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Business Profile

Computer Software Developers

Vantagepoint AI, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Company has taken a total of $3,050.62 from me so far for its software which was supposed to help me make some gains in the stock market. I never gained anything from its software. On the contrary, I had lost a lot of money as a result of reliance on said software. The Company should refund my money in the amount of $3,050.62 forthwith.

    Business Response

    Date: 09/12/2022

    Vantagepoint AI is committed to helping all our customers learn the software and succeed. We worked closely with this customer to resolve her issue.We received written confirmation she was satisfied and that she has reached out to BBB and considers this case resolved. We take every struggle of a customer very seriously and work to ensure they are satisfied. We request this complaint be removed. Thank you.

    Customer Answer

    Date: 09/12/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************************

Vantagepoint AI, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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