Business Profile

Storage Units

Storage Rentals of America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for Storage Rentals of America's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

192 total complaints in the last 3 years.
99 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An automated payment was made after we agreed to a move out date that was paid in full at that point.They refuse a refund for payment that no services or rent was provided.Payment was for $58.00.Their terms and conditions say no refunds for prepayment. This was not a prepayment it was an error that is also covered in their terms and conditions
Business Response
Date: 07/16/2025
Dear Mr. ******************* you for bringing your concerns to our attention.
After a thorough review of your account and payment history, our District Manager has confirmed that the $58.00 payment was received in error, as your move-out had already been processed and no services were rendered for the associated period. Although our standard policy states that prepayments are non-refundable, we recognize that this situation was unique and have submitted a refund request on your behalf.
Our District Manager has attempted to reach you to provide an update on the refund timeline but was unable to make contact. Please be assured that the request has been forwarded to our invoicing department and is currently being processed. We appreciate your patience while we work to complete the refund.
If you have any further questions or need assistance in the meantime, please dont hesitate to reach out.
Sincerely,
The **** Team
Customer Answer
Date: 07/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:07/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My brand new travel trailer was broke in along with about 20 others. They have the footage of the crime but refuse to turn it over to the police. They even said they know who did it. They say it will be destroyed in a few days even though it is evidence of multiple crimes. Then the gate broke and they didnt fix it for a few days with no concern for the security of our property. All I asked for was my prorated money back because I left the facility because of their negligence.
Business Response
Date: 07/10/2025
Ms. ****,
Thank you for taking the time to share your concerns. We are truly sorry to hear about the break-in incident and understand how upsetting this experience must have been. Please know that we take the security of our properties and the well-being of our tenants very seriously.
Our team has been actively working with the local police department regarding this matter. We have identified potential suspects, and, per legal protocol, we are awaiting a subpoena in order to release the surveillance footage as part of the ongoing investigation. We remain committed to cooperating fully with law enforcement to support their efforts in resolving this case.
We understand your request for a prorated refund; however, after review, we will not be issuing a refund at this time. That said, we sincerely sympathize with the impact this situation has had on you and other tenants, and we are taking steps to reinforce security measures at the facility.
If you have any additional questions or need further assistance, please dont hesitate to reach out. We appreciate your understanding as we continue to support the authorities in their investigation.
Sincerely,
The ******************start="1277" data-end="1280">
Customer Answer
Date: 07/13/2025

Complaint: 23567606

I am rejecting this response because:
Herculaneum police department has informed me that **** is giving them the run around on who to contact. SROA also told me that they would be erasing the tape in a few days knowing it has the suspect on this tape. **** has failed to help apprehend the suspects and therefore failed to protect my property by letting the thief go.

Sincerely,

********* ****
Business Response
Date: 07/16/2025
Dear Ms. ***************** you for your continued communication and for bringing your concerns to our attention. Please know that the safety and security of our tenants and their property is a top priority for us.
We understand how frustrating and time-sensitive this matter is. However, in accordance with our company policy and legal guidelines, we are unable to release surveillance footage without a formal subpoena. This policy exists to protect the privacy of all individuals and ensure that all legal requests are handled appropriately.
Our District Manager has been in contact with Assistant Chief ***** to outline the necessary steps for obtaining the footage and has provided all relevant information to support the investigation. Despite multiple outreach attempts, including an unanswered email sent on May 24, 2025, we have not received a response from the department. We remain ready and willing to fully cooperate once the proper legal process is in place.
We are committed to assisting in every way possible within the scope of our policies and sincerely hope the situation is resolved swiftly and that the individual responsible is identified.
Sincerely,
The **** Team
Customer Answer
Date: 07/16/2025

Complaint: 23567606

I am rejecting this response because:
the tape still hasnt been handed over to the *********** police department.

Sincerely,

********* ****
Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9-3-24 i rented the climate control storage at **** and was paying $130 all the way up until December and in January it increased $52 so then my bill was $182. And now in June it increased $73.00 more dollars to $255.00. I understand they stated it could increase but twice in a 4 to 5 month period. When i spoke to the lady at the building she stated it was because there is a high demand on the storage climate controls and they usually do this to push out people. I stated my husband is in prison and I am staying with my daughter there is no way I can move my stuff. I did not feel any resolve on this. Who do I need to speak to on this matter? Cause this is ridiculous, I am barely making end meet cause of this.
Customer Answer
Date: 07/03/2025
Just to give an update on the matter at hand. The District Manager reached out to me and heard my concerns. And as worked with me on the issue. She went well over and beyond to help me. I am greatful for all her help. She has adjusted my rate and took care of my account. I am very happy on this.
Initial Complaint
Date:06/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had ordered a storage unit that was posted as climate controlle and when i went there to look at it out i could not get into where the storage unit was. i called them and they said i had to pay ***** to get in side so i pay ***** to look at the unit; it was not climate controlled; it was out door; bad area not secured very well; so that same day I cancelled it and they waited until the next day and told me i am not getting a refund; this was done on may 29 2025; the unit number was 427c i never used it or placed any thing into it;
Business Response
Date: 07/09/2025
Dear Ms. ***************** you for bringing your concerns to our attention. Were sorry to hear about your experience and appreciate the opportunity to clarify the matter.
Our records show that your payment of $32.62 was reversed on May 29, 2025, at 1:57 PMthe same day the unit was canceled. We have attached a copy of your account ledger which reflects this refund and the associated transaction details for your reference.
If you have any further questions or need additional assistance, please dont hesitate to reach out to our team. Were happy to help clarify anything further.
- The **** Team
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Storage rentals of America is a horrendous business! I started renting from them in 2018 for $90 a month for a non air conditioned unit that wasnt even sealing correctly! Most of my belongings are ruined. Everything is covered in dust and a lot of stuff just fell apart. Not to mention the rat problems! ***** in my stuff. Ive had to throw away half of my stuff! Upon leaving on 6/14/25 they were charging me $229 a month and would not negotiate at all!! Its highway robbery! Now my last payment came out on 6/10/25. They will not refund me anything for only using 4 days of that monthly payment! Also they were taking my monthly payments out earlier every month! So theyre short changing payments and wont negotiate on rate increases! These are the worst people Ive ever done business with!! And I have ran multiple businesses! This type of ethics are unthinkable to me!!
Business Response
Date: 06/26/2025
Mr. *******,
Thank you for bringing your concerns to our attention. Were sorry to hear about your experience and appreciate the opportunity to address your complaint.
Were pleased to confirm that our District Manager spoke with you directly and, as a resolution, your final payment of $229.00 (processed on June 10, 2025) has been fully refunded today. A receipt confirming the refund has also been emailed to you.
We appreciate the time you spent with us and wish you all the best moving forward.
Sincerely,
Storage Rentals of America Team
Customer Answer
Date: 06/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:06/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rent a storage space and have done so for a very long time. I pay a lot of money and this facility lacks good customer service and the facility is filthy for all the money people pay to keep their belongings there. I had an incident of water damage by my space and nothing was done to take care of it. When I spoke to the person at the front desk she said nothing she can do but tell maintenance to check it out. She said she doesnt get paid enough to make sure the facility is well maintained. I get rent increases constantly and I feel like its a rip off!!! Garbage everywhere, rodents all around and its just very unprofessional looking and if I had another choice I wouldnt rent here but its the closest to my location. I just feel like something should be done to keep the facility in a well maintained and safe environment and nothing is being done. The workers all have bad attitudes and dont do great with customer service they need better training for sure!!
Business Response
Date: 06/16/2025
Dear *****,
Thank you for reaching out and sharing your concerns. Were very sorry to hear about your experience, and we truly regret that youve encountered these issues at one of our facilities. Providing a clean, well-maintained, and professionally managed environment is extremely important to us, and we take all customer feedback seriously.
In order to properly investigate your concerns and ensure the appropriate District Manager is able to follow up with you directly, we kindly ask that you provide a bit more information so we can locate your account in our system (we were unable to locate your account with the information provided in the complaint):
- The name on the account
- The email address associated with your account
- The phone number we should have on file
- The location (city and/or address) of the facility where you rent your unit
Once we have this information, well be able to look into this matter further and have someone reach out to you with the next steps.
We appreciate your patience and look forward to resolving this issue promptly.

- The **** Team
Initial Complaint
Date:06/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Damaged to items in storage and the high increases in the rates.
Business Response
Date: 06/16/2025
Dear BBB,
Thank you for bringing this matter to our attention. We are sorry to hear that Ms. **** was dissatisfied with her experience, and we appreciate the opportunity to provide a response.
Ms. **** previously rented two storage units with us. During her tenancy, she filed two separate Tenant Protection Plan (***) claimsone for flood-related damage in unit C10 (Claim INCL-*****) and another for pest-related damage in her second unit (Claim INCL-*****). The pest-related claim was approved and paid out for the $100 coverage limit. The flood-related claim was unfortunately denied, as damage caused by groundwater or flooding is not covered under the *** policy, which is outlined in both the lease agreement and *** addendum provided at the time of rental.
As a courtesy, we waived the ***** balance and removed the items left behind in unit C10 at no charge to Ms. ***** Both of her units have since been vacated, with the last items removed by March 31, 2025.
We understand Ms. **** also expressed concerns regarding rate increases; however, as she is no longer an active tenant, there is no current rental rate to address. We are committed to transparency in our leasing terms, and rate changes are communicated in writing in accordance with our policies and lease agreements.
While we regret that Ms. **** remains unhappy with the outcome of her *** claim, the determination was made by the third-party provider based on the nature of the damage. Unfortunately, we are unable to override their decision.
We appreciate Ms. ***** time with us and regret that her experience did not meet her expectations. We believe we have made reasonable efforts to address her concerns and offer support where possible.
Sincerely,
The SROA Team
Customer Answer
Date: 06/18/2025

Complaint: 23465514

I am rejecting this response because:
The water was coming in from the sides of the unit, in different directions and I do not accept $100 for a claim when one item cost more than the $100 that they are trying to pay.
Sincerely,

****** ****
Business Response
Date: 06/24/2025
Thank you for your continued communication regarding this matter.
We acknowledge Ms. ***** concerns about the extent and cause of the water damage experienced during her tenancy. While the initial determination by the claims department was based on the documentation and photos provided, we understand that Ms. **** remained unsatisfied with the outcome and coverage limitations.
In light of this, our Regional Manager personally reached out to Ms. **** to further discuss the matter. Following that conversation, we offered a goodwill resolution in the amount of $2,000, which Ms. **** has accepted. We are currently in the process of finalizing and issuing that payment.
We appreciate Ms. **** taking the time to voice her concerns and work with us toward a resolution. While we regret that her experience did not meet expectations, we hope this settlement demonstrates our commitment to customer care and resolution efforts.
Sincerely,
The SROA Team
Customer Answer
Date: 06/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March ******* my storage was broken in to the police was called on my end (the storage didn't even call the cops) and I was told that it looked as if it was a inside job well a bunch of valuable expensive items where stolen so out of what was left same day I tried to collect the rest of my property well the manager Ryleie ****** ***** had some other things in mind he locked me out of my unit demanding a big amount of money before I could get any of property and has threatened to auction of my things for example clothes family photos my diploma and furniture and now on the 19th of June there will be a auction on my property when I tried to remove it from that location and he denied me access charging all types of late fees lien fees and rent after the fact that most of my property was stolen now he's trying to steal the rest.
Business Response
Date: 06/11/2025
Were sorry to hear about Ms. ********* experience and appreciate the opportunity to respond to her concerns.
As soon as the Property Manager noticed that ************ unit was unsecured during a routine property walkthrough, she was immediately contacted to verify the status of her unit. Upon arrival, *********** reported that items were missing, and she proceeded to contact the local authorities to file a police report. Documentation regarding a potential Tenant Protection Plan (TPP) claim was provided at that time.
While we understand the frustration that comes with such an unfortunate event, our records also indicate that the account had a past-due balance at the time, and payment arrangements were offered multiple times in the weeks that followed. In an effort to reach a resolution and prevent the auction process from moving forward, the District Manager personally contacted Ms. ******** today and extended a final courtesy option: she was offered the opportunity to clear out her remaining belongings without any further payment obligations. Ms. ******** agreed to this accommodation and has until Saturday June 14th at noon to fully vacate the unit.
We hope this resolution provides Ms. ******** the closure and assistance she needs, and we remain committed to working with our tenants in a fair and compassionate manner.
Sincerely,
The SROA Team
Initial Complaint
Date:06/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother ******* has a unit (******************* location, unit 9605) and they increased her price again by another $100. They said notice was sent to the wrong address on December 13 and the new price took effect on February 1. We had no idea of the change. Thats also not the required 60 or 90 days. Thats only 49 days. For some reason, I changed her address eight times since April ********************************************** the system until March of 2025. They said it wouldnt save in their system. I disputed the new price and was told by the main upper manager they would reduce her cost by $100, back to the former cost because shes had the unit with them for so long. Shes also on a fixed income and elderly. I was told by them if she were to come in and rent that unit now, it would be around $400 less. Thats ridiculous. And they have still continued to debit $525 every month. Overcharging her to date by $500. I have called and left multiple messages to be called back, wondering why the agreement that they made has not taken affect. No one calls me back. I even went in twice and the girl told me that there was no change in the system. But she did see the notes that there shouldve been a price decrease and even she took the message to have upper management call or rectify the situation. No one has. They are avoiding it.
Business Response
Date: 06/12/2025
Thank you for bringing this matter to our attention. We understand your concerns and sincerely apologize for any frustration or confusion experienced during this process.
Regarding the address change, please note that for legal and security reasons, any updates to a tenants contact information must be made either in person by the tenant or directly through their online account. Unfortunately, we are unable to process address changes over the phone, and these changes must be submitted by the tenant themselves, not an alternate contact. This ensures we are protecting the privacy and security of our customers' accounts.
As outlined in the lease agreement, rental rate adjustments require a minimum of 30 days notice. In this case, a notice was generated and mailed on December 13, 2024, with the new rate effective February 1, 2025providing a 49-day notice. Additionally, our system issues monthly invoices via email, which also reflect any changes in rent.
We do acknowledge that a courtesy adjustment was discussed in the past. Based on the District Manager's notes, the adjustment was intended as a one-time credit in recognition of the confusion around the noticenot a permanent reduction. Since that time, no further rate increases have been applied.
Our Regional Manager has attempted to contact you by both phone and email and has not yet received a response. We remain committed to resolving this matter and are more than willing to revisit the rental rate and find a fair solution. To proceed, we kindly ask that the account holder or authorized contact return our call so we may discuss potential options in real time.
We value Ms. ******** ****-standing tenancy and appreciate the opportunity to work toward a resolution that acknowledges her loyalty and unique circumstances.
Sincerely,
The SROA Team
Customer Answer
Date: 06/28/2025

Complaint: 23440498

I am rejecting this response because: I was TOLD THERE WOULD BE A DECREASE IN THE RENTAL AMOUNT and it would go back to the $425. And that in order to finalize the agreement I had to enroll in the monthly auto pay. Which I did. As I stated previously, I also DID come into the office on multiple occasions to change the address as well as over the phone. They never told me that they couldnt do it over the phone. In fact, the address was finally changed over the phone. The regional manager knows he agreed that the rent would decrease and go back to its previous amount. It was even in the notes because I came in and the girl could see the notes and didnt understand why the rate hadnt decreased yet. So you lied just to get me to stay? No one likes being lied to when theyre giving you their business. This is unacceptable. I just want what is fair and what was agreed upon. Basically your resolution is to tell me oh well youre sol, we arent doing what we said we would do. This will be my last month there then and Ill be leaving negative reviews since its not being resolved and youre not keeping your word.

Sincerely,

******* *******
Business Response
Date: 06/30/2025
Dear Ms. ******************** you for your follow-up and for sharing your continued concerns. We sincerely apologize for any miscommunication and truly appreciate your patience as we worked to review and resolve this matter.
We are pleased to inform you that the requested rate adjustment has been granted and updated in your account as of today. Our District Manager, **** *****, has attempted to contact you directly and also left a voicemail regarding this update. Should you have any additional questions or wish to discuss the adjustment further, we encourage you to reach out to him directly at ************. He is happy to speak with you to ensure everything is clearly explained and resolved to your satisfaction.
We value your business and thank you for the opportunity to make this right.
Sincerely,
The Storage Rentals of America Team
Customer Answer
Date: 07/01/2025

Complaint: 23440498

I am rejecting this response because: thank you but what about the extra hundred dollars that Ive been paying every month since the rate was supposed to have been decreased? Shouldnt there be a credit or a free month of something? Thats an extra $500 I wasnt supposed to have had to pay. Im not trying to be difficult. Im just trying to have fairness. Thank you so much.

Sincerely,

******* *******
Business Response
Date: 07/02/2025
Ms. *******,
Thank you for your continued communication and for bringing your concerns to our attention. We want to assure you that weve taken action to help resolve the matter.
As of Monday, our District Manager ***** has applied the previously discussed rate adjustment to your account, from $517 to $417. The credit has been notated on your account. We hope this brings clarity and satisfaction regarding the agreement that was made. He also attempted to reach you by phone and left a voicemail with his direct contact information should you have any questions or wish to confirm the update.
At your convenience, we kindly ask that you return the call to complete the conversation and ensure everything is to your satisfaction. You can reach him directly at ************.
We truly value your long-standing relationship with Storage Rentals of America and appreciate the opportunity to resolve this for you.
Sincerely,
The SROA Team
Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 20, 2025 I went by my storage unit at Storage rentals of America located at ************************. I lease a climate controlled unit. Upon getting to the storage facility for my daughter to go through some of her belongings, we start looking and it is burning up so Ilook in discover that the ** unit is turned off. And it is ************************************************************* that any work was being done on air conditioner or anything like that. I called left a voicemail. Never did receive a call back so I did not pay my bill in hopes of getting a call back.. when I was contacted about my past due bill I informed them of why I had not paid my bill. Someone was supposed to contact me once again. I was never contacted. I just spoke with someone a moment ago that said looking at the notes that the property manager states that the air conditioner has been onall spring and set at 72 however, that is a lie. I have proof that it is a lie. Some of our belongings have molded when I spoke to someone approximately a month ago, they wanted me to file an insurance claim with the insurance company that I pay for monthly in order to have a unit there. I dont feel that making the insurance company cover any damages due to the properties own negligence is right. Its not the insurance companys fault that the property manager turned the unit off and my stuff molded.
Business Response
Date: 06/13/2025
Thank you for allowing us the opportunity to respond to the complaint submitted by Ms. ****** ********
We are very sorry to hear about Ms. ******** experience and understand the frustration she has expressed regarding the temperature inside her climate-controlled unit and the resulting concerns about damage to her belongings. We appreciate her patience as we continue to work toward a resolution.
Since the complaint was received, our District Manager reached out via both phone and email to explain the Tenant Protection Plan (TPP) coverage included with her lease, which is in place to help tenants recover losses from unforeseen incidents, including climate-related concerns.The claims process was outlined, and we also offered alternative solutions such as transferring to a different unit or vacating the propertyboth of which were declined by the tenant.
Most recently, on June 12, 2025, our Property Manager spoke directly with Ms. ******** During this conversation, she confirmed she will be paying her outstanding balance and reiterated her decision not to transfer units. Our Property Manager informed her that our HVAC vendor has been scheduled to inspect the air conditioning system, and that repair work on the facility doors is also underway. In addition, the team is continuing to follow up with the vendors for status updates. As Ms. ******* had difficulty loading the claims form electronically, our Property Manager will be delivering a printed copy to her directly to help facilitate the process.
As a gesture of goodwill, we have also waived her late fees for both May and June 2025.
We take these matters seriously and remain committed to supporting Ms. ******** including assisting her with the claims process and addressing any facility concerns. We truly regret the inconvenience and are doing everything we can to ensure she receives timely support.
- The **** Team

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Storage Rentals of America is NOT a BBB Accredited Business.