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Business Profile

Spa

Float Plus Spa, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - made appointment for 5/18 at 4:00 pm - received confirmation email - paid in advance - the building was never unlocked and no employee was in the building - nobody has reached out to rectify or give a refund - upon reviewing ****** reviews, this has happened to many people over the last few months with no response from the business or refunds issued.

  • Initial Complaint

    Date:06/30/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two certificates to Float Plus on December 22, 2024 for $120.00. I booked a session for myself and a friend on June 26, 2025. Before this, I had tried getting into contact with Float Plus for assistance on booking my appointment. I called their number and also sent emails, but received no response. I was able to figure out how to book the appointment myself over their website, and it was confirmed for June 27, 2025 at 10:00AM. I received four separate email confirmations (attached).Upon arriving at their location on June 27, I noticed the doors were locked. I waited outside with my friend for over 20 minutes, waiting for it to open so we can attend our appointment. I eventually tried calling the number on the door again, no response. I tried texting the number through iMessage as I noticed it was someone's personal cellphone number. I received a text message from another number, who apparently was the previous owner, and put me in contact with the current owner, who is named ******** (attached). ******** eventually replied to me after another ten minutes and stated he is out of the state and that Float Plus is not open. I told him this was very inconvenient, as I had previously received confirmation. He stated that the phone number for the business has been out of commission for weeks. He stated that he will be returning to ******* "soon" and "processing all refunds" (attached). Upon looking at the reviews of this establishment, I am not the only one who has experienced this, and that this is likely a scam. I am seeking a refund and also perhaps compensation for the inconvenience and nearly being scammed if I hadn't reported this. Float Plus' "business" is not registered with BBB.

Float Plus Spa, LLC is NOT a BBB Accredited Business.

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