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Business Profile

Noise Control Consultants

Sound Proofing & Noise Control, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Noise Control Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against: All Noise Control Orlando, FL Company Name: **********************Amount Paid: $1,462.00 We placed a fully paid order with All Noise Control for acoustic panels and were promised delivery within a few days. Weeks turned into months with no delivery, only repeated excuses. Communication ceased once they received payment.When we finally reached *** (sales **** after calling from a different number since he would never pick up numbers he recognized, he became aggressive and hung up on us mid-conversation several times. He had ignored all prior calls and emails. Both myself and my colleague were treated with open hostility when trying to follow up.After leaving a one-star review detailing our experience, **** **** and *** explicitly told us we would not receive our product unless we removed the review. They are holding our paid product hostage in exchange for silencing our honest feedback.They falsely claimed three delivery attempts were made, despite us being in our office during business hours with camerasthere were no attempts, no tracking number provided, and they refused to provide the shipping companys name. They also sent an email saying there production has delays so how they did try to deliver my panels if they didn't even produce them yet? There story has many holes.We even tried to negotiated with **** ****, offering to remove the review if they delivered by their own deadline. They missed that too. Now they claim the matter is with their "legal" team and still insist the product wont be shipped unless the review is deleted.When we asked for a refund, they refused again-unless the review was removed This behavior is unethical, potentially fraudulent, and unacceptable. At this point, we are left with no product, no refund, and a series of evasive and aggressive responses. Their behavior is not just unprofessionalit borders on extortion We are requesting either a full refund or immediate delivery of the product we paid for.

    Business Response

    Date: 06/06/2025

    We have responded to the client via phone and email.  There were two attempts of delivery by the freight carrier.  Product has been returned to us by the carrier.

  • Initial Complaint

    Date:05/16/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PO placed Invoice received Invoice paid Lead time has passed No reply to Email attempts and no calls being returned or answered.

    Business Response

    Date: 06/06/2025

    We have responded to the customer directly via phone and email, and have explained there have been production delays due to our raw material supplier has delays in suppling the product to us.  We are currently working with our supplier to resolve this matter and reaching out to new suppliers for the material to make the acoustical panels.

    Customer Answer

    Date: 06/10/2025

     
    Complaint: 23339550

    I am rejecting this response because:

    Yes, they did reach out once at the original date.  They have not shipped the order and there has been no further contact. They do not answer their phone nor respond to voice mail.

    Sincerely,

    **** *****

    Customer Answer

    Date: 06/18/2025

    Today is 6/17.

    This organization has not made shipment of the material that they have been paid for and continue to not answer their phones nor return messages.

    Any additional assitance that you can supply would be appreciated

Sound Proofing & Noise Control, LLC is NOT a BBB Accredited Business.

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