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Business Profile

Computer Software

PlanHub

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never signed up for this site or any promotional emails to be sent to me by Planhub. I have NEVER heard of this company and i receive sometimes 10 emails a day. I clicked the "unsubscribe" link at the bottom of the emails numerous time and it doesn't do any! Its a scam. I contacted the company and was told they unsubscribed me, but that was a lie.

    Business Response

    Date: 11/08/2024

     We apologize for the delay in addressing this matter, and the incomplete resolutions previously provided.

    We've added you to the global unsubscribe list, where as previously you had only been removed from emails of a single source. 
    I apologize for the extra noise and inconvenience, but be reassured that we are addressing our unsubscribe mechanisms for a enhanced user experience in the future.  


    Customer Answer

    Date: 11/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ********

  • Initial Complaint

    Date:10/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************** sends me unsolicited emails DAILY, they say to reply with the word REMOVE to stop emails but doing so doesnt work (email gets bounced back undelivered). And the link to Unsubscribe leads to a login screen - cannot unsubscribe without creating/logging into an account. I want this company to stop emailing me immediately and fix their un-subscription methods.

    Business Response

    Date: 07/17/2025


    Planhub is currently reviewing all previously closed complaints. We were unable to find ****************** in our database. If you are still receiving emails, please provide us with the email address and we will remove you from planHub.  Have a great day!

    Customer Answer

    Date: 07/17/2025

     
    Complaint: 22412221

    I am rejecting this response because:

     the company's response does not addres the core issue of the complaint which is that the link they included in the repeated emails to unsubscribe did not work, which made it so that I was unable to get them to stop emailing me for several months. 

    Nor does it address the fact that their emails were all unsolicited from the start. 

    The email address they said they could not find in their database was never the email address involved to begin with. 

    Sincerely,

    ****** ******

    Business Response

    Date: 07/18/2025

    Hi ******,

     

    We have added ****************** to our Global Unsubscribe list. Since your initial complaint, we have resolved the issue with our unsubscribe button at ***************************************************** and have updated our email templates accordingly.

    Have a great day!

  • Initial Complaint

    Date:03/20/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was getting free invites to projects and downloads of plans on my old email . A rep named ***** helped me migrate my settings from my old email to my New email , EXCEPT the setting that gave me free access to download plans . Thats bullying and scummy . Now the app is demanding me to pay money for a subscription to view blueprints when if I never changed my email i would be able to view them for free.

    Business Response

    Date: 04/05/2024

    Thank you so much for highlighting a problem you encountered.  I am sorry to hear that you were caught off guard by the change in your account status when the 2nd email was added.   I can entirely understand how frustrating it can be for this misunderstanding to take place.   Please note, the free basic service does come with its limitations.   At times, we will provide our free users extended access to help further explore the value of our products. Once the free trial has expired and you are on a basic plan, there is a cost for the upgraded services. We work very diligently to ensure the proper communication goes to our free users when they are on trial via various email campaigns and messaging within your PlanHub account.  We include our membership cost on our website and their features and benefits, detailing what is available to users after their free trial has ended and the free basic service begins.   We hope this provides more clarity on how our business model works.

    Customer Answer

    Date: 04/08/2024

     
    Complaint: 21461561

    I am rejecting this response because: a company who picks and chooses when to give things free ( which was like for 2-4 years ) and then THEIR REPRESENTATIVE makes changes to my account which makes things not free anymore is not legit . The explanation of gives free services to test their products doesnt make sense against a 4 year free service which just happened to end when I wanted to change my email. If you want me to take this post down , I will need a free subscription exactly like my last one for life . This is because you have made it clear that youre not trustworthy by lying in your response . A company who does that on the BBB site , has no integrity. 

    Sincerely,

    ***************

  • Initial Complaint

    Date:03/11/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wish I could leave a negative review as well. Customer "success" manager was unresponsive and rude. On roughly 90% of projects we tried to bid through PlanHub, the ** that was ultimately awarded the project was not even listed on PlanHub. Therefore we had zero chance of success. On some jobs I could not even submit our bid through the website as the submit button would not work. I requested a cancellation and even offered to get on a call with PlanHub team to express our concerns. The customer "success" manager never setup the call. At this time I requested cancellation and at least a pro-rated refund. Their response was basically too bad, we know our product does not perform as promised, but we are not giving any refund. Do not waste your money on this product.

    Business Response

    Date: 04/05/2024

    *** from Planhub first extended an apology to the consumer due to the experience they had with the customer success manager. *** explained that the T&C states that any cancellation request needs to be done 30 days before their renewal so that they are not charged, because Planhub does not initiate refunds. *** stated the consumer's renewal date was 01/15/24, but they requested cancellation in February. This cancellation has been finalized as of February. However, this consumer is ineligible for a refund due to the Terms and Conditions agreed upon.

    Customer Answer

    Date: 04/11/2024

     
    Complaint: 21414715

    I am rejecting this response because:

    Their response is not accurate, and does not pertain to this matter.  I have not had a conversation with anyone named ***, and the cancellation was not related to renewal timing.  My complaint has been with our customer representative, and being that their customer service and the software in general does not function as promised during demo.    


    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving a mass amount of spam emails from Plan Hub (planhub.com) for over a year. I did not subscribe to any service. I have requested multiple times to be removed from their email list, and it continues to be sent.

    Business Response

    Date: 03/13/2024

    Thank you for reaching out to us!   We can see how receiving too many emails would be frustrating for you.   We have removed your email, ************************** from all our mailing lists to avoid any future emails sent to your inbox, confirmed your email is on our global unsubscribe list, and will monitor to confirm you are no longer receiving mass emails.    If you continue to have the same problem or decide later to begin receiving emails from PlanHub or the members within our marketplace, please feel free to contact us directly to **********************************.  We hope we were able to solve this issue.  Have a great day.

    Customer Answer

    Date: 03/14/2024

    This resolution is not acceptable. The emails are still being sent to my domain. The email address of *********************** should be removed also. All emails with the @stechresources.com domain should be removed. We did not subscribe to your email list, and I have emailed your support email multiple times with no avail.

    Please remove my company completely from your email lists.

     

    Customer Answer

    Date: 03/14/2024

     
    Complaint: 21300956

    This resolution is not acceptable. The emails are still being sent to my domain. The email address of *********************** should be removed also. All emails with the @stechresources.com domain should be removed. We did not subscribe to your email list, and I have emailed your support email multiple times with no avail.

    Please remove my company completely from your email lists.



    Sincerely,

    *************************

    Business Response

    Date: 04/05/2024

    *** from Planhub stated that on Wednesday 4/3/24 @5:20pm, their email was removed and they should not be receiving any further emails.

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continual emails from PlanHub after asking to be removed at 6 times, trying unsubscribe at least 12 times. I get anywhere from 3 to 8 or more emails a day from this address ********************************************* Was told by ***** he would look into it and I am still getting them every day.

    Business Response

    Date: 03/13/2024

    Please note that while we missed the window to respond, we have removed the email, ********************** from all our mailing lists and confirmed this email is opted out within our CRM platform to avoid any future emails sent to ******'s inbox.  We will monitor to confirm the email is on our global unsubscribe list, and is no longer receiving emails from the members of our PlanHub network, We hope we were able to solve this issue.

    Customer Answer

    Date: 03/15/2024

     
    Complaint: 21269353

    I am rejecting this response because:

    I am still receiving bid requests. Yesterday I received 2. Today I have 3 in my email. They need to completely remove me from their accounts, which I dont know how I got in there anyway  I never filled out anything. When I have continuously gone in and tried to I click the options that are showing of services I supposedly offer, it never makes the change. I want the whole account deleted please  

    Sincerely,

    *************************

    Business Response

    Date: 04/05/2024

    *** from Planhub stated that the consumer's request to unsubscribe looks to have been completed in the past, but she will look into why the consumer is still receiving them. Please have the consumer forward the email they most recently received from Planhub along with confirming the email address it was sent to.

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mass emails are being sent by them to my email.

    Business Response

    Date: 01/17/2024

    Thank you for reaching out to us!   We can see how receiving too many emails would be frustrating for you.   We have removed your email, ********************** from all our mailing lists to avoid any future emails sent to your inbox, confirmed your email is on our global unsubscribe list, and will monitor to confirm you are no longer receiving mass emails.    If you continue to have the same problem - or decide later to begin receiving invitation to bid (ITB) emails again from General Contractors using PlanHub - please feel free to contact us directly to **********************************.  We hope we were able to solve this issue.  Have a great day.

  • Initial Complaint

    Date:12/13/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Remove me (************************ and/or *************************) immediately from ALL communication from your organization and its affiliates. I do not want and did not solicit your services or those affiliated with Planhub in any way. My next action is to file a CAN-SPAM violation report with the ************************ if this does not stop immediately.

    Business Response

    Date: 12/14/2023

    ********************** has been added to the PlanHub Global Unsubscribe list and removed from the PlanHub Network. This should prevent all correspondence from ** to that email address. Please contact ********************************** if you have any questions. 

    Customer Answer

    Date: 12/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no interest in subscribing to their service.I receive ***** emails per day from their clients. It's getting very annoying they should stop sending me emails.

    Business Response

    Date: 01/17/2024

    Please note, that while we missed the window to respond, we have removed the email, ********************** from all our mailing lists to avoid any future emails sent to ****'s inbox, confirmed the email is on our global unsubscribe list, and will monitor to confirm he is no longer receiving emails from General Contractors using PlanHub, We hope we were able to solve this issue.

  • Initial Complaint

    Date:10/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After requesting info from their website, I discovered there is no way to unsubscribe from their email communication. The unsubscribe button doesn't work, I tried to call and the message said no one was available to take my call. Previously, about 2 months or so ago, I called and asked they remove me as I wasn't able to do it. They said they would but I still receive emails. Terrible business practice and terrible customer service. If they can't handle their basic email subscribing, how can they handle anything else?

    Business Response

    Date: 11/14/2023

    Good Morning,
    We spoke on the phone earlier and I wanted to give an update. I saw there was a ticket regarding a conversation wanting the emails to stop and all notifications were turned off it looks like. This persona did make an account and simply just needed to login and turn them off. I did go and also add them to the Global Unsubscribe list we have as well to ensure nothing more gets sent. In saying this, it can take 24 hours to completely stop if it hasn't already. 

    Thank you for bringing this to my attention, Please let us know if there is anything else.

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