Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/09/2024 my wife and I paid a deposit of $1066.91 to ATG based on a moving quote of around $3200. AFTER we paid the deposit they told us the price went up to $6100 and we needed to pay the difference from the original deposit and the new deposit. We refused and told them that we couldnt afford it and would be renting a truck and moving ourselves. The deposit had not been charged at that point, and it didnt get charged until AFTER we had completed our move. Weve tried to resolve it with the company and they told us because we didnt notify them in writing that our cancellation never happened, but ******************* assured us when we cancelled that we wouldnt be charged the deposit. They took $1066.91 from us and provided absolutely no service.

  Business Response

  Date: 08/30/2024

  This customer cancelled the move outside our forty eight hour cancellation window. All cancellations must be sent to our customer support email addresss. If a customer cancels after the initial forty eight hours fom placing the deposit then the deposit is non-refundable. 

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22216669
  
  We cancelled when the price doubled, which was conveniently past their cancellation window. They claim that the deposit was to reserve a truck. But if the quantity and weight both went up double then they would obviously need more room and therefore would need to change the reservation anyway, so how are they entitled to keep a deposit for a reservation that they would have canceled either way? All the negative reviews of this company are spot on, theyre nothing but a bunch of scammers trying to rip people off.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/09/2024

  There is no scam here. Customer has 48 hours to cancel and get a full refund of their DEPOSIT. That is why its A DEPOSIT. 

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22216669
  
  I am rejecting this response because:
  

  The price we agreed to was changed, at that point our deposit should have been returned to **. We never agreed to continue with the new price, so how can they keep a deposit for a price that was changed? If its not a scam then why wont they just give us our money back? 

  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 09/19/2024

  This is ridiculous, what is the point of your organization if you cant act when people are being taken advantage of? We made a deposit, the company changed the price and asked for more money as the deposit had increased, we said no and that we were NOT going to continue with the service. No payments were processed until a couple of weeks after we cancelled, so explain to me how this was a legitimate deposit. This company deliberately gave us a low price in order to secure the deposit and then jacked the price up so high that we couldnt afford it. We were charged over $1000 for literally nothing, no service was given, and the deposit wasnt even charged until weeks after we cancelled. Oh but because we didnt cancel in writing were supposed to just bend over and take a $1000+ loss?! How is this fair? 

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to demand the immediate processing of the refund for the deposit associated with the moving service scheduled on April 8th (reservation #J2869868), which I canceled within one hour of payment. This cancellation was well within the agreed-upon time limits for a full refund, yet I am still awaiting the return of my funds, now more than four months overdue.Despite being promised a refund within ***** business days after April 8th, I have faced nothing but delays and unresponsiveness. I have made 37 attempts to resolve this issue directly with Allied Transportation Group:- 18 emails sent weekly inquiring about the status of my refund have gone unanswered.- 12 calls to the ************ service line, of which only two were answered, both ending in abrupt disconnections.- 7 text messages to ***************************, my original broker, and "****," another broker, have been similarly ignored.This situation has caused me significant stress and financial hardship. The complete lack of communication and accountability from Allied Transportation Group is unacceptable. I have been patient and accommodating, giving ample time for this matter to be resolved, but this continued disregard for my rights as a consumer cannot continue.I am deeply disappointed by how this situation has been handled. I expect immediate action to process my refund, as is my legal right. If I do not receive my refund promptly, I will have no choice but to pursue additional measures, including filing formal complaints with relevant consumer protection agencies and seeking legal recourse.I trust that you will treat this matter with the urgency and seriousness it deserves.

  Business Response

  Date: 08/26/2024

  We are having the billing department look into this further.

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22140677
  
  I am rejecting this response because: it is the same generic reply I have received since April 8th, 2024. While I initially accepted this explanation, after hearing it repeatedly without any follow-through, it has become clear that your response is a stalling tactic rather than a genuine effort to resolve the issue. Your failure to provide a concrete timeline or any evidence of actual progress gives me no confidence that this matter will be resolved. I demand immediate and definitive action, not more empty reassurances.
  
  Sincerely,
  
  *********************** *******

  Business Response

  Date: 08/28/2024

  Billing is looking into this check. Shows it was mailed in April. 

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22140677
  
  I am rejecting this response because: I never received a check from Allied. I would like to see confirmation of this check showing its date, who it was made out to, and address to be sent to. If they truly did mail the check, then it was either lost in transit or sent to the wrong address. This can be proven by the fact that this "hypothetical check" they claimed to have mailed out in "April" was never cashed, and my bank statements can further prove this. Therefore, Allied should report the check missing, stop payment process, and then re-cut a check to be sent to me.
  
  Sincerely,
  
  *********************** *******

• Initial Complaint

  Date:08/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  stole multiple items and lost mulitple items

  Business Response

  Date: 09/09/2024

  We have looked into this. Customer needs to place a claim. Nothing was stolen.

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22117200
  
  I am rejecting this response because:  The volume of things missing is crazy, anything with street value is gone, and there was complete deception regarding being told our items would be on a truck of our own, never transferred, and go straight from our house in ******* straight to our house in ******* (people we ended up sharing truck with got same sales pitch).  It was a deliberate and orchestrated lie.  Even the guy that loaded the truck alluded to taking the truck to a hotel and driving 8 hours toward ******* in the morning and then the rest of the way the next day (which coincided with our plan - why we worked with this company).  ******** times when asked to speak to supervisors were rejected on separate occasions at different junctures.  (Ex: "Who made the decision to send my stuff to *****."  "The bosses."  I would like to speak to them please."  "You don't get to them, the bosses don't take phone calls.")    The same thing happened to the people from ***** that we ended up sharing a truck with and this is not right.  Once the sale was made the sales person was no longer reachable (people from ***** said same experience exactly with a different sales person's name).  This is their standard mode of operation, isn't right and they should be held accountable.  Ok they stole my new 6 pairs of Air ****** sneakers (new and street value), disappointing, but could be replaced.  My Championship rings from my 20 year career in college athletics.  Those can never be replaced.  This is an atrocious act.  Go on the reviews, which I should have done obviously and did not until the first red flag.  There is a pattern here.......
  
  Sincerely,
  
  ***** ******

  ************

  Business Response

  Date: 10/10/2024

  This customer received his money back. This has been SETTLED.

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22117200
  
  I am rejecting this response because:  The matter is not resolved, my belongings have not been returned, a claim was filed, and the company has hamstrung that process as my case manager *** at CSI ***************** would also attest to. They have been completely difficult and misleading throughout the entire process after "making the sale" and have multiple cases documented that this is not an isolated incident of blatant lying and lack of accountability but a proven track record.  They should be shut down and not be able to do this to anyone else and people should even be found negligent and liable in my opinion.  At minimum fraud has been committed and one of either theft or complete negligence/dereliction of obligation have been as well.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Allied Transportation Group to ship appliances purchased in ********** to be delivered to my home in ****. I listed every single item that would be shipped. I received an estimate stating that it would cost $1768. I would assume that the estimator would have enough knowledge to accurately estimate shipping 9 appliances. Imagine my surprise when I receive a phone call from ************************* the contracted provider, saying that because my washers and dryers (three sets) couldn't be stacked (in boxes from the factory) that my square footage increased. This would cost me an additional $549. My fridge was also larger and bulkier than they imagined so I was being charged an extra $350 for that. I knew I was being ripped off so I immediately called the customer service number from *******************************************. I was connected with someone who apologized and said there was "nothing she could do." I would need to write an email and address it to "upper management." I tried to pull up my contract, but it had "expired." I should have access. Fraud? I called the estimator but couldn't leave a message. Through no fault of my own, I could not access my contract. My contract said that I would receive something in writing if my estimate changed. I did not. On 7/15 Evergreen dated my signature 7/8. Fraud? I was in the middle of a field in ***** on 7/8 and didn't sign. Everything was done over the phone and I had to make a payment right then or my stuff wouldn't be shipped and I'd loose my deposit. My contract said Allied transportation would help me negotiate changes in price. They did not. On top of that, when my shipment arrived, MY APPLIANCES WERE STACKED! I didn't use the additional square footage. I have emailed Allied transportation and they have denied all wrong doing. Evergreen Shift also has not returned calls. My fridge is also extremely damaged. I would like compensation for the upcharges ($899) as well as help with making a claim on my fridge.

  Business Response

  Date: 08/09/2024

  The customer received an over the phone estimate and gave their sales *** the list of inventory. If the customer takes up more space than estimated, the price will increase.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22104456
  
  I am rejecting this response because:
   The third party contractor that I spoke with on the phone specifically stated the reason my square footage increased was because my appliances could NOT be stacked and transported safely. They stacked them anyway. I have submitted pictures with my stacked appliances on the moving truck. They charged me for square footage that I did not ask for and I did not use. I would like a refund for additional charges. I have been unable to reach anyone who will call me back and I would like help in making a claim because the fridge they transported was damaged in transit. I would like assistance in how I go about making this claim.
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/26/2024

  The claim for overages would be sent to the carrier that picked up the items.

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22104456
  
  I am rejecting this response because: In my contract, Allied Transportation Group said they would help negotiate terms and prices if there was a problem with the third party transporting my items. When I called, customer support said there was nothing she could do to help me, and I was to send an email to upper management. I will attach my sent emails. Upper management has not helped resolve this issue. I had a contract with Allied Transportation group I signed ahead of time. I had to pay the third party or my deposit would be forfeited and my goods would not be delivered. I was told I had fifteen minutes by the third party to decide what to do. No one else at Allied transportation was helping me. Because Allied transportation group customer support could not help me, I paid so my items could be delivered. I would have never chosen to work with the third party as they were horrible on all fronts. My contract is with Allied Transportation Group and therefore they should be the ones to make amends. I did not choose of my own volition choose to work with the third party. It is not fair that Allied Transportation Group denies all responsibility. They were the ones who chose the third party. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Allied Transportation Group (*** ******* FL) for a move under verbal confirmation that they were the carriers. The person who reached out, whose name is on the contract, provided the *** number (******* FL) of another company, ATG Moving and Storage, by text message, claiming it was their own. However, they later sent a contract with a different *** number. Despite our explicit request not to be subcontracted, they manipulated us into believing this would be honored, only to later send an agreement that allowed them to subcontract the job. This agreement favored their interests and exploited our lack of knowledge and experience in such matters. They then outsourced the move to ***************** a company with a notorious reputation for bad practices, who are now attempting to extort us, withholding information, and deliberately delaying the delivery of our belongings. We were unable to verify this subcontractor's identity or reputation beforehand because Allied Transportation Group failed to disclose this information in advance, placing us in a vulnerable position.

  Business Response

  Date: 08/09/2024

  One DOT number is our Broker and the other is our Carrier. If we cannot move the customer with our own carrier, it gets booked under the broker and is brokered to another carrier.

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22080120

  Dear Allied team, 

  We understand the necessity of subcontracting when required; however, we explicitly requested not to be subcontracted, specifically to avoid the risks associated with a poor carrier selection. We took the time to research and choose your company to ensure that we were entrusting our move to a reliable provider. Despite this, you subcontracted our move to another company without ensuring they were a capable company, thereby failing to honor our trust as consumers.
  

  As a broker, you have a fiduciary responsibility to ensure that any subcontracted carrier is reputable and capable of fulfilling the contract without causing harm or loss. In this instance, you failed in that responsibility by subcontracting our move to a company with a known poor reputation, which has now resulted in the withholding of our belongings for over two months without any signs that they will deliver them.
  

  We have filed formal complaints with all relevant regulatory entities regarding this matter. However, if our belongings are returned promptly and this issue is resolved, we would appreciate your efforts in rectifying the situation and would acknowledge your commitment to resolving this unfortunate situation. We are hopeful that you will take immediate action to ensure the return of our belongings without further delay.

  
  Sincerely,
  
  ***************************** ******

  Business Response

  Date: 08/26/2024

  We have our billing department looking into this. 

• Initial Complaint

  Date:07/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Allied to move my daughter from ******* ******* to ******** ********** on August 1st. They quoted me a price and I received a detailed list of the items included in the price. Today, they reached out to double check the list of items for the move scheduled Aug 1st and they have changed the list of items. We added back the items that were removed from the original list and now they are charging us an additional amount (an additional $725.28). I checked our account online and the signed quote includes all the items that they are now charging us extra for. I asked the customer service *** assigned to my account, ***************************, and he said it's a glitch in their system that any changes made to the estimate changes the original signed contract as well, so the items were never on the original and only now appear because he just added them. I was trying to talk to him about how this is illegal to make changes to an already signed contract and he hung up on me and won't answer my calls or ***ly to my voicemail. Allied also has not told us when we can expect our goods to be delivered in **********. Please note the dates on each attachment. This is now a crisis because the move date is August 1st.

  Business Response

  Date: 08/09/2024

  Any changes done to the estimate were done with the customer's consent and their the ones who needed to add items to their list. When more items are added, the estimate will increase.

• Initial Complaint

  Date:07/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot imagine a worse moving company than Allied Transportation Group. Communication with their employees is awful, unless they are calling for additional money. They padded the bill for much more cubic feet than the actual amount. The front of the truck was only stacked half way up, but charged for full amount, and even tried charging me for more cubic feet than the truck could hold, which actually made me laugh! 9 pieces of furniture were damaged or broken by the movers

  Business Response

  Date: 08/09/2024

  We addressed this back in May and the customer placed a claim and the claim has been paid and closed.

  Customer Answer

  Date: 08/24/2024

   
  Complaint: 22054555
  
  I am rejecting this response because: The settlement you provided only covered a fraction of the damage your company did to my furniture, but was the only way to receive a response from your company. 
  And I just want to warn others how poor your service was for me.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/26/2024

  This is a claim with a professional claim company who works the claim based on the choice made by the customer at the time of pickup on their Bill of Lading. They either choose the free option of coverage which is a WAIVER Option 2: WAIVER of Full (Replacement) Value Protection. This lower level of protection is provided at no additional cost beyond the
  base rate; however it provides only minimal protection that is considerably less than the average value of household goods. Under this option, a claim for any article that may be lost, destroyed, or damaged while in your mover's custody will be settled based on the weight of the individual article multiplied by 60 cents. For example, the settlement for an audio component valued at $1,000 that weighs 10 pounds would be $6.00 (10 pounds times 60 cents). Dollar Estimate of the cost of your move under the 60-cents option. The other option is FULL REPLACEMENT VALUE LIABILITY The Cost Estimate that you receive from your mover MUST INCLUDE Full (Replacement) Value Protection for the articles
  that are included in your shipment. If you wish to waive the Full (Replacement) Value level of Protection, you must complete the
  WAIVER of Full (Replacement) Value Protection shown below. Full (Replacement) Value Protection is the most comprehensive plan available for protection of your household goods. If any article is lost, destroyed or damaged while in your mover's custody, your mover will, at its option, either: 1) repair the article to the extent necessary to restore it to the same condition as when it was received by your mover, or pay you for the cost of such repairs; or 2) replace the article with an article of same kind and quality or pay you for the cost of such replacement. Under Full (Replacement) Value Protection, if you do not declare a higher replacement value on this form prior to the time of shipment, the value of your goods will be deemed to be equal to $6.00 multiplied by the weight (in pounds) of the shipment, subject to a minimum valuation for the shipment of $6,000. Under this option, the cost of your move will be composed of a base rate plus an added cost reflecting the cost of providing this full value cargo liability protection for your shipment.
  If you wish to declare a higher value for your shipment than these default amounts, you must indicate that value here. Declaring a higher value may increase the valuation charge in your cost estimate.

   

  THIS CUSTOMER CHOSE THE FREE OPTION. THEREFORE HER CLAIM IS BASED ON .60/PER LB
  

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22054555
  
  I am rejecting this response because: People need to be warned of your companys business habits. Your truck showed up to my home almost totally full of other peoples furniture, and no way it would of held half of my furniture. I actually measured the small space left in your truck, and your movers agreed there wasnt enough room. They brought an additional truck the next day and loaded the front only half way up, and the back to the roof to hide that, then charged me for the total cubic feet. Your company even tried to charge me for more cubic feet than the truck would hold, which was actually funny how ridiculous that was, even your employee laughed. They did apologize to me for the amount of damage to my furniture, however your third party insurance company was awful to deal with.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 25th, 2024 I contacted Allied Transportation Group because I was relocating to *******, ***** and I needed a moving company to transport my household goods. I spoke with a gentleman ****, he made my reservation. I gave basic information as far as pickup and dropoff location, phone number and I also paid my deposit of 784$. I originally tried to send it via Cash App because they said they do accept but cash app wouldn't let me send because it said it was a scam. That was a red flag right there, but my move was coming up soon and I was desperate I needed an affordable moving company so I paid for the payment over the phone with another card. Fast forward, the weekend of my move arrives which is May 25th. They arrived but they arrived several hours late and everything wasn't loaded on the truck they left some things behind I had to drive to ******* with me in my sedan . They then tried to charge me an additional 400-500$ because they said I had more items then I stated over the phone which wasn't true either . So I paid the price that I was originally given in my contract which was Deposit of 784$ , then I paid 668$( which the courier had me zelle to his personal zelle) which was also weird to me at pick up and the remaining balance of 668$ at the drop off( which I have yet to pay because I havent gotten anything). It is July 20th,2024 I have yet to receive my household goods to my apartment here in *******, *****. THAT is ********! I have my whole life in there, I'm in a whole new state with nothing. Their customer service team is disgusting and they have no remorse for people once they have their money, I've been complaining weeks about an ETA , they haven't given me one. I've filed police reports with them and I honestly don't know what else to do. Their business practice is terrible. They're so disrespectful, inconsiderate and I've been patient but what is taking so long to receive my things. It's a NIGHTMARE! I WANT SOMETHING DONE ABOUT THIS IMMEDIATELY!

  Business Response

  Date: 07/22/2024

  The customer took up more space than was estimated. That was the reason for the additional charge. **** does not do sales. He does **************** so that is not the correct information. Customer was being loaded for delivery and they could not get her on the phone to confirm so her items were offloaded for the next load for delivery. 

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 22020142
  
  I am rejecting this response because: That is ********. I Know who I Spoke with, It was ************** I found weird because the contract said a different persons Name . And You guys still have yet to reach out to me about an ETA on the arrival of my things although you told ******* ***************** you would be departing Friday July 19,2024. Still have not contacted me and you still currently have my stuff in your possession. I see why its taking so long to get a full truck , your business practice *****. I would HIGHLY NOT recommend! 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/22/2024

  Customer needs to reach back out to the carrier to schedule her delivery. Her sales rep was ***************************.

• Initial Complaint

  Date:07/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract to move us from **** to ************** for the some of $7900 when the truck finally got to SC the price increase to $14,500 or they wouldnt deliver our furniture when they unloaded the truck I had two tv broken one **** 55 inch flat screen and a 25 inch flat screen tv also my live edge kitchen table was scuffed and legs were broken off the table my queen *** bed headboard was scuffed and the frame was bent to no repair also we paid so they would but everything together a bond delivered at which they dropped and ran out of here.

  Business Response

  Date: 07/31/2024

  We are a little perplexed as to why this customer believes he is intitled to a full refund on his move. At pickup the customer had additional items and took up additional space on the truck over his reserved cubic feet on the truck. In regards to any damages. We have emailed this customer the link to where he can be directed to in order for him to initiate the claims process. This customer did not opt for the full value protection that is an option at pickup. Unfortunately, this only had the industry standard which was explained to him in writing when he signed his original estimate. The industry standard is .60 cents per pound. Again, this is all explained again for the customer via our link to file the claims which has already been emailed to him.

  Customer Answer

  Date: 07/31/2024

  Allied Transportation Group never told me about any additional insurance for Damaged Items also everything was done by phone never did anyone come out to my house to take a list of items . They just showed up in a Penske box truck . The Driver named *** was a professional packer when he said that he would wrap the ** with bubble wrap then wraps with a moving blanket the placed inside the moving box the kitchen table showed up to the destination not even wrapped with anything. But before *** would unload the truck he told me that I had to pay additional $3000 and something dollars and then he would unload the truck . I had paid extra for them to take apart and put everything back together but they lost all the bolts and nothing was put back together. The moving cost started at ******* and ended up cost over $14,000.00 with broken items.

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 21988369
  
  I am rejecting this response because:

  Allied Transportation Group never told me about any additional insurance for Damaged Items also everything was done by phone never did anyone come out to my house to take a list of items . They just showed up in a Penske box truck . The Driver named *** was a professional packer when he said that he would wrap the ** with bubble wrap then wraps with a moving blanket the placed inside the moving box the kitchen table showed up to the destination not even wrapped with anything. But before *** would unload the truck he told me that I had to pay additional $3000 and something dollars and then he would unload the truck . I had paid extra for them to take apart and put everything back together but they lost all the bolts and nothing was put back together. The moving cost started at ******* and ended up cost over $14,000.00 with broken items.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/09/2024

  We are very sorry to hear about your experience. We will be looking into this further. In the meantime the customer needs to place a claim. 

  Customer Answer

  Date: 08/09/2024

  I have placed a claim back on the beginning on July of this year and still have not received a reply.

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 21988369
  
  I am rejecting this response because:.

  I have placed a claim back on the beginning on July of this year and still have not received a reply.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Allied Transportation to complete a move from ******** to ****. Not only did they charge me $1000.00 more than I was quoted but also delivered someone else's stuff to me and didn't deliver some of my items. It has been a nightmare situation with this company from the beginning to the end. I wouldnt refer them to my worst enemy!

  Business Response

  Date: 07/17/2024

  Please contact Panthers to address the issue of having a customer that doesn't belong to you. The customer had more volume than anticipated.

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 21969124
  
  I am rejecting this response because:  i don't want to hear about volume.  I was able to fit the entire move inside a 510 storage unit.  They are only claiming that to up charge on the quote I was given.  ************ is based on falsehoods and still haven't heard back from their partners about my missing items and the items i have from another company.  Allied just wants to blame others. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/25/2024

  No one is blaming. It is legit the carriers responsibility at this point. 

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 21969124
  
  I am rejecting this response because:
  

  I hired Allied to handle the move.  Your response was contact Panther. Well when I spoke to ******* the sale was for Allied not Panther.  You saying that is your attempt to pass the buck off on them.  This is why you have terrible reviews.  Your lack of care is why I have the issue.  No acceptance of responsibility.  Why were you given $1139 for you not to take responsibility for anything that went wrong?  The contract was signed with YOU! 

  Sincerely,
  
  *****************************