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Business Profile

Computer Software Developers

Vantagepoint AI, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a full time investor..Yes, it does use Neural networks and Machine Learning and Artificial Intelligence to predict a 1-3 day forecast. No, it is not accurate enough to say that it will give you a statical edge in the market, outside of conventional indicators that are a fraction of the price if not free by now.. I tried to get help to learn the system more then a dozen of time but if your not purchasing the $5k "new update" every other quarter you aren't important to them. That's the hard core truth. A full Upgrade to just have the current system is over 25k. VP if your reading this please just give me a refund on my money I used for the basic plus package I got tricked into purchasing and keeping.This company is full of lies. I doubt the Mendelsohn family who owns this company still keeps up with customer service but this is a shame. I regret everything I have purchased with them.They host weekly outlook rooms that are basically meant to upsell you and once and while hint very aggressively at certain market moves...Some of the people like **** from options left because of this if I had to guess. These are retired bank traders so its all high level information. **** ****** is always giving financial advice and because he thinks he wont get in trouble because he's Canadian and doesn't trade on US brokers anymore. Vantagepoint AI work directly with Famous Industry front-runners like ***** ******** who is directly connected to *** *******.Something is up with this company and I'm currently looking to seek legal help with a stock (BITF) which was over aggressively offered in this outlook room. This company (BITF) is getting investigated for market manipulation and guess what **** ****** is recorded live offering this stock and telling people blatantly to buy it. Oh yeah, its a **************** near where **** lives. I'm definitely not the only one. There is 100's of people in that chat with 6 figure accounts like myself just being manipulated.

    Business Response

    Date: 05/06/2025

    I am writing to inform you that we have successfully resolved the customer complaint referenced above directly with the consumer to their complete satisfaction.
    After thorough communication with the customer, we were able to address their specific issues and provide satisfactory resolution. We take all customer feedback seriously .
    As the complaint has now been fully resolved, we respectfully request that it be removed from our record and considered closed. At Vantagepoint A.I., customer satisfaction is our highest priority, and we remain committed to providing exceptional service, education, support, and communication to all our users. if there is anything we need to resolve for a customer we are more than willing to work together with them to find a satisfactory resolution. 
    If you require any additional information regarding this resolution, please don't hesitate to contact me directly.
    Thank you for your assistance in this matter.

  • Initial Complaint

    Date:09/07/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Company has taken a total of $3,050.62 from me so far for its software which was supposed to help me make some gains in the stock market. I never gained anything from its software. On the contrary, I had lost a lot of money as a result of reliance on said software. The Company should refund my money in the amount of $3,050.62 forthwith.

    Business Response

    Date: 09/12/2022

    Vantagepoint AI is committed to helping all our customers learn the software and succeed. We worked closely with this customer to resolve her issue.We received written confirmation she was satisfied and that she has reached out to BBB and considers this case resolved. We take every struggle of a customer very seriously and work to ensure they are satisfied. We request this complaint be removed. Thank you.

    Customer Answer

    Date: 09/12/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************************

Vantagepoint AI, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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