We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Bills Outlets - Miami Premier Fashion Retailer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered **** t shirt I received nothing . Where is my shirt? Paid postage got nothing. Invoice # INO77048 not a good way of doing business either send my product or just cancel the order. Im not paying for something I never received

  • Initial Complaint

    Date:03/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered perfume from their website, Prada Candy perfume it was about $29 cheaper which should've been a red flag, but they sent me a actually email after the weeks of waiting and only after I sent one inquiring about my order that they ran out and won't have any until the following week. I asked when exactly would they be able to send it they never responded I then sent an email asking for my full refund and I received no response. Snh

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction is : 02/28/24 Invoice Number: IN074712 Ref: PACOMIL Order ref: GVUHCXOSG Price : $155.25 I purchased a sopposed authentic 1 million Prive by *********************** Cologne from the Merchant,BillsOutlets and and made payment only to receive a dameged, fake cologne, all the the parts of the cologne were out of place and did not even have the ***** logo. It was really the lowest grade of fake cologne.I sent the merchant an email immediately, followed by series of phone calls and messages and there was no responce from the merchant so i decided to seek help from BBB

  • Initial Complaint

    Date:02/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a red **** tech outfit jacket and pants size large, I received them today and they are fake. I have 2 other **** tech outfits and I compared them just to be sure.

    Customer Answer

    Date: 03/12/2024

    They responded to an email I sent before filing this complaint and said if I returned the items in the original packaging with all tags they would issue a refund. I did that paid $16 to send them back *** they were signed for by someone named **** but they haven't refunded my money and now they won't respond to me. 

  • Initial Complaint

    Date:02/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed the order and returned it because the items were defective and fake. I sent the items back. Someone from bills was emailing me back and fourth saying they didn't receive the item to check with the post office. I went to the post and got a receipt of delivery to them . Then they stop responding to emails about my return when I sent them proof that they had the items. I haven't been able to get in touch with anyone since December 21st.

    Business Response

    Date: 03/08/2024

    i ahave no contact  here or return 

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my fianc a jump suit from Bills for Christmas which ended up being too small. So I requested an RMA number which I got and printed out the paper to return the item. I wanted a refund, which I did not get. So Ive been calling and calling with no avail since it always goes to a voicemail. I have also been emailing them left and right with a response saying that my order just says cancelled and to look at my account to see what that means. I didnt creat an account. I checked out through guest account which I emailed them back with no response back about that. I will never order from them again and really want to take them to court for taking my money or for not sending me a larger size.

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had placed an order with this operation on 10/15/2023 for $331 in **** Hoodie sweatshirts. I thought they were authentic, but they were not. I returned them on 11/03/2023 to a facility in Brooklyn, **. I had received an email from a **************** regarding my return :i guess you did not read the ful RMA info usually within 14 business days after it is received AND PLEASE ALLOW 14 to 20 working days for a refund less shipping to post to your credit card).We are well past that date and I still have not received a credit to my card.

  • Initial Complaint

    Date:01/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased YSL Homme 3.4 oz bottle. This scam site sent me an email explaining a third party shipped my item. This POS is drop shipping counterfeit products. THEN refuses to refund anything? Seems legit. Unfortunately we have time to make sure everyone knows about this. Report to your local attorney general. Hes possible breaking sanctions by using overseas drop shippers. The spray was colored greenshould be clear and it smelt horrible. This needs to be shut down. Period.

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an outfit and the seller said they were out of stock. I asked for a full refund since it was out of stock and it was supposed to be a Christmas gift. I emailed several times to ask about my refund but have only gotten a response that it would be refunded but no time as to how long it will take to receive the money back into my account. They have since stop responding to me and my bank denied my dispute to try to get my money back

  • Initial Complaint

    Date:12/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered a **** suit from this company. After reading the reviews it seems they are selling fake products. i would like to be refunded for my order. I have not been able to reach them. I have sent emails everyday and called everyday with no response.***********************

Bills Outlets - Miami Premier Fashion Retailer is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.