Business ProfileforGreenway Kia West Palm Beach

On February 1, ****, I had my car towed to this dealership due to I had an appointment set up due to a recall that needed to be rectified. The reason for having my car towed was because there was a noise that my son and I heard therefore we were afraid to drive the car. The service advisor was told of our concerns and the service advisor stated that there was a recall on the engine for this particular year. My car is a 2020 Kia ***** The service advisor stated that a diagnostic would need to be done to determine the problem but also she would have to open a ticket for replacement of the engine for my 2020 Kia ***** I called the service back the following day to find out the results and the service advisor told me that the results were not back yet but it appeared a ticket would have to be open regarding replacement of the engine. On Monday, 2/5/24, the service advisor called me back and told me that I had to replace a gasket. At that time, there was no mention about my engine was bad. Meanwhile, the service technicians had driven my car at least 2 times off the lot that I am aware of. On February 9, I received a call back from the service advisor stating I needed a new engine all of a sudden. She also said that I would not have to pay for anything that was done on my car within the week that they had my car. She never stated that the no charge excl;uded them doing the diagnostic. I went to the dealership on February 10, **** and was told in order to replace the engine it would be $8032 which includes the labor, and in order to be put in a new car, I would have to put $15,000 down which is insane. I refused to listen to anything else at that point so I asked for the key for my car so I can have it towed back to my home and that is when I was told that I had to pay $200 for a check out fee. I feel as though this total experience was misleading. I wouldn't recommend anyone buying from them. No one shows they care about the consumer. Bad Business.