Reviews

Review Details

• Review fromS. Mark T

  Date: 07/30/2024

  1 star
  Bait and Switch - and double the expense of other companies. Contracted for a no-touch entryway installation. The entryway arrived unfinished and they expect us to contract for finishing. Outright fraud. Salesperson says one thing, the contract doesn't reflect the agreement. Avoid this company. Project Manager ***** is awful. Salesperson ***** sold us a product that wasn't what we wanted. VP of Sales is a customer-unfriendly person - my ********************** of his response to the problems with our installation is that they deal with this type of problem all the time (systemic fraud) and has a script in mind to deal with customers unhappy with his products and services.

• Review fromBrian G

  Date: 08/25/2023

  1 star
  Horrible experience. I ended up having to hire my own carpenters to fix the doors that I bought from them. $10,000 spent on doors and Randy wouldn't return my call or respond to my emails. Run fast and far from this place. Here is a list of what went wrong - it's pretty sad... • 4 doors came completely damaged. Two were sent for repair and were damaged AGAIN on delivery. I ended up having to pay my own carpenters to fix the doors. • I never received the door that I ordered for the linen closet. I ended up making my own door out of cabinet material. • None of the doors came with roller catches or even the cutout for them. We had to cut the tops of the doors and install. • My pivot hardware was never installed in the one door even though I was charged for it. Then the hardware was lost and finally after many calls/emails/texts it was found and delivered back to me. Still never installed in the door and no cutout from the factory. I had to do all of this. • 2 of the doors came warped. • Almost half of the screws were missing from the hinges. When I inquired about it – I was told that you guys ran out of screws, so you put in as many as you had. I ended up having to buy my own and install them. • A couple doors have both gold and silver colored hinges on the same door which is weird. I ended up swapping for the same color/matching hinges. • One door was made with the incorrect swing. • More than half of the doorstop was installed backwards. On the same door (out of 3 stops) you might have two that have the rounded edge showing and one that has the 90-degree edge showing. It was all over the place. I don’t think a single door had all of the stops in the same direction. • 2 doors had the incorrect jamb size. We had to custom make our own jambs on-site.

  First Impression Doors & More

  Date: 08/29/2023

  *****,

  
  

  It is disappointing that you feel the need to disparage our company for an order that dates back to September 22, 2021.  Furthermore, you agreed to have your carpenters fix the remaining minor issues and accepted a credit/adjustment of $648.28 to resolve any and all issues related to your purchase.

  
  

  First Impression Doors & More Inc