Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am part of a HOA and I feel that Allied. Has overstepped there authority. Along with the president and the vice president an employee of our life property management. I was told that ******* *** and ******* make financial decisions about our HOA since then Ive asked for copies of individual projects costand the reason that we did them we fired the original Pool people because the pool turned green a year and a half ago yet the pool has been closed at least four times inthe last two months. I introduced the motion to change the color of the buildings before repainted them the right president said he had secured 21boats for the same color it was packed over at the meeting and three weeks later a painting company commence to painting their bid was $38,000 for the five bills as of yet I have not been able to get the cost of paying the buildings Ive asked for **** paperwork about the pool and its been ignored. I was denied the ability to speak with the insurance agent as I wanna do inquire what are the yearly costs I am a member of the board and was told that I have nothing to say about this. Weve had maybe two meetings in the last year and virtually addressed. Nothing Ive repeatedly complaining about a current condo that looks like its straight out of the Ozarks since it belongs to another board member and not a resident of the community. Nothings been done. We seem to spend money with no accountability resent the fact that ******* @Allied not a member of the association makes financial decisions about Garden Way A-E **** ******** ************

  Business Response

  Date: 06/09/2025

  This is a very confusing 'complaint' to try to understand. The one clear thing, is that complainant seems to be alleging someone other than the Board of Directors makes financial decisions for this condominium. This is simply untrue. No one at the management company has the authority to do that, and any statement it is happening is simply false. While management helps prepare budgets based on Board input, The Board of directors makes all financial decision. and all other decisions that complainant seems to be unhappy about. Complainant needs to address the Board of Directors for these things and there are avenues to do that. The BBB is not one, as AlliedPMG has no authority to change what the Board of Directors decides. There is no further information to be presented in this matter.

• Initial Complaint

  Date:11/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have consistently paid my Chateau **** *** fees via bank autopay for the past 16 years without issue under previous property management companies. However, since Allied Property Management Group took over, I was charged late fees for three payments in 2023 and two in 2024.When I provided bank confirmation showing the checks were delivered by the 27th of the month, Allied initially claimed that the checks needed to be cashed by the end of the month to avoid late fees. After I pointed out the *** payment guidelines, which clearly state payments must only be received (not cashed) by the end of the month, Allied changed their explanation immediately, claiming they never received the checks on time.Despite my repeated requests, Allied was unable to provide any evidence beyond their own internal ledger to support their claims. I then involved my bank, providing Allied property's contact information from the late fee notice. My bank attempted to contact Allied but was unable to reach anyone after multiple calls. When I informed Allied of this, they falsely claimed they had received no calls from my bank.Eventually, my bank managed to reach Allied. However, Allied provided false information, stating that no late fee had been assessed on my account for January's *** payment. Based on this misinformation, my reimbursement request was denied. When I confronted Allied again, they lied again they provide the same information to me and my bank and continued to insist I owed late fee.After researching Allied Property Management on the BBB and Yelp websites, I discovered numerous complaints detailing similar patterns of dishonesty and poor management practices, particularly regarding payment handling. This reflects a concerning lack of professionalism and accountability.I am requesting a resolution to this issue, including waive the incorrect late fees and a review of Allieds practices to ensure this does not happen to other customers.

  Business Response

  Date: 11/21/2024

  Please provide contract with this person.

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22584920
  
  I am rejecting this response because the business doesn't address the issue.
  

  They need my contact info, here it is *********************************
  

  
  
  

  Business Response

  Date: 12/13/2024

  Waiting on prior requested information to demonstrate a contractual business obligation to this person. We do not have such records. Once produced and verified matter can be reviewed. We currently have taken direction from out client to which we have a contract. We are bound to follow it.

  Customer Answer

  Date: 12/14/2024

   
  Complaint: 22584920
  
  I am rejecting this response because Allied's responses don't make sense and they are not acceptable.

  Allied requested my contact information on 11/20, and I promptly provided it on 11/21. This exchange can be verified in the communication history.
  Allied's current response indicates they are still awaiting information I had already submitted over a month ago.
  Additionally, I have shared a screenshot of my correspondence with Allied's accounting team (specifically ***** ****, via email at ********************************************* However, Allied has stated they have no records to demonstrate a contractual business
  

   

  
  
  

  Business Response

  Date: 01/14/2025

  The Board of Directors of the Association reviewed this matter prior and considers it closed. There is nothing AlliedPMG can do as it is not the decision maker. This has been explained repeatedly. We do not over rule the decisions of the entity we have a fiduciary responsibility with. The BBB system is ill equipped to handle matters such as this. They should be directed to the Association as it is the decision maker. There is not further responses or action with regard to this.

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22584920
  
  I am rejecting this response because Allied's response is unacceptable
  

  The board of directors is not responsible for the fraudulent actions committed by Allied Property Management.

  Allied lied to the bank, misrepresented the payment situation, and imposed baseless late fees. These are Allieds mistakes, and it is Allieds responsibility to correct them instead of continuing to perpetuate lies and evade accountability.

  I have provided undeniable written evidence proving Allieds misconduct. After three months of waiting, the only response from Allied Property Management has been a dismissive, no further responses or actions with regard to this.

  This response is not only unacceptable but also a glaring testament to the companys unethical and deceitful practices.