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Business Profile

Patios and Decks

Roberts Pool Design
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to update my pool and install new pavers. The contract I signed clearly states that they will not be installing pavers in the sunroom where I have a sauna but will deliver the amount of pavers for that area and place in my garage. They did not provide the materials and are refusing to do so. They also failed to cover the stainless steel equipment in my backyard kitchen resulting in large chemical stains

    Business Response

    Date: 10/29/2025

    See the email we sent to the client on 10/28/2025.

    We are addressing all the concerns.

    Dear ***,
    This email serves to provide an update on several outstanding project items.
    1. Stainless Steel Resolution
    **** will be visiting the site shortly to address the concerns regarding the stainless steel finishes as previously discussed.
    Status of Resolution: Please note that a definitive completion date cannot be provided at this time. We will be testing an offsite buffing methodology as a potential solution.
    Next Steps: If the offsite testing proves unsuccessful, we will proceed with sourcing replacement panels. Therefore, we are unable to commit to the November 21st resolution date.
    Kitchen Supplier Invoice: We will contact the kitchen supplier today to confirm payment of the invoice for the cleaning service.
    2. Paver Delivery
    **** will coordinate the delivery of the extra pavers to your location prior to November 21st.

    Customer Answer

    Date: 10/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

Roberts Pool Design is BBB Accredited.

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