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Business Profile

Hair Products

Hair Depot Beauty Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the store owner specifically told me if i purchased two of the same products (different color) within 10 days and with receipt i could bring it back and get a full refund . i come back after spending $500 in his store , with the clips ons that do not match my hair (unopened , with receipt ) and he tells his employee to tell me, no refunds .

    Customer Answer

    Date: 09/25/2024

    I purchased two separate hair pieces , which totaled about $300, the only reason I purchased both , was because the store manager told the young lady who was working there that I could bring the one I do not use back for a full refund, as long as its not open. 

    I specifically waited for the store owner to come back into the store , to ask this specific question.

     

    if he had told me its only an exchange I wouldnt had spent another $200 in his door totaled my total expense in the high $500s.

     

    i dont ever make a fuss about my purchases, ever . Its not about the money for me, I spent $600 in that store its about the condescending way they handled it, calling me a liar , wanting to throw me out of their store , and also taking a video of me as I attempted to track down the store owner .

     

    i will never do business there Again. On top of that, I would really appreciate my money back. 

Hair Depot Beauty Supply is NOT a BBB Accredited Business.

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