Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/30/2025 we dropped off or 2022 dodge durango to have the water pump replace under warranty. we received a video from ***** explaining that they RECOMMEND replacing the thermostat for $ ******. we said no just the water pump since that was the part that was defective. Two days later ***** is telling us that the seal for the thermostat in now leaking and since it is a new water pump the leak is worse. When picking up the car I explained to ***** that the leak is worse and when it was brought in and that the video stated that they RECOMMEND replacing not you will have to replace. Needles to say i drove out of there with the car in worse shaped then when it when in.

  

  Business Response

  Date: 07/12/2025

  To whom it may concern, 

  Id like to clarify the events regarding your visit on June 30, 2025, for the water pump replacement under warranty. During our inspection, our technician observed early signs of a leak at the thermostat housing and provided a recommendation to replace it as a preventative measure, as shown in the inspection video sent to you.
  After replacing the water pump, increased pressure in the system can sometimes cause weaker components to fail more visibly, which appears to be the case here with the thermostat seal. Unfortunately, this is not uncommon, especially when one component is replaced and the surrounding parts are aging or worn.
  We understand your frustration with the situation and assure you that our intention is never to return a vehicle in worse condition. We aim to provide transparent communication and allow customers to make informed decisions, which is why the thermostat repair was offered as a recommendation.
  If you would like, Id be happy to discuss options to assist with the thermostat repair moving forward. We value your business and want to ensure we find a reasonable resolution. (******* ****, Director of Fixed Operations )

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2021 Ram 1500 Limited longhorn (VIN: *****************), I have a significant defect where the leather on both the driver and passenger sides of the dashboard is visibly separating. This issue is not only unsightly but raises concerns about long-term durability, safety (potential airbag interference), and the overall quality of a premium-priced vehicle. After researching, Ive learned this is a known issue (referenced in TSB ********* and numerous owner complaints). I believe this defect stems from a material or adhesive failure and should be addressed by *** as a manufacturing flaw. My Request: A full dashboard replacement under (or goodwill, if applicable). If no repair is available, Id like to discuss options for a trade-in incentive toward a newer Ram model, as this defect diminishes my confidence in the vehicle. I AM READY TO PURCHASE MY 3RD BRAND NEW LIMITED LONGHORN IF THIS CAN BE RESOLVED.Ive attached photos for reference and would appreciate a prompt response with next steps. Thank you for your timeIve been a loyal *** customer for many years and hope for a resolution that reflects the brands commitment to quality.

  

  Business Response

  Date: 05/06/2025

  To Whom It May Concern,
  For any direct concerns or complaints regarding your Ram truckpurchased over four years ago, according to the Carfax reportwe recommend contacting the ***************** Hotline at ************. Additionally, you may wish to reach out to the original selling dealer to inquire about any potential goodwill assistance, though such support is typically limited after this length of time.
  If you are considering trading in the vehicle, we encourage you to bring it in for an appraisal, regardless of its current condition. This will allow us to provide accurate numbers and help you make an informed decision.
  Thank you.
  

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *** ******* 2023 Gt2 on February 20th 2025. When purchasing the vehicle I asked the sales man multiple times if the car was stock and if it had any modifications and he assured me it was. I asked this question multiple times throughout the process and he even contacted another employee of the dealership to confirm and tell me the same thing. I have never bought a car before and was not sure what a stock car was suppose to look like and I trusted his word and continued to purchase the vehicle. I then took the car to a *** dealership to have it inspected and they told me the car was straight piped a term meaning they removed almost every piece of the exhaust system including the mufflers and secondary catalytic converter and replaced it with cheap aftermarket parts that are extremely rusted. Additionally the engine had parts that were swapped out with aftermarket modifications as well such as the air intake and blow off valves to make it louder. They told me this car was illegal since it was missing the muffler and secondary catalytic converter. I contacted the dealership with my concerns and they told me they would pay for to be fixed and they just need a quote from another shop besides **** I went to another muffler shop who told me the same thing and presented a quote of how much it would cost to add the missing stock *** exaust system to the car. They did not like the quote and said they would just add the mufflers but nothing else. I argued that they told me the car was stock and nothing modified and that they should replace the exhaust system to its original state and they told me no and its my problem. Now I am driving an illegally modified car and not sure what to do as fixing it myself is to much to afford and Im afraid of getting my car ticketed by the police for the modifications and secondary catalytic converter delete I had no idea about and asked before purchasing. This is Fraud and a violation of the emissions laws in *******.

  

  Business Response

  Date: 03/19/2025

  To Whom It May Concern,
  When the vehicle was sold to the customer, it was visibly and audibly clear that the mufflers were missing. The car was sold "As-Is," and the customer was fully aware of its condition at the time of purchase. He signed the necessary paperwork, made the payment, and was satisfied with the transaction.
  Within a few days of purchase, the customer returned with concerns. In response, we offered to install aftermarket mufflers at no cost, which he declined. Additionally, to address his dissatisfaction, we offered a full refund upon the return of the vehicle, which he also declined.
  At this point, we will not be installing a brand-new *** muffler kit. Our offer for a full refund has been on the table for over a month and will not remain available indefinitely. The dealership has taken every reasonable step to resolve this matter fairly.

  Thank you

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 01/14/2025 I Finance a *** 2019 with high mileage, they told me that I wasnt qualified for warranties I put $2000 down car is $20,000 with Finance. It was around $32,000. They told me the car is in a good condition and we did a test drive. Im not a mechanic. The only thing I could notice was a little bit of oil leak. I mentioned it to the seller. They told me I could come back. They will look at it they will fix it. I went back to the dealer on the second day. I spent the whole day there they told me that it has been taken care of I went back again. I think it was the fourth day. I told him that I see a little oil leak on my car. I took it back to them. I spent another half of the day waiting And they told me yes they fix it now its good. I even said I have a long drive to do with the car if its safe to drive they told me yes which I believe it should be safe even it was by as is. So I went to ******* the car stop got over heat so I wait for next day when the car was cooler I was too far from homeI know will be a risk to go down ********************************. I took it to the closest *** thats where it is now when they did an estimateon the car I find out they didnt even fix the oil leak and it will cost me over $10,000 to be fixed. I tried to reach them on the phone, the dealership where I bought the car to see they can help me they told me because of high mileage. They cant do nothing for me. I have to fix it my wife ******* went to the dealer three times she talked to the manager she talked to seller and the floor manager. Send them emails call in text all ofthem refuse to help either to fix the car or to change it to a different car.t the say no.

  

  Business Response

  Date: 02/14/2025

  This matter has been resolved.  We have agreed and are assisting with the repair bill on the 2019 *** X3 Vin 5UXTR7C53LR52719.  A check will be mailed for $2,452.20 as payment and be held harmless against this vehicle.  This has been agreed and accepted as final payment. 
  

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2023 jeep wrangler in 2023 we have since traded this car in December 2024. I have called left messages, asked for general managers no response. I get tossed around from person to person then sent to a voicemail. It has been everyday for two weeks I have tried and no luck. I live over 4 hours away so I cannot just walk into the dealer. I want to cancel the gap and I would of course be sent a refund but this process is impossible. I am not very happy with this dealer as it is. My mom was going to go sign for me but then at financing realized she was not needed. They ran my moms credit anyway and when she disputed it they said she gave them permission. She requested the form back and they told her they would shred it. apparently that was never done as she had a hard hit to her credit and score was dropped. i want someone to reach out about cancelling this gap please. thank you.

  

  Business Response

  Date: 01/13/2025

  
  Subject: Assistance with Prorated Refund for Gap Policy
  To whom it may concern,

  We sincerely apologize for the inconvenience you have experienced regarding the prorated refund for your Gap policy. Your inquiry with the BBB is for Arrigo ************************************* and we are communicating now with the dealership you have been contacting and where your car was purchased, Arrigo CDJR Sawgrass. We just made contact with the Finance Director.
  The Finance Director will be reaching out to you shortly by phone to assist in resolving this matter. To proceed, the Finance Director will need a few items to confirm the vehicles sale or trade, including documentation showing proof of sale/trade and the mileage at the time. This information is necessary to process the policy cancellation appropriately.
  Thank you for your understanding, and we apologize again for any frustration this has caused. Please feel free to contact us if you have any further questions or concerns.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was brought in for service regarding a continuous loud sound when engine is on. Vehicle was brought into the service department on 8/10/2024 with no resolution. *** *********, the service *** that was helping me advise that a part needed to be ***laced but I have yet received any updates. My vehicle condition seems to be getting worst. I mention that the transmission might need to be ***laced but nothing has been done.

  

  Business Response

  Date: 01/03/2025

  To whom it may concern,
  I wanted to clarify the timeline regarding the customer's vehicle.
  The vehicle was not at our location for three months. Initially, it came in for a shifting issue in July, and the transmission needed to be replaced. However,the part was on backorder. The vehicle arrived on 07/24/24 and was picked up on August 10th.
  During that time, we also identified the need for an idler pulley replacement.Unfortunately, that part was also on backorder with no estimated time of arrival from the manufacturer. The customer opted to take the vehicle elsewhere for the pulley repair. However, this repair was never completed, and the customer later filed a ******************** complaint.
  On December 10th, the vehicle returned to address the idler pulley and an oil leak. These repairs were completed, and the vehicle was picked up on December 12th.
  ***,our service advisor, personally walked the customer to the cashiers office,reviewed the repair order, and did not recall the customer mentioning any additional concerns at that time.
  To our knowledge, everything has been resolved, as the customer was here after the initial ******************** complaint.
  Thank you 

• Initial Complaint

  Date:11/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 11/13/24, I saw a Ram 1500 Bighorn 2025 on Arrigo Dodge's website I was interested into. So, I contacted the dealership and spoke to the sales man listed on the paper. He confirmed that the truck was available. That same day I went and test drove it. I liked it. Then, we began to negotiate on the OUT of THE DOOR PRICE including my trade in. I left the deal on the table at $50,298.79. During the negotiations, I was told if do not finance with ***************, I would loose $3,000.00 discount on the deal. Since I already have an existing car loan account with the bank, I do not oppose to that. I diligently rushed and got approved for this new auto loan. Thus, the following days I just continued to communicate with the sales *** via phone and told him I was approved with the bank for the truck. But, I was out of town to hold it for me to until I return. Sure, he held for me! On Tuesday 11/19/24, I showed up to the dealership with the very hope that I would seal the deal. Although I already have my approval authorization from the desired bank, however I am told that they are the one who have to submit my credit in order to keep the discount. Once again I agreed. Almost an hour later, the sales manager (******* *****) told the sales *** ****** to tell me that if I do not go with their bank the out of the door price will increase by a $1,000 + more. That was a shocked! Bank's name was new, not ***************. They went on to tell me with that new bank mentioned the out of the door price $49,853+, APR 8.5%. That proposal even with my down payment, would make my monthly payments out of budget. Also, the other proposal $51,302.62 if it is ***************, and APR through the dealership is unknown would put me out of budget.Arrigo Dodge dealership in ********* Beach needs to respect and honor their commitment. NO GIMMICK DEAL! I was ready to commit on the deal. Although, Arrigo preferred package price seems fluff / profit to make up for the discount and incentives to me.

  

  Business Response

  Date: 11/27/2024

  Mr. ****** ********* came to the dealership, but we could not come to an agreement on the price. The last figure shown to him by the sales associate was a what if we could do $50,298 situation, which he told the salesman was too high, and he left. However, Management never agreed to that price; the sales associate was working on obtaining any kind of commitment to purchase from the customer. Mr. ****** ********* returned about a week later,and I informed him that if he financed through us, the final price would be $48,250 bottom line. He was aware that if he chose to finance through his own bank instead of ours, the price would increase, as he mentioned in his complaint.
  We offered him two options: the price of $51,302 (which he referred to) and the $48,250 price if he financed with our bank. We also explained the terms, including the interest rate of 8.50% over 75 months through our financing partner, **********. He declined that offer and insisted on the $50,298 price, which Management never agreed to.
  The customer is upset because he went to his bank with a number Management had never agreed to, despite us offering alternative financing options, which he chose not to accept.
  

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22582161
  
  

  I am rejecting this response because:
  The offer of $50,298 was given to me by sales manager ****** ****, printed from Arrigo Dodge's database on their letter head.(See attachment) Base on their response, now that they deny and state the offer was not approved by management. When in fact they were the one who tabulated the numbers and gave me the quote/offer. Once again, that showed me their insincerity of reaching out to any compromise / amicable solution.This behavior is malicious, abusive and manipulative. Therefore, Arrigo's Dodge Chrysler Jeep Ram Dealership in ********* Beach should be held accountable for their malpractice.

  
  
  Sincerely,
  
  ****** *********.
  
  

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 7th dropped my truck off around noon for warranty work to be done for rear driver side power window intermediately working and alignment being off.Oct 8th Truck was taken to lunch it looks like at 11:15 to approximately ************************* trip time and excessively speed to 73.8 mph and the speed limit on Okeechobee blvd is 45mph. 11:51am-12:08pm at After lunch for an hour truck left approx. location of ************************* at 1:12 pm and then driven to someones residence and turned around in the drive way at approx. ********************** it looks like and finally went back to the dealer ship at 1:40PM.Oct 9th Picked up truck around 11 after finding out truck was used for going to lunch and then stopping at someones house on Oct 8th.Once I found out issue with the truck being taken to lunch, I requested to talk to the service manager on Oct 9th. After an hour and not hearing from him I drove to the dealer ship to talk to him and pick up my truck. After an hour of waiting at the dealership the truck finally was pulled around and I was told service manager would call me when he was done with his meeting. I was also told since the rear window was fixed, they would have to order a switch and would give me a call when it came in. I still have not heard anything about the switch or a call from the service manager Rear window still had an intermittent issue, I was told they replaced the window motor but nothing documented for work done and when I tested the window it was still intermittently working and service adviser **** said they would order a drive door switch since that seemed to be what was intermittent and would give me a call when it came in after being ordered. Alignment seems to have been corrected but steering wheel angle is still incorrect. Dealer also has entered incorrect info on vehicle history as to what was done show work was done on Oct 15th and doesnt state window motor was replaced which I would suspect that it wasnt.

  

  Business Response

  Date: 11/15/2024

  Dear Sir, 

  Since we spoke last your concerns have been escalated to upper management to best assist you. There have been several attempts to reach out to you to discuss your matters further.  We will continue to reach back out to you next week.  Thank you for your patience.  

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2023 *** 530E from Arrigo on March 19, 2024. The salesperson I worked with was **** ******* and the sales manager was ****** *****.The bill of sale listed a $250 charge for a 2nd car key. The salesperson told me used cars often only come with one key. After the paper work was completed, and the car was paid for, I asked the salesperson to give me the 2nd car key. He told me there was no 2nd key for the car. He told me the dealership would be sending someone to my house in a day or two to make the 2nd car key and give it to me. After a week I had not been contacted by anyone about the 2nd key and called the salesperson. The dealership told me **** ******* no longer worked there. I called his cell phone and **** ******* told me that I needed to speak with "*****" who was arranging for the 2nd key to be made for me. I tried calling ***** that day, got his voicemail and left a message. He never called back. I continued to call ***** 1x each week for 2 months -- always leaving voice messages, but never received a call back. I called the dealership on May 25th and asked the receptionist to tell ***** I would be stopping by that day to inquire about the 2nd key. Upon arriving, I was told ***** was busy but he had ordered the 2nd car key and would be contacting me. I never received a call from anyone at Arrigo and visited once again on July 27th but was told ***** was busy with a customer. After waiting for over 5 months and not receiving a single call back I've decided to file this complaint to either a) obtain the 2nd car key I paid $250 extra for, or b) be refunded $250.Signed: **** ***** 8/21/2024

  

  Business Response

  Date: 09/05/2024

  We will be more than happy to assist.  I have reached out and left a voicemail with my contact information.  Awaiting on his call back to help resolve issue. 

  Regards, 

  ****** Valega 

  ************

   

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22172509
  
  I am rejecting this response because:

  I received a call from ****** at Arrigo on Sep 5. She told me they would either have a key made or refund me my money that I paid for the extra key. I told he I would rather have the extra key. She said she was going to talk to someone about making the extra key and get back to me. I have not heard back from ****** and it has been close to 2 weeks. I am not saying the issue wont be resolved but as of today it has not been resolved.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 09/18/2024

  Hello Sir, 

  Our team has left you a couple of messages for you so we can coordinate your options.  You can reach back out via e-mail or return call from voicemail left. Via e-mail ****************************************************************************** 

  

  Business Response

  Date: 09/19/2024

  Update: 

  I was able to make contact with **** and he totally understands, we are good.  He will be taking his car to *** and getting his 2nd key.  As agreed, I will handle getting him reimbursed when I receive the invoice and proof of payment. 

   

   

  

  Business Response

  Date: 09/20/2024

  I was able to make contact with **** and he totally understands, we are good.  He will be taking his car to *** and getting his 2nd key.  As agreed, I will handle getting him reimbursed when I receive the invoice and proof of payment.
  

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22172509
  
  I am rejecting this response because the issue has not been resolved. ****** @ Arrigo told me the only way that I would be able to get the spare key that I have been waiting for was for me to take my car to a **** service center, order a spare key to be made, pay for the spare key, and upon sending her a receipt showing that I had paid for the spare key she would reimburse me 100% of the cost that I had paid. I ordered the spare key and paid the $786.32 cost. I have sent ****** my receipt showing proof of payment. I am now awaiting Arrigo to reimburse me for the $786.32 that I paid for out of pocket.
  
  Sincerely,
  
  **** *****

  Customer Answer

  Date: 09/30/2024

  This complaint has not been resolved. My last communication indicated I am awaiting for Arrigo to reimburse me which has not occurred. 

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1st, 2024, my wife took our Dodge Challenger to Arrigo for a right front lightbulb replacement. At completion she was presented with a $622.40 for a job. I was surprised at the prices so I looked up the price of the bulb which on the invoice was listed at $424,- and on the official Mopar site was listed for $299.88. I called the service department, spoke with a manager and was told that we got a discount as they would normally sell those bulbs for 600 dollars. These are price gauging practices that, when I read through other complaints, this dealership and service department seems to be notorious for (should have done my research sooner). I also did not get a proper explanation why we need such an expensive lightbulb when the Mopar site the official site for parts for these cars has a bulb listed for $47.25. I would not have filed a complaint if I would have been treated a little more courteous and being listened to.

  

  Business Response

  Date: 08/05/2024

  To whom it may concern:
  Regarding customer ******************************* complaint
  Referencing Arrigo WPB CDJR Repair Order: 155135
  Dated: 08-01-2024
  On August 1, 2024, service guest arrived and reported a burnt-out passenger-side headlight. Our service advisor, *******************, created a repair order and the vehicle was dispatched to the shop. 
  The service technician diagnosed the issue as a failed HID bulb,which is integrated with the ballast in this model. Due to the bulb's complexity and the sensitive installation process, the part cost $424.
  The customer later found the bulb listed for $299.88 on the Mopar website. It's important to note that *****'s pricing is independent from dealerships and can fluctuate. To address the customer's concern, the service manager adjusted the price to reflect the cost of the bulb if the customer had provided it, along with a discounted labor rate.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22083719
  
  Any adjustment is acceptable.
  Sincerely,
  
  *******************************