Complaints

This profile includes complaints for Real Property Management Sunstate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Real Property Management Sunstate

  5730 Corporate Way STE 120 West Palm Beach, FL 33407-2032

  
• 

  Real Property Management of Central Florida

  1250 W State Road 434 STE 1000 Longwood, FL 32750-4969

  
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  Real Property Management Sunstate Jacksonville

  8081 Philips Hwy Ste 12 Jacksonville, FL 32256-7444

  
• 

  Real Property Management of Central Florida

  2170 W State Road 434 STE 386 Longwood, FL 32779-4990

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent this apartment from real property management sunstate, In *********************. Its been almost 3 weeks and my apartment has not been fixed. There is mold in the walls, leaks, I cant even shower without nasty water leaking on me. Maintenance has been by a few times but has WORSENED THE ISSUE. Rather than fixing it. They tore the ceiling down and cut holes so the water can flow out more. They have not been back to fix it and its been a week or so. These are unlivable conditions. I am highly allergic to mold and get sick from it. Headaches, nausea, all of the above. There is also issues with fruit flies coming from the sink. Everyone in this apartment complex has them.

  

  Business Response

  Date: 07/09/2025

  Thank you for bringing these issues to our attention and for your patience as we work to resolve them. We understand the seriousness of the situation and are committed to restoring your apartment to a safe and comfortable living environment.

  
  Current Actions

  
  Leak Resolution: Our maintenance team is actively addressing the source of the leak. This is our top priority, as eliminating the leak is essential to prevent further damage and ensure a lasting solution. We believe we have this step completed and are continuing to monitor.

  
  Drying and Remediation: Once the leak has been fully resolved, we will continue drying out the affected areas. This process will be thorough to prevent mold growth and further deterioration.

  
  Restoration: After drying, we will repair all damaged areas, including the ceiling and walls, to restore your home to a habitable and comfortable condition.

  
  Ongoing Communication: We will keep you updated on our progress and expected timelines for each stage of the repair process.

  
  Commitment to Habitability

  
  Health and Safety: We take your health concerns very seriously. Our goal is to ensure that your apartment meets all habitability standards and is free from mold, leaks, and other hazards.

  
  Professional Standards: All repairs and remediation will be carried out by qualified professionals to ensure the highest standards of quality and safety.

  
  Pest Control: We are also aware of the fruit fly issue and will address this as part of our comprehensive remediation plan.

  
  Next Steps

  
  If you have any immediate health concerns, please let us know so we can prioritize accordingly.

  
  We encourage you to continue documenting any issues and to reach out to us with any additional concerns or questions.

  
  Your comfort and safety are very important to us, and we appreciate your cooperation as we work to resolve these issues as quickly as possible.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Real Property Management Sun-state due to ongoing negligence and lack of urgency regarding serious habitability issues in the rental home we are occupying. This has been on going since 2023 Since moving in, the property has shown clear signs that it was not properly prepared or maintained prior to our arrival. There is visible evidence throughout the home that essential upkeep and cleaning were not completed before move-in.Most urgently, the air conditioning unit has not been functioning properly. The interior temperature has reached 90F, creating an unsafe living environment, especially for my two young children. Despite repeated requests for assistance, the management company has stated there is nothing they can do until a later date due to internal payment delays. The ********** confirmed they could resolve the issue sooner, but are unable to proceed because the property owner or management cannot make payment until a later date.Additionally, we have been forced to endure excessively high electricity bills due to the inefficient AC system, and an electrician we hired identified old, faulty wiring as a contributing factor another serious issue left unaddressed by the property manager.There is a consistent lack of communication, urgency, and accountability from this company. As tenants, we have upheld our responsibilities, yet are being forced to live in conditions that do not meet basic health and safety standards. If this is how they manage properties, they should not be entrusted with overseeing residential homes.I am requesting that this be formally investigated and that appropriate steps be taken to hold the company accountable.

  

  Business Response

  Date: 06/05/2025

  Real Property Managment Sunstate is working directly with the tenant and owner of the property in an effort to resolve the issues.     

  Customer Answer

  Date: 06/17/2025

  Now dealing with a flooded rug due to a burst pipe. This was left unintended for five days after it was attended to the pipe burst again and I am on day, two of waiting for someone to communicate with me to come out and correct this while having to live here and having had paid my rent on time. 

  Customer Answer

  Date: 06/17/2025

  Now dealing with a flooded rug due to a burst pipe. This was left unintended for five days after it was attended to the pipe burst again and I am on day, two of waiting for someone to communicate with me to come out and correct this while having to live here and having had paid my rent on time. 

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23361637
  
  I am rejecting this response because: My family has spent the past five days sleeping on the couch due to a burst pipe. It took nearly a week for the soaked rug to dry and for the odor to finally subside. Unfortunately, the pipe has burst again, and were now back on the couch, once again dealing with the same foul smell and unlivable conditions
  
  
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 06/25/2025

  We appreciate the opportunity to respond to this complaint and would like to provide additional context.

  
  As a third-party property management company, our primary goal is to ensure the well-being and satisfaction of our tenants, even in challenging circumstances. In this particular case, we have been managing the property on behalf of an owner who, unfortunately, is currently unable or unwilling to fund necessary repairs. Despite these limitations, our team has personally funded several repairs in an attempt to maintain the property in a habitable condition and to address the tenants concerns as promptly as possible.

  
  We recognize that there have been multiple maintenance issues, and we sincerely apologize for any inconvenience this has caused the tenant. We have remained in close communication with the tenant throughout this process,working diligently to resolve each issue as it arises. In an effort to reach a resolution,we have agreed to allow the tenant to terminate their lease and vacate the property at the end of this month, which is in five days.

  
  We understand how frustrating this situation has been for the tenant, and we share in their disappointment that more extensive repairs could not be completed due to circumstances beyond our control. Please be assured that we are committed to upholding high standards of property management and tenant care, even when faced with significant obstacles.

  
  We will continue to do everything within our power to maintain the propertys habitability until the tenants departure, and we remain available to address any further concerns. Thank you for your understanding as we work through this challenging situation.

• Initial Complaint

  Date:07/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unaware of the debt and do not owe any money to Real property management Sunstate as I have paid in full when leaving and finalizing my lease agreement in 2019. this company has sold an unknown debt 5 years later to "synergetic communication" as of April 2024 and I have never been notified by said collection agency and have not initiated a contract. attached is a formal lease of non renewal along with date of when to be moved out and complete, which is October 31st. a second attachment is an email sent from real property management Sunstate letting us know we have dropped off keys and done the move out protocols. my name at the time of this was ***** ******************* (currently ******) and my now husband is ************************* in which he was the primary on the lease agreement and not me. with this and paying my last month and returning home and keys over to real property management Sunstate they removed me from the tenant portal and was no longer able to login, to me along with this final email and never to hear from them again we were done with our part. this coming up 5 years later is fraudulent and a violation in Florida law. we were never notified of any payment of any kind and this company has had our current email and phone numbers which have not bee changed since then.

  

  Business Response

  Date: 08/01/2024

  This file has been turned over to collections. Please direct tenant to file any objection with the collection agency. The collection agency will then present that objection to us, and we will respond through the collection agency. Thank you. 

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22057992
  
  I am rejecting this response because:
  The collection agency didn't have any information about what this "debt" or balance was for NOR did you provide me with any written certified letter within 14 days or 30 days after move-out of any balance AFTER taking our entire security deposit as per Florida Statute 83.41. 

  I had to pay this $401.00 so my family would not continue being homeless due to application denials even though this property management company never once reached out to me for almost 5 YEARS and knowing full well their practices were shady at best. After having my toddler fall through rotten deck and rebuilding it ourselves with the owners approval, the black mold that you know full well was not removed from the sheet rock-merely painted over and having the **** vents serviced and cleaned but never coming back out after the mold reappeared. Home was not cleaned -prior to move in and your company's lack of professionalism and communication of removing our requirement of having to clean (even though we did clean the disgusting home inside and out before moving in AND moving out) You had already given us permission to move out without repercussions which we have proof of, and then also had stated the owners were going to sell the home rather than allow us to go month-to-month but then claim you are not going to honor the signed PDF of early termination and charge us until you found new tenants is erroneous and you know it. I will NEVER do business with your PM again nor recommend anyone to rent, purchase or live in your residences. Shame on you. We went above and beyond and the owners and yourself even sent emails not wanting to lose "good tenants." I deserve my deposit back but that's already "forfeited" and now this additional $401.00 is gone just for us to move on. I do deserve that back as well. 

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The living conditions in this apt with the roaches far exceed an normal amount to be tolerated. I have contacted the property manager and sent pictures but they only had it treated once. They refused to send for a second round. Now they want to inspect my apt which theyve done over and over again.I sick to my stomach that I hav e to endure stepping in roaches in the middle of the night, watch them crawl up the wall while watching RV watch them crawl around while Im cooking. These roaches are resistant to pest control and traps. I can no longer live in these unsanitary conditions that pose a health hazard to me and my grandkids when they come to visit. Not to mention the mold in the apt next door. These conditions are causing me headaches, nightmares and anxiety. Im constant looking around and fearful I may see one and step on one again. My rights to have peace and quiet are being violated, i want to vacate by November 30 th 2023. I have more videos and pics.

  

  Business Response

  Date: 11/08/2023

  Please see the following outline of our actions in response to the tenants bug problem.

  
  Tenant took possession of the property in February of this year.Three months after the tenant moved inMay of this year, the tenant called, indicating roaches. Even though it was three months after the start of the lease and, per the lease, pest control is the responsibility of the tenant, we agreed to provide a three-part treatment designed to eradicate roaches. It is our belief that we went above and beyond the requirements of the lease to provide a bug free environment for the tenant. Tenant has provided recent pictures of the dead roaches. This is exactly what is supposed to occur with remediation. We have been trying to schedule a post remediation visit to the property to confirm the current condition of the property. At this writing we have not been able to schedule that visit with the tenant due to her having covid and then not returning our calls to schedule.

  
  We also understand the *** is trying to work with her to provide additional pest control.  

  
  Tenant notes mold remediation in adjacent unit. We have no direct knowledge or control of this situation. We understand the *** is managing this issue and to our knowledge there is no reason to think there would be any issues with our unit. Again, we continue to try and schedule a visit with tenant to confirm any impact the next-door mold remediation may have on our tenants unit.    

  
  Tenant requests early termination of the lease. Currently,we see no grounds for early termination and have suggested to the tenant her best course of action is to send us a non-renewal for her lease, which per the lease is due this month. We have not heard back from the tenant on this suggestion.

  
  We will continue to try to help this tenant and request that she return our attempts to contact her.

  Customer Answer

  Date: 11/19/2023

   
  Complaint: 20810991
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 11/21/2023

  We completed an in inspection of the property and found no basis for the tenants
  request to vacate early.  At this time the tenant has given us notice
  to vacate and is responsible for her lease through the end of the term. We will process her out
  accordingly.