multiple years because we can't get this taken care of. PLEASE, PLEASE, PLEASE help me!

  Business Response

  Date: 02/26/2025

   

  To Whom It May Concern: 

  Please allow for a review of this complaint and follow-up.   

  Thank you. 

   

   

   

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22956000
  
  I am rejecting this response because:

  All it says is to allow them time to look into the complaint. Im sure what type of response you are wanting from me to that. 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 03/18/2025

  To Whom It May Concern, 

  Per the complaint registered owner made payment in full and the requested adjustments were considered.  Account is now in good standing. 

  Thank you. 

  Customer Answer

  Date: 03/22/2025

   
  Complaint: 22956000
  
  I am rejecting this response because:

  Although this is true, it took literally years of complaining, filing complaints, certified letters, and threatening a lawsuit to resolve the issue.  That is unacceptable  The level of incompetence and lack of promised follow through, lack of response, and general unprofessionalism of this company cannot be allowed.

  I finally get to a person who cared and advocated for resolution which I am thankful for, but that doesnt just make it all okay  

  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:02/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against ******************** due to overwhelming financial hardship and the lack of support from the company in addressing our request for cancellation of our timeshare contract.Our family's financial situation has drastically changed since we acquired the timeshare. My wife has sustained injuries that have left her unable to work, and we are now caring for three minor grandchildren, which has placed additional strain on our finances. Her condition requires ongoing medical care, further complicating our ability to meet the maintenance fees associated with the timeshare.Given these circumstances, we are unable to continue with the financial obligations of the timeshare contract. We kindly request the company's understanding and prompt assistance in facilitating the cancellation process. We are prepared to cooperate fully and understand there may be fees or procedures involved.Thank you for your attention to this matter. We hope that the BBB's involvement will help us reach a resolution swiftly.

  Business Response

  Date: 02/26/2025

  To Whom It May Concern: 

  Please allow for review of this complaint and follow up. 

  Thank you. 

  Business Response

  Date: 02/26/2025

  To Whom It May Concern,

  With review of Mr. ******** contract there is an open active mortgage on his timeshare property. There is a Hardship Program in place for deed back with the association, and requirement is that the mortgage is satisfied. 

  Thank you. 

   

   

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2024 this company turned my account over to collections. They have been very difficult to work with in general, but upon turning my account to collections I paid the amount due in full. On a statement dated 1/13/2024, the company is charging $13.64 for a $30 charge labeled as Late Fee from 2/14/2024. Upon calling and speaking with accounting they state that this is interest fees for the account for the 45 days or so that it was in collections. The interest rate on this must be unethically high to be 45% of the amount billed on that line item for a period of what she said was basically 45 days. In addition, it is my understanding that once a balance is turned over to a collections agency, the original holder of that debt could no longer collect on that debt. It appears I am being double charged. I was not able to escalate my concern and was told to leave my information and ****** the supervisor would call me back within 72 hours. When I called in August of 2024 and requested this call back, no one returned my call. I was told there is no other person to contact. Im more concerned about potential shady and unethical business practices than I am about the <$15 owed.

  Business Response

  Date: 12/23/2024

  To Whom It May Concern: 

  Please allow for research on the claim with the appropriate department and follow up with *** *****. 

  Thank you. 

  Customer Answer

  Date: 01/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****