Customer ReviewsforTri-Care Services, Inc.

Extremely unhappy. I thought, with the cross in the logo, we'd get honest and fair treatment. Communication was pretty bad - many times there was no answer at the headquarters AND no answering machine message. They sent someone out who looked at it and said they didn't have the part so it would be another week. We got charged $250 for that. They said they'd call when the got the part. No call. We finally called them and they said it wasn't there yet - they called the next day to say the part arrived. I didn't believe it. I think they're too busy and are dishonest in their conversation. After they did the work (good job) they said they tested it and charged us another $800+. It didn't work - they couldn't have tested it because the connection they said they did, wasn't done. We had to pay someone to come out and connect it. Dishonest in all aspects and overcharging. Please don't subject yourself to them.

The information you presented in your review is not as accurate as you would like it to be. The details of what you needed to have completed were inaccurate as well, as we learned upon our arrival at your home, that is further detailed below and is available on the phone recordings. Your comments about the calls and answering of calls are also inaccurate, we have detailed the facts below. Additionally, the testing of our work, we sent you a photo of that work and that it was completed, the connection we said we did, we have photos to prove that it was done, we never said we were reconnecting your gas line to your meter as that is required to be done by the gas companies. Your husband was the only one out of all conversations that has claimed we said we would reconnect the meter, you were told on a recorded line that if the gas company did anything with the meter, they would have to be the one to correct it, that was prior to us even coming out.
You contacted our office on 12/5/23, left a voicemail, which is on digital file that the pool heater had a leak on the gas line and that the gas company turned off the gas. Your call was returned that same day, which is also on recording. We asked you if the pipe was above ground, you stated that it was when they shut the gas off that they showed you the line needed to be cut back not underground but to the side. You advised us that the gas leak was on the pipe above ground as it was corroded. You were scheduled for service/repair on 12/8/23 as were already booked up until then.
You called back on 12/6/23, your call was answered, you were asking if we would turn the gas back on, you were advised that if the gas company pinned your meter, they would have to be the ones to un-pin it for you. You wanted to know how you would find that out, you were asked if the gas company was the one that came out and turned off the gas, you confirmed they turned the gas off to the pool heater and you had gas to the home still. You never disclosed that they did disconnect the line only that they shut it off. You also asked about the payment method, which we discussed with you.
You called on 12/8/23, your call was answered, you were calling to confirm your appointment time which we advised you on.
We arrived on 12/8/23 and found that the leak was not above ground it was the connection on the underground pipe, additionally we found that the gas was not turned off as you told us at scheduling and during the second call, it was disconnected. You were advised that the repair would take 2-3 hours which you would be charged for in addition to the material needed to complete the repair. It was noted that the gas was disconnected and would also need to be reconnected, your gas company is the one that made the disconnect and they (in our opinion) should be required to be the ones to reconnect to their meter, to ensure it was properly repaired.
You called on 12/14/23, your call was answered. You were inquiring about when your parts were going to be in. We confirmed they were ordered and that we were expecting them soon.
You called on 12/20/23, you left a message, after hours.
We called you back in the afternoon on 12/2123 to advise you that the parts were now in, and we scheduled you for repair on 12/26/23.
You called on 12/26/23, your call was answered, you were advising that your neighbor was there for us, and you provided payment information.
Your husband called and left a message on 1/2/24 saying the gas line was not hooked up to the pool heater. We called you back and left a message, which we did not hear back from your husband. We replied to your email asking you to call back, which did not happen. You only responded back to the email asking for a copy of the work order. On 1/3/24 that was supplied to you along with the photos showing our connections to your pool heater and the line being tested for leaks. That is done by air pressure on the gas line.
You replied to the email on 1/5/24 advising you had to pay someone to connect the gas to the meter. And saying the leak test was not valid. Mind you that there were no documents or pictures that you couldve sent to us by email from your other technician stating our test wasnt valid.
We were finally able to get you on the phone by calling from a different phone number on 1/9/24. You answered and immediately passed us to your husband, who confirmed that the gas company disconnected the line from the meter. In attempting to explain that as the license holder we are not to reconnect the gas line to the meter as that was disconnected by your gas company, this allows an added layer of protection to ensure repairs were made and no leaks remain. Your husband was not pleased that we were not willing to refund you $75 for that cost and your husband ended the call with **** **** *** **** ****** I will never talk to you again.
Please understand that even if we could have connected to the meter as you are implying you would have spent roughly that same $75 in the added time we would have spent and the extra material, so either way you would have had to spend that and possibly more.
You were charged for 1 hours for the repair plus the materials, the work was completed in less time than what you were quoted, if we were dishonest and overcharged you, as you stated, we would have charged you for what you were quoted. You were quoted the service call fee at time of scheduling, so you made a conscious decision to hire us as you were made aware of that rate plus the added costs of any material we supplied. You were not honest with us at that time, as you told us the issue was above ground, which would have been repaired that day when in fact it was on a below ground fitting which requires different material, you then told us they shut the gas line down. You did not disclose it was actually disconnected, even when there was a detailed conversation about that and at that time you were told, prior to us arriving that the gas company would have to be the ones to un-pin it had you fully disclosed that they disconnected it, not just turned it off, you would have been advised that they would have to reconnect it so they would know the repairs were in fact completed.

Additionally you advised in an email after leaving the review that you paid your unlicensed neighbor to illegally complete the gas connection to your meter. This action put your neighbors homes and lives at risk as a gas explosion at that level would be catastrophic.