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            Business ProfileThe Ohana Pet Resort

            Animal Shelter

            Contact Information

            1016 Clearwater Pl

            West Palm Beach, FL 33401-5013

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            Email this Business
            (561) 839-7387

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+

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            Business Details

            Location of This Business
            1016 Clearwater Pl, West Palm Beach, FL 33401-5013
            Email this Business
            BBB File Opened:
            9/25/2018
            Business Management
            • Peter Murphy, Manager
            • Chase Clark, Manager
            • Brad Van Rooyen, Manager
            Contact Information

            Principal

            • Peter Murphy, Manager

            Customer Contact

            • Peter Murphy, Manager
            • Chase Clark, Manager
            • Brad Van Rooyen, Manager
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            01/17/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            My dog ***** was at Ohana pet resort on December 23, 2022 when I walked in they told me that it wasnt a free plane day with the dogs because they were understaffed so he was created. They called me around 3 PM telling me they dont know why, but my dog cant walk with his hind leg when I took him to the emergency they told me he had a broken femur. He needed emergency surgery with plates and pins in excruciating pain. Now he has to be created for five weeks post surgery, isolated in a crate so that he cant move so that Lake could you. I went to the Ohana pet resort to ask why My dog was injured and ask for camera footage to see what it happened and he refused to show me and mysteriously fired the men on staff for behavioral issues. The doctor said she hadnt seen an injury like that in all of ********************************************************************** the leg for him to have such an injury. Im asking for $10,000 because we need to take care of him and not go to work my partner and I have to take turns not going to work losing money because taking him to a nurse every day would cost $125 a day and they refuse to give that to me so I want a $10,000 compensation from Ohana pet resort.
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