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Business Profile

Holistic Health Practitioner

Tringali Vibrant Health

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2ml bottle of peptide in February and the bottle lasted me 6 months. Tringali Health's outsourced pharmacy (name unkown) sent me a new bottle for $595. I opened it for the first time today after receiving it in early August and there isn't enough liquid in it to last me even 1 month.

    Business Response

    Date: 10/02/2024

    Dear Better Business Bureau,

    Thank you for bringing this matter to our attention. We appreciate the opportunity to provide clarity regarding the events surrounding the patient’s concern about their tirzepatide medication.

    The patient ordered a 2ml vial of tirzepatide on July 23, 2024. Approximately two months later, on September 18, 2024, the patient reached out to our office, stating that the vial was not filled correctly, claiming it contained less than the prescribed amount. She provided an image of the vial, which we attached to her file.

    Upon investigation and communication with the pharmacy, it was confirmed that the correct amount of medication was dispensed. The pharmacy verified the fulfillment process, and based on the image the patient submitted, there was no indication of a discrepancy in the quantity of the medication provided.

    Our staff interacted with the patient multiple times to address her concerns. It was noted that the patient admitted to dosing the tirzepatide incorrectly, extending the use of her previous vial over an unusually long period. Despite this, she believed the new vial did not contain the full amount, though she had been in possession of the medication for two months prior to raising this issue.

    We understand the patient is frustrated, and we are committed to providing the highest level of care and support. To move toward a resolution, we have offered to review her dosing plan and ensure that she understands the proper administration of her medication going forward. While the pharmacy confirmed that the correct amount was dispensed, we are willing to work with the patient on any other concerns she may have regarding her care.

    Please let us know if any additional information is required.

    Sincerely,

    Terry Hossack
    Chief Financial Officer
    Tringali Vibrant Health

Tringali Vibrant Health is NOT a BBB Accredited Business.

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