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Business Profile

Class Action Settlement Administrator

Digital Settlement Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

This profile includes complaints for Digital Settlement Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This class action admin is sloppy, disorganized and never answers its phones. As with all the other complaints here that have gone unanswered I also have a problem with this company in reissuing a settlement check. For ************************* Box Classification Claim # ******** I never got my original check. I spent 5 months chasing the lady **** from June 2022 to Dec 2022. They reissued a with 30 days to deposit, good until Nov 28, 2022, the check was for $20, I got it Nov 26, 2022. I deposited it on Nov 28, 2022 and it bounced. Where I incurred a $45 bank NSP fee. First, there was not enough time to get the check and actually deposit, second they didn't give any days for the check to clear after being deposited on Nov 28, 2022. Then after all that they ignored me and blamed me.

      Business Response

      Date: 07/21/2023

      We have followed protocol with all settlements as required. A check was reissued on October 28th per the claimant's request from September. with a deadline of November 28, 2022; which the claimant failed to do and admitted to such in their written communications. Any attempts to cash outside of that date is not within our control. We are not liable to any costs incurred to claimants for cashing settlement checks past the deadline. A copy of our communications with the claimant is attached for review.

      DSG

      Customer Answer

      Date: 07/24/2023

       
      Complaint: 20277838

      I am rejecting this response because:

      Wow what a cheap and irresponsible Administrator.  I DEPOSITED THE CHECK  EXACTLY ON THE DEADLINE NOV 28TH AND IT STILL BOUNCED. On the *** it shows it was deposited on Nov 28, 2022. WHAT THE **** IS THAT. ON THE DEADLINE MEANS ON THE DEADLINE WHAT DO YOU NOT COMPREHEND ABOUT THAT. THAT MEANS I DID WHAT I WAS SUPPOSED TO DO.  LOOK AT THE ALL THE COMPLAINTS YOU HAVE ****, ALL THE COMPLAINTS LODGED AGAINST YOUR COMPANY ARE FOR THE SAME EXACT THING you keep scamming claimants out of their settlement money  YOU ARE TOTALLY DISORGANIZED, NOT ONE TIME HAS YOU COMPANY ACTUALLY ANSWERED THE ******  This is the first BBB complaint your reckless company answered because I forced BBB to hammer you guys because you are running a reckless and disorganized businesses that are damaging claimants. Ironically there should be a class action lawsuit filed against your company for damaging users repeatedly. I met the deadline, end of story. I told you what I need to resolve this. Resolve or I will get the state attorney office involved next, there is enough of a pattern just off the BBB complaints to open an investigation against your rough company. 

      Customer Answer

      Date: 08/26/2023

      The company did not resolve anything, just like they have done nothing to every other single complaint they have received.

    • Initial Complaint

      Date:02/16/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding the pocket hose settlement. my claim id is ******** The administrator for the settlement was asked to reissue my check and said they reissued to updated address but it has not come through . I asked for proof or tracking number and none was provided. I told them in timely manner to send it again because they had no proof it was sent correctly to updated address but they refuse to correct the problem , hence i am filing a complaint with this agency

    • Initial Complaint

      Date:02/12/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not receive my settlement payment after i moved from my claim filing address Have asked the digital settement admin to send my check to updated address but have not hears anything from them. please have your team speak with them to send my settlement payment

    • Initial Complaint

      Date:02/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is for pocket hose settlement and my claim id is ******** . Class Admin has filed to reissue my check after being contacted in timely manner regarding the failure of digital payment. Class admin in unresponsive to any messages sent with regards to the matter. Please investigate

    • Initial Complaint

      Date:01/27/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding my Claim#******** for Neon Obsessions Settlement. I had previously informed you that my zelle payment has failed and asked to reissue my check but this has still not been completed Since I have moved few months ago please reissue my check to updated address below ********************************************************************* Let me know any issues/concerns Thanks and Regards Munib

    • Initial Complaint

      Date:01/10/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Class Admin has failed to reissue my check for Pocket Hose Settlement (Claim ID# ********* even after providing them with the updated address in timely manner

    • Initial Complaint

      Date:12/29/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding the Ultrasonic Pest Repeller Settlement (claim # ********). I have not yet received this settlement payment and asked the team to reissue my check back in April/May 2021. They never reissued my check and never responded after contacting them multiple times through the contact us form. This is clear issue from class admin to prevent claimants from receiving their check

    Digital Settlement Group, LLC is NOT a BBB Accredited Business.

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