Complaints
This profile includes complaints for Max Guard Hurricane Windows, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 31, 2024 I contracted to do all Hurricane Windows on my house With Max Guard hurricane windows company in ****************** $53,000. I gave them a down payment of $26,500. On approximately. December 18. 2024. The salesman contacted me and told me they cant do the job because the margins are too tight. It would be $7000 more. Isaid I dont understand you guys signed a contract took my deposit. We went through the ********************* to get approval to get it done and now youre telling me you cant do it. I do believe thats price gouging. They still have not called me back and Ive called him at least five times and have not got a remedy for this. Therefore, Im filing a complaint. Please contact me for any questions you need ***** ****** ************. Thank you
Business Response
Date: 12/27/2024
Spoke with customer today and we agreed to resolve his concerns. This is the second project for a different home that we have contacted with this customer so he is a previous satisfied customer.
The issue was the different color glass that was chosen for his doors compared to his windows. At customers request, we coordinated having the different color glass samples delivered to customers residence for him to review and decide on desired option. Customer said he will remove any complaints that he filed immediately after the glass color situation is resolved and his windows and doors are ordered next week.Initial Complaint
Date:07/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Horribly ran company. I called on July 12.Refused to provide me a quote for over $100,000 of windows and 3 sets of sliders and 3 single patio doors. Completely wasted my time taking my info from the start. I tried to explain to the phone agent that the owner (my mother) cannot meet with every single sub contractor and that the designer will be choosing the window style. At first I thought they were just clueless but then I realized worthless! He refused to provide me any service and said he has to meet the owner before moving forward. I have gotten over 5 window quotes from other companys with no issues. I suggest this business changes their practices unless they never want to do any sort of commercial job or high end property where the owner is not available to meet with there salesman. I even asked for the manager and just got I am the manager. I explained Im fully aware that the owner has to sign all permits etc. (this is not the first time I have managed construction projects for my mother who is the princible of the propertys) They didnt care. Oh well cant beg to hire people.Business Response
Date: 07/18/2024
We sincerely apologize for the experience you had when calling to schedule an appointment for our window specialist to meet with your designer to get a quote for your mother's property.
Like most all companies in our industry, Max ********************** provides free consultations and quotes to property owners, however we will make exceptions to meet with property managers, renters, under certain circumstances.
If we can be of any service to you, we will schedule an appointment with your designer for a quote on your mother's home without your mother being present.
Initial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with this company one year and 3 weeks ago for windows. I provided a $22,000 deposit. After months of going back and forth with them over BS delays I'm meeting with my lawyer tomorrow and have to file a civil lawsuit to get my deposit back. Management never calls back and always wants to do the texting and emailing. I am 60 years old and do not like that, I want to hear a voice. Updates are never provided. Now I have to pay a lawyer to get my $22,000 back. This has been very stressful. If I failed to submit payment after the job is done then Im the bad guy right? Ive been in WPB for over 30 years and have never dealt with this kind of c***Business Response
Date: 02/02/2023
We sincerely apologize to all customers who have been delayed by the industry-wide supply chain challenges. Fortunately, the manufacturers have recently recovered and we are now back to receiving deliveries within ***** weeks from order date.
We have been diligently communicating with all of our customers both via phone and emails so as indicated in our consistent 5-star reviews. So, if this customer would identify himself with an actual name, address and contact phone number, we will immediately provide him with an updated delivery date and a VIP installation.Initial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I PAIDED 50% DOWNPAYMENT FOR IMPACT WINDOWS. IN MARCH OF 2022, I SIGNED CONTRACT WITH MAX GUARD HURRICANE WINDOWS LLC WITH THE ASSURANCE THAT THE PRODUCT WILL BE INSTALLED BY JULY 27, 2022 PER CONTRACT AGREEMENT. PLEASE NOTE: AS OF TODAY DECEMBER 5TH, 2022 STILL NO IMPACT WINDOWS. WE ARE SENIOR CITIZENS AND NEED PROTECTION FROM THE STORMS. IF MAX ********************** IS UNABLE TO FULFILL THEIR OBLIGATIONS THAN PROVIDE US A FULL REFUND. THANK YOU.Business Response
Date: 12/12/2022
We are truly sorry that our customers window installations have been delayed due to industry-wide supply chain challenges. MaxGuards management team has been in ************************ with this customer and have supplied her with the updated delivery and installation status. We believe that she is now satisfied with our vendor delivery date and our active plan to immediately start and complete her installation. As the owner of MaxGuard, I will personally visit with the customer after the final inspection to insure she is delighted with our installation services.
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