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Business Profile

Website Maintenance

Orbixcode

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Website Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed to upgrade my website and hired OrbixCode. My criterior was less the amount charged than the promises made. The deadline I asked for was March 19, 2025 and they committed to finishing the job by then. Evidently, it took much longer because the website, although ready to publish, is still unpublished. **** ******, my contact, is **** Everything is ready for publishing, after tortuous, frustrating and time-consuming exchanges (although they claim to be a company that creates websites, their grasp of my simple requests was under par and it took a long time getting the simplest things done).The website is finally ready to publish (apart from one correction that, clearly, will never be done as **** has disappeared from sight). I don't expect to receive my payment back (paid in full, $200) but I need the website to be published and ready to be viewed. I have already printed business cards with the new website name as well. This is not the first time that **** "disappeared". He is not responding to texts or e-mails. I will have to start from scratch with another company after working with him since February.

Orbixcode is NOT a BBB Accredited Business.

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