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Business Profile

Online Cosmetic Sales

Babe Cosmetics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Cosmetic Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a physical reaction to there product. I filed a claim with the company, sent my receipt of purchase, medical treatment information , and requested they have their insurance company contact me. I have had numerous emails back and forth with them, yet they will not open an injury claim or reimburse me for the purchase price.

    Business Response

    Date: 02/08/2023

    Dear customer,

     

    Please provide the correct email address or order number. Unfortunately, there are no orders made under current email address or shipping address. Thanks in advance.

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 16th 2022, I signed up for a free box through Babe Cos. which is a subscription service for cosmetics. You get a box every month and the first box is free. You pay shipping and handling and thats all first month. They offered a special, pay ****x2 you will get two free months plus two free gift per box per month. I signed up, agreed to pay this. All emails will be attached along with evidence of what I am saying. On July 21st, 22 I got notification that my first box was delivered which would have been free but I accepted the **** charge plus shipping x2 for two months of free boxes and I paid **** extra to get two gifts extra per box per the two months I would receive. But I never got the box. I started emailing ******* a rep, said i needed to file complaint w ***** leading me to believe they are based in *****. I felt scammed already. But to get my refund or replacement which anyone in US would know that is not how that works. That the shipper has to file a complaint their business was not with me but with the purchaser of the shipping. And I replied this after reading it several times to finally realizing what they were even saying. For 14 days straight I have emailed this company wanting my money back that I did not want the second free box I did not want the first box anymore. To just return my money because I do not like using companys outside of ********** didnt get the first one! Well they billed me for the second box which should have also been free, and still did not send the first one or free gifts. I am asking this company to refund me for both orders in total of $62.31 for the first two boxes, and two items added to each box(26.33) order #********** and the charge for 2nd box which should have been free also, for(35.98) order #**********. I no longer want their services you have ignored every attempt I have made, stolen money from my account which I did not authorize as it should have been free. As you can see from my attachments no one responds.

    Business Response

    Date: 09/12/2022

    Dear customer,

    Both of your boxes were delivered. Here are the tracking numbers:

    https://track.shiptracker.io/92748902712261543477488930

    https://track.shiptracker.io/92748902712261543477350930

    If you have not received your box, you need to file a police report and send us a copy. Then we will reship the lost order. 

    As for the policy, one customer can receive only one free box but he will need to pay a full price for the second box. You can add 2 mystery items to your first order for additional 10$, 1 or 2 pairs as you like. 

    Please send a copy of the report to our support team as soon as you can.

    Thanks in advance.

Babe Cosmetics is NOT a BBB Accredited Business.

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