ComplaintsforBankrate, LLC
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Complaint Details
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Initial Complaint
09/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
The company sells your information to other loan brokers, my phone hasn't stopped ringing every few minutes for a week no (no exaggeration). Needless to say we did not go with anyone referred by this data selling company. Abusive and reckless data privacy practices.Initial Complaint
08/24/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Back in early June, I was looking for mortgage companies / lenders. I found a couple through Bankrate.com and I have attached a confirmation of the promotion they also had. I went through with one of their lenders, *********** and provided documentation after I closed on the property to prove I had use one of the lenders for my mortgage. I submitted all document and even received confirmation with approval that I would receive the $200 promotion gift card via mail. I have since then been following up since July on the updates and they are not being truthful about mailing out the card and have no honored their promotion to date. It's now almost end of August.Business response
11/15/2022
We're sorry to hear you're experiencing difficulties with receiving your rewards card. We have contacted our fulfillment partner inquiring about the status of your reward and will work together to rectify the issue. We appreciate your patience as we work toward a resolution.
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Contact Information
1645 Palm Beach Lakes Blvd Ste 1200
West Palm Beach, FL 33401-2214
Customer Complaints Summary
13 total complaints in the last 3 years.
7 complaints closed in the last 12 months.