Complaints
Customer Complaints Summary
- 29 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******used my checking account to have less money to cover expected bills.I called my bank ******* to put a stop payment on this and disallow further transactions with the Post. This stop payment cost me $30.I never received a bill for September 2024.10/22/24: I paid my billed subscription fee of $144.66 which appears to have been for September and October. Check 2470 11/13/24: I paid my billed subscription fee of $73.82 Check 2472 12/17/24: I paid my billed subscription fee of $79.17 Check 2476 01/09/25: I paid my billed subscription fee of $85.59 Check 2480 I have not received any newspapers since 1/1/25. They say I owe them money, which I do not. They have not and will not refund the $85.59 that I to paid to them for non-service.
Business Response
Date: 02/11/2025
February 11, 2025
**** ******
**********************************************************
Daytime Phone: **************
E-mail: ********************************
Complaint #********
Please accept this as confirmation we have received a complaint from your offices regarding **** ****** and his newspaper subscription to the Palm Beach Post, account #*********. On 9/5/2024, we refunded Mr. ****** in the amount of $154.71 for a charge he said he did not authorize. On 1/15/2025, ***************** did a chargeback reclaiming the same funds that we had already refunded in the amount of $145.90 causing a double refund. At this time, Mr. ****** account is stopped and has a balance owing of - $110.23 for delivery of the paper covered by the chargeback funds. We have emailed Mr. ****** a copy of the cashed check with his signature on it.
We appreciate the opportunity to address these concerns.
Thank you,
Subscription Management Specialist Team LeadInitial Complaint
Date:02/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22910106
I am rejecting this response only because I have been promised a refund by check since December 12, 2024 by 4 other people from the Palm Beach Post. ******** that you spoke with is the 5th person, so I honestly have no reason to believe her either. I want the refund but if I accept there offer this complaint would be closed, therefore I would like to leave this complaint open until I actually have received payment. If I receive it I will contact you immediately.Thank you for your efficiency with this matter.
Sincerely,
to speak with a supervisor after she told me nothing had been processed yet again. After being on hold for almost an hour I told her to have the supervisor call me, of course I never received a call. They have had my money since early December and 4 times I have been told a check would be mailed but it never has been. So in closing they cancelled my account because they said they didn't receive my check, then they cashed my check and but still didn't activate my account. I don't want anything to do with this company and All I want is my money back.
***** ********Business Response
Date: 02/11/2025
February 11, 2025
***** ********
**********************************************************************************
Daytime Phone: ************
E-mail: ******************************
Complaint #********
Please accept this as confirmation we have received a complaint from your offices regarding ****** ******** and her eNewspaper subscription to the Palm Beach Post, account #*************. We apologize for the delay in getting this resolved. We have spoken to Ms. ******** and explained what took place. We have issued a refund to Ms. ******** via check to be mailed to the address of *************************************************************************************************. We ask that she allow enough time for mailing.
We appreciate the opportunity to address these concerns.
Thank you,
Subscription Management Specialist Team LeadCustomer Answer
Date: 02/24/2025
I received the check in the mail today from the Palm Beach Post, so this complaint has not been satisfied.
Thank you for your help.
Initial Complaint
Date:11/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22520951
I am rejecting this response because:
Just a note to let you know that not only didn't I receive my Wednesday paper now I didn't receive my Sunday paper. I reject their response because they have done nothing to rectify the problem and now it is worse
I appreciate all the help you have given me.Business Response
Date: 11/07/2024
November 7, 2024
*** *****-*****
*********************
******************************************
Daytime Phone: **************
E-mail: *****************************
Complaint #********
Please accept this as confirmation that we have received a complaint from your offices regarding *** ***** and the delivery of the Wednesday Palm Beach Post newspaper. We apologize for any frustration this may have caused. We have reached out to the District Manager and the Distribution team to get this resolved as soon as possible. Ms. ******* account has been documented and credited for the missed deliveries. Again, our apologies.
We appreciate the opportunity to address these concerns.
Thank you,
Subscription Management Specialist Team LeadBusiness Response
Date: 11/15/2024
November 15, 2024
*** *****-*****
*********************
******************************************
Daytime Phone: **************
E-mail: *****************************
Complaint #********
We have spoken to Ms. ***** and verified that she did receive a paper on Wednesday 11/13/2024, and will continue to do delivery verification until we are certain it has been resolved.
We appreciate the opportunity to address these concerns.
Thank you,
Subscription Management Specialist Team LeadCustomer Answer
Date: 11/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *****-*****Initial Complaint
Date:05/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and as long as I'm issued a refund, I find that this resolution is satisfactory to me. Just so the company knows, the issue was that cancellation was attempted before the renewal date. I followed the website prompts exactly but had no success due to Palm Beach Post error. Thanks for the refund. Good luck. God bless.
Sincerely,
*********************Business Response
Date: 05/06/2024
May 6, 2024
*********************
**************************************************************************************
Daytime Phone: **************
E-mail: ************************
Complaint #********
Please accept this as confirmation we have received a complaint from your offices regarding ********************* and her eNewspaper subscription to the Palm Beach Post. As a courtesy, ******************** account will be stopped on 5/8/2024 instead of the paid-through date of 6/1/2024 which is required per our company policy. **************** had to agree to a disclaimer upon taking out the subscription on our website on 11/1/2023, stating that cancellation of the subscription has to be made before the charge for the next term which would have been before the renewal date of Wednesday 5/1/2024. **************** received the call on Sunday, 5/5/2024, several days later. The message that **************** received when trying to cancel on the website was to contact customer service as this publication is not cancelable online. **************** is open Monday through Friday 8 am - 5 pm, and Saturday and Sunday from 7 am to 11 am. We will issue a refund of the remaining funds on the account as a one-time courtesy after the stop has been processed fully.
Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy. If a cancellation is requested, it is processed at the end of the current subscription term.
We appreciate the opportunity to address these concerns.
Thank you,
Subscription Management Specialist Team Lead
Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy. If a cancellation is requested, it is processed at the end of the current subscription term.
We appreciate the opportunity to address these concerns.Initial Complaint
Date:02/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Business Response
Date: 02/20/2024
February 20, 2024
*********************************
******************************************************************
Daytime Phone: **************
E-mail: *********************
Complaint #********
Please accept this as confirmation we have received a complaint from your offices regarding ******************************* and any contact from the Palm Beach Post. I contacted ************************** daughter ******** and she explained the situation with her father's medical condition.
I have removed ************************** information from any solicitation and requested to remove any personal information from being shared. We have also removed his email from future contact. I have given ******** my direct number to contact me if they experience any further issues.
We appreciate the opportunity to address these concerns.
Thank you,
Subscription Management Specialist Team LeadInitial Complaint
Date:08/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Palm Beach Post dba Gannett Newspapers ** phone # ************ $32.10 amount in dispute on 8/8/2023 I took an offer of $13.91 for three months Today I saw $32.10 taken out for the next month I called to cancel my subscription they said they do not give refunds. That was not explained to me upfront. I feel this is fraud!Business Response
Date: 09/06/2023
September 6, 2023
********************************************
****************************
**********, ** 33467
Daytime Phone: **************
E-mail: *********************
Complaint #********
Please accept this as confirmation we have received a complaint from your offices regarding ********************************* and her request for a refund. Our agents have advised her correctly. All subscriptions are nonrefundable. ************************************* offer was for three months at a lower cost then stepping to the standard rate on the fourth month.
For more information, please visit aboutyoursubscription.palmbeachpost.com.
Thank you.Initial Complaint
Date:08/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Business Response
Date: 08/21/2023
August 21, 2023
*********************************
********* Beach, ** 33404
Daytime Phone: **************
E-mail: ****************************
Complaint #********
Please accept this as confirmation we have received a complaint from your offices regarding ****************** and her eNewspaper subscription to the Palm Beach Post. As of 8/7/2023, her account has been terminated. ****************** paid her past due balance with a third-party vendor and did not speak with customer service as advised to terminate her subscription. We have waived the past-due balance of $30.98 as a one-time courtesy.
Thank you.Initial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 20238174
I am rejecting this response because:
STATING I USE "PROFANE" LANGUAGE WITHOUT STATING WHAT WAS SAID IS LIABLE WHICH SPEAKS TO YOUR STUPIDITY. SECONDLY, WHEN I CANCELLED I WAS TOLD BY THAT AGENT "I WILL GET A REFUND FOR 12 PAPERS" WHY DON'T YOU LISTEN TO THE CALL? YOUR INCOMPETENCE LEADS YOU TO A FALSE CONCLUSION: IF I WAS NOT GIVEN A REFUND BY THAT LIAR AGENT THEN WHY DIDN'T I HAVE THE TWELVE PAPERS DELIVERED PRIOR TO EXPIRATION? IF I WAS THE ***** OF THE POST I WOULD PUT YOU ON UNEMPLOYMENT. YOU HAVE A BIG MOUTH AND DO NOT KNOW HOW TO USE IT. YOU OWE ME THE MONEY AND PAY UP AND STOP BEING A DRAMA QUEEN!*****************************;
Business Response
Date: 07/12/2023
July 12, 2023
*********************************
*******************************************************************
Daytime Phone: **************
E-mail: ******************
Complaint #********
Please accept this as confirmation we have received a complaint from your offices regarding ********************** and his desired refund of $12.07. If at any time you decide to cancel your subscription, which you can do at any time, you may contact customer service. Payments are non-refundable, and there are no refunds or credits for the unused portion of a subscription that has been canceled before the end of a billing cycle. We reserve the right, however, to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.
************************** subscription was stopped on its expiration date of 6/4/2023, therefore, there were no funds to refund. He requested to cancel on 5/30 with a customer service agent. All subscriptions are nonrefundable and ********************** has been advised of this several times during his phone calls. Refund requests can be made but must meet criteria in order to be eligible; ********************** was not owed a refund when his request was reviewed. Our agents have had to disconnect the calls due to the profane language and ************************** unwillingness to heed the warnings of disconnect.
A refund will not be processed.
For more information about our subscriptions, including refunds please visit aboutyoursubscription.palmbeachpost.com.Business Response
Date: 07/25/2023
Hello,
I was not able to respond to ************************** rejection when I followed the link to the portal.
********************** will not get a refund and due to the nature of his responses, we will not be able to communicate with him going forward. He has received multiple explanations as to why he will not receive a refund from agents and me. On 6/20/23, the call was disconnected by our agents due to ********************** ignoring the three warnings he was given regarding his word choice and rudeness.
At the time of his cancellation, there were not any remaining funds, which is why his account was stopped on the expiration date.
I have attached an invoice sent to ********************** showing the cancellation policy on the back. This can also be found at aboutyoursubscription.palmbeachpost.com .
When communicating with the consumer, please remove any of my personal information.
Thank youto *****Customer Answer
Date: 07/25/2023
Complaint: 20238174
I am rejecting this response because:
Your to my use of "word choices" has not been clarified which demonstrates your incompetence. *********, Your invoice rules to bring up at this time is irrelevant in regard
*********************************Customer Answer
Date: 07/25/2023
Adding to the last response: why don't you explain why the agent told me "you can have a credit for 12 issues" Why don't you explain why I would throw away 12 issues: If it does not make sense then it is not true which explains your stupidity. Since owed 12 issues send them to me with today's ***** and stop being a thief!Initial Complaint
Date:06/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started a digital subscription with a special 6 month offer. This offer morphed into a regular digital subscription automatically after the sixth month.I did not know the date of the automatic morph and as soon as I saw the charge on my credit card I called to cancel.Two separate operators both refused to cancel the first month, ad refused to offer a refund. In o0ther word I am forced to pay for the first month even though I canceled within a day .Business Response
Date: 06/06/2023
June 6, 2023
*********************
*********************************** c701
***, ** 33410
Daytime Phone: **************
E-mail: **********************
Complaint #********
Please accept this as confirmation we have received a complaint from your offices regarding ************** and her eNewspaper subscription to the Palm Beach Post. Per ****************** request, her account was stopped on 6/3/2023. Due to the account not being processed on its expiration date, a refund of $11.12 will be processed within **** days. Please note, this is what remained on the account and is being given strictly as a courtesy.
Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the entire credit card or bank account information and to accept the terms of service, which state the non-refundable policy. If a cancellation is requested, it is processed at the end of the current term.
We appreciate the opportunity to address these concerns.
Thank you,
Subscription Management Specialist
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